- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100% excellent customer service. 100% clean 100% service
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Located in East Grinstead, Alexander House And Utopia Spa is in a rural location and near the airport. Those looking for an activity can check out Lingfield Park Racecourse and Golf Club, while everyone can enjoy the natural beauty of Sheffield Park Garden and Ashdown Forest. Tulley's Farm and Standen are also worth visiting. Our guests appreciate the hotel's location for the sightseeing.
Spa staff not up to par. Prior to arrival, multiple (8!) phone calls and an email went unanswered. Getting a drink at the spa required traipsing soaking wet, back to the unmanned desk to do it in person (once someone finally showed up). Food in Reflections was solid, but ultimately forgettable. If they didn't have the outdoor hot-tub, I would say look elsewhere, that was definitely the highlight. Bring your own wine, or you'll go thirsty. Shame.