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3.5 out of 5

"The room was too cold and the heater wasn't working " More

By a verified traveller on Fri 31 Jan 2020

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Hotel Description

Our customers tell us that they can't get enough of the overall value at Citrus Hotel Eastbourne by Compass Hospitality. During your stay, you're just a quick walk from Eastbourne Beach. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This 3-star hotel has 50 rooms over 5 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, room service and coffee/tea makers
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the comfortable guestrooms and the value of their stay
  • Steps from Congress Theatre and 5 minutes on foot from Devonshire Park Lawn Tennis Club
  • Pets welcome for a fee

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£47* Per night/room 15 Jul - 16 Jul

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Family Studio Suite

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Citrus Hotel Eastbourne by Compass Hospitality ratings based on 6 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Citrus Hotel Eastbourne by Compass Hospitality

Everyone (4) Couples (1) Family (1)
3 out of 5
The room was too cold and the heater wasn't working

Posted by on 31 Jan 2020

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Comment from Hotel Management

18 Feb 2020 by Rika

I am so sorry your room was cold. I don't know whether you brought this up with the reception team at the time? If you could contact me directly, I would appreciate that very much. Regards Rika

4 out of 5
Nice layout in the communal areas and included a pool table and table tennis

Posted by on 3 Aug 2019

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Comment from Hotel Management

24 Aug 2019 by Rika

Thank you for your feedback

3 out of 5
Staff were friendly and helpful. The location and parking is great. Hotel needs updating, the lift is particularly bad. Breakfast was average. We stayed in a family room which had a double bed and bunk beds. Double bed was comfy, bunk beds need new mattresses. The bathroom was grubby and reminiscent of a hospital bathroom/scary film. If you get this at a cheap price and only stay one night then it will do the job.

Posted by , from Bedfordshire on 16 Apr 2018

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4 out of 5

Good Value for money at this economy hotel.

There are classier hotels in Eastbourne but none is better value for money. The basic essentials are all provided and the management and staff very attentive. Close to main theatres and about ten minutes walk to town centre shopping.

Posted by , from Clacton on 23 Nov 2017

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3 out of 5

Not bad. Good for sleeping

Hotel was fine for what I needed but nothing special. Single Room very basic but good for sleep because it was tucked away in the hotel. Room very warm and no climate control except for opening the window. Luckily it wasn't too hot outside and it cooled soon after opening it. No specific hotel parking is really annoying in a place that really needs it. Last thing you need after a 4 hour drive is to scramble around looking for street spaces and trying not to get a ticket.

Posted by , from midlands on 6 Jun 2017

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4 out of 5

nice hotel with big rooms, close to the beach

The rooms offer plenty of space and we had a great view on the Pier from our window. Staff is very friendly and helpful. Never experienced such a quick and efficient check in before! Nice hotel offering good value for money.

Posted by on 23 Aug 2017

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About the Citrus Hotel Eastbourne by Compass Hospitality

Location King Edward's Parade, Eastbourne, England BN21 4EB

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Tour or ticket assistance, vending machine, and dry cleaning/laundry services are also featured at the business-friendly Citrus Hotel Eastbourne by Compass Hospitality. For a fee, parking is available. This 3-star Eastbourne hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: London (LGW-Gatwick) (75.3 km / 46.8 mi)
  • Train station: Eastbourne Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citrus Hotel Eastbourne by Compass Hospitality offers 50 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:00 AM.

On-site venue – This bar specialises in regional cuisine and only serves light fare.Open 24 hours.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 20 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 7 for adults and GBP 7 for children (approximately)
  • Self-parking fee: GBP 1 per day
  • Pet fee: GBP 20 per pet, per night
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Sleep Eastbourne
  • Citrus Hotel Eastbourne by Compass Hospitality Hotel
  • Big Sleep Hotel Eastbourne
  • Eastbourne Big Sleep
  • Hotel Big Sleep Eastbourne
  • Big Sleep Hotel Eastbourne Compass Hospitality
  • Citrus Hotel Eastbourne by Compass Hospitality Eastbourne
  • Big Sleep Eastbourne Compass Hospitality
  • Citrus Hotel Eastbourne by Compass Hospitality Hotel Eastbourne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.