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3.8 out of 5

"Totally tremendous hotel, we stayed in one of the Garden Suites...stunning, huge with a massive bathroom... But this hotel is all about luxury and th ... " More

By a verified traveller on Tue 09 Aug 2016

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Hotel Description

The comfortable rooms at Alexander House And Utopia Spa get good marks from our customers. During your stay, you'll be close to Queen Victoria Hospital. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 1608, this 5-star hotel has 58 rooms over 3 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, fridges and room service (during limited hours)
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 3 bars/lounges
  • English breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with hot stone massages, body scrubs or manicures and pedicures at Utopia Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests speak favourably about the location and the helpful staff
  • Just a 3-minute drive from Tulley's Farm and 12 minutes from Queen Victoria Hospital
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Gatehouse

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Master Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Comfy King Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Cosy Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Luxury Super King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Alexander House And Utopia Spa ratings based on 6 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Alexander House And Utopia Spa

Everyone (3) Couples (3)
5 out of 5

Posted by on 31 Mar 2019

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1 out of 5
Terrible management and rude staff! Very uncomfortable bed. I needed room service one night but nobody replied my call. Certainly not a 5 star hotel!

Posted by , from Cambridge on 27 Jun 2017

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5 out of 5

Tremendous

Totally tremendous hotel, we stayed in one of the Garden Suites...stunning, huge with a massive bathroom... But this hotel is all about luxury and the spa, which is wonderful. Really nice helpful staff all around the hotel, yes its expensive but if you want to relax then this is the place to come, walked out walking on cloud 9...great, will be back :)

Posted by , from Worthing on 9 Aug 2016

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3 out of 5

Our room!!

Lovely and professional staff, it was a shame that we were stuffed in what appeared to be a cheaper looking room up in the loft. The room that was allocated to us on arrival was not the room that I was on the website that initially encouraged me to book the room with the hotel! The ceiling was so low that we had to bend down every time we wanted to get from one side of the room to the other. It did not feel like we were in a 5* spa hotel, we might as well of stayed in our bedroom at home. I don't think I'd book another night there. The grounds were lovely, we much more enjoyed our time in a 4* hotel that we stayed in in Kent the night before.

Posted by on 14 Jan 2015

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5 out of 5

The best place to relax and feel pampered

We stayed as this hotel as a couple twice in the last few weeks and will definitely be coming back again and again for a relaxing weekend or even an odd night here and there. The hotel is located in a wonderful rural spot, there is a lovely long walk you can take around the grounds. It has lots of traditional charm and character. Rooms are very comfortable, beautifully decorated, the only things they lack in our opinion are aircon and fridges. Maybe for this reason it has 4* rating, otherwise it is definitely a 5* place. You are treated like royalty, staff are all exceptiionally well-trained, courteous, friendly and nothing is too much trouble. The restaurants are excellent and the quality of cuisine is exceptional. But the best thing about this place is the spa - we have been to a few all over the world and this is one of the best. Spa products are so beautiful, you wouldn't want to use anything else ever again. The only thing we would change - it would be nice to have a sauna and a steam room in the pool area, so that you can be there as a couple. At the moment they are in female and male changing rooms. Will definitely recommend ithis place to anyone.

Posted by on 29 Aug 2013

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4 out of 5

Posted by on 9 Jul 2019

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About the Alexander House And Utopia Spa

Location Turners Hill, East Grinstead, England RH10 4QD

Property Features

Alexander House And Utopia Spa offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. Event space at this hotel measures 500 square feet (46 square metres) and includes conference rooms. A hot tub, a fitness centre, and a sauna are also featured at the luxury Alexander House And Utopia Spa. Self parking and valet parking are free. This 5-star East Grinstead hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • 500 sq ft of conference space
  • 46 sq. m of conference space
  • Built in 1608
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free valet parking

Transport

  • Airport: London (LGW-Gatwick) (12.8 km / 8 mi)
  • Train station: East Grinstead Station (5.1 km / 3.2 mi)
  • Parking: Free valet parking and self parking; extended parking available for a surcharge

Room Amenities

Alexander House And Utopia Spa offers 58 forms of accommodation with laptop-compatible safes and complimentary bottles of water. This individually furnished accommodation includes desks. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and designer toiletries. This East Grinstead hotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a English breakfast daily.

AGs 3 Rosette Restaurant – This fine-dining restaurant serves lunch and dinner. Reservations are required.

Reflections Restaurant – This brasserie specialises in British cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, a fitness centre and complimentary bicycles.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Fitness classes on site
  • Hiking/biking trails on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

Utopia Spa has 29 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 29
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.00 per night.

Pet Policy

  • Pets: GBP 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lb)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 19.50 per person (approximately)
  • Extended parking fee: GBP 7.5 per night
  • Pet fee: GBP 30.00 per pet, per night
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 40.00 per night
  • Facilities fee: GBP 20 per person, per day and includes use of:

  • – Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alexander House Spa
  • Alexander House Utopia
  • Alexander House Utopia Spa
  • Alexander House Utopia Spa East Grinstead
  • Alexander Utopia Spa
  • Utopia Alexander House
  • Utopia Spa Alexander House
  • Alexander House Utopia Spa Hotel East Grinstead
  • Alexander House Utopia Spa Hotel
  • Alexander House And Utopia Spa Hotel
  • Alexander House And Utopia Spa East Grinstead
  • Alexander House And Utopia Spa Hotel East Grinstead

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.