27 Sep 2018 by Peter Botterill General Manager
Thank you for taking the time to provide us with your feedback. I hope we can welcome you back in the future. Warm Regards Peter Botterill General Manager
11 Sep 2017 by Karl Emerick, General Manager
Many thanks for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. I am sorry to hear about the cracked tiles in the bathroom and that there was no milk in your room. I will ensure that these details are reviewed by the relevant teams and thank you for your feedback. We look forward to welcoming you back soon.
6 Sep 2017 by Karl Emerick, General Manager
Thank you for taking the time to leave your review. I am so sorry to hear you had a less than pleasant stay with us, that you found the pool too cold and you were disturbed by other guests. I am also sorry to hear about the problems you had with the air conditioning and apologise that this was not rectified during your stay. I will be following this up with the team. I regret that these issues impacted your experience at Crowne Plaza Felbridge.
Crowne Plaza Felbridge - Gatwick offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Spa services, a terrace, and a garden are also featured at the business-friendly Crowne Plaza Felbridge - Gatwick. For a fee, parking is available. This 4-star East Grinstead hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Crowne Plaza Felbridge - Gatwick offers 116 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This East Grinstead hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.
Crowne Plaza Felbridge - Gatwick has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool.
Chakra Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.