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4.3 out of 5

"Customer service excellent on the phone - thanks Micheal " More

By a verified traveller on Fri 23 Aug 2019

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at City Padzzz. During your stay, you're just a quick walk from Edinburgh Port. Enjoy features like free WiFi in public areas and free self-parking, plus a bar. This 4-star apartment has 69 apartments.

  • Free WiFi and wired Internet in some public areas
  • Free self-parking and extended parking
  • Enjoy drinks at the bar/lounge
  • Amenities include laundry facilities, multilingual staff and a lift
  • On-site recreation includes an indoor tennis court
  • Guests have great things to say about the value of their stay and the central location
  • 8 minutes by car from Royal Yacht Britannia and 10 minutes from The Hub

Classic Apartment, Ensuite (2 Bedroom Apartment)

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£50* Per night/room 4 Jun - 5 Jun

Classic Apartment, Ensuite (3 Bedroom Apartment)

Bed Count 3 Double Beds Maximum Occupancy 6 Max

Standard Penthouse, Ensuite (3 Bedroom Penthouse)

Bed Count 3 Single Beds Maximum Occupancy 6 Max

City Padzzz ratings based on 36 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Padzzz

Everyone (28) Couples (1) Family (7)
5 out of 5
Customer service excellent on the phone - thanks Micheal

Posted by on 23 Aug 2019

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4 out of 5
The sea view from the apartment was great. Issues with hot water and the amenities were poor

Posted by on 15 Apr 2019

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Comment from Hotel Management

19 May 2019 by City Padzzz

Dear guest, Thank you for your review! We were happy to read that you enjoyed the sea view from your apartment. We would like to hear some more feedback regarding hot water and amenities as we strive to improve. We do hope to welcome you back soon! Warmest regards

1 out of 5
AVOID. Property doesn’t allow under 25s and this was not made clear to me until checkin day, at which point I was told we couldn’t stay and wouldn’t be issued a refund. Luckily Ebookers were very helpful and refunded me, although we were still without accommodation for the evening. Summary- this place is a joke. Look elsewhere.

Posted by on 25 Feb 2019

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3 out of 5
Friendly reception staff. Spacious clean apartment with fabulous sea views. Bathroom and ensuite lovely with powerful showers. Arrived at apartment after 4pm check in time but it was still being cleaned and had to wait approx 40 minutes to get in. Furniture mismatched and tired and kitchen lacked teaspoons. No wifi, the end of the world for teenage grandchildren! Reception closed and booklet said inappropriate use of emergency number would result in a sizable charge so they had to remain dissapointed. We were only staying for one night and reception staff apologetic when we checked out. Informed the wording in booklet regarding charge was being amended.

Posted by , from Cumbria on 20 Feb 2019

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3 out of 5
Fabulous view and very spacious apartment. Very clean. Bathroom and ensuite excellent. Unfortunately we couldn't access the property at the agreed time as the cleaners were still cleaning it. Also the furnishings were basic and mismatched and well used in some cases. No tablemats for the wooden table and only one teaspoon. Could not log in to free wifi which was a great disappointment to our grandchildren! I did phone reception but as it was after 5pm

Posted by on 20 Feb 2019

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4 out of 5
This property is beautiful, staff were extremely helpful. Only problem we found was that some of the blinds were broken, and a glass broken. As we had a ground floor apartment this should have been sorted before our arrival. We did report it during our stay. The furnishings are of high quality and some unsuitable with a toddler running about (the glass coffee table for instance in the middle of room, was unable to move as so heavy). We thoroughly enjoyed our stay and will definitely use the apartments again. Thanks

Posted by on 16 Nov 2018

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Comment from Hotel Management

17 Nov 2018 by The City Suites Apartments

Dear Guest, Thank you for your great review! We were happy to read that you enjoyed your stay! Please let us know your preferences regarding staying with children and we will do our bets to accommodate your request. We were disappointed to read that there were broken blind and a glass in your apartment, we were glad that our team managed to rectify that for you immediately. We are hoping to welcome you back soon! Warmest regards:)

5 out of 5
From Edinburgh Waverly we paid £13 for a taxi. Reception staff were extremely pleasant and helpful, our apartment was a short outdoor walk from reception as this is a huge complex so depending on your amount of luggage/children/weather you may wish to ask your taxi to wait until you check in which is a swift task. The apartment was very tidy with all linens & towels in lovely condition as were most of the fittings. We thoroughly enjoyed our stay and if ever in this area again will definitely be booking with them again.

Posted by on 3 Apr 2018

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5 out of 5

Spacious apartment

Pros: Apartment more spacious than hotel room and would always choose one if managed to get a good rate. Great for families.
Cons: Bathrooms need towel rails. When sunny living room very warm due to floor to ceiling windows but couldn't open a window.
Location: Few bars and restaurants within walking distance with a good range of prices. Frequent bus service to city centre.Supermarket within easy reach
Lovely spacious apartment with 2 bedrooms and two bathrooms. Well equipped kitchen and large lounge.Frequent bus to city centre but easy walk to Ocean terminal shopping centre. Reception staff very friendly and helpful. Good value for money for four people on this visit. Side sea view. Bars and restaurants nearby with good range of prices. Old Chain Pier lovely food and friendly staff just a nice walk by the sea.

Posted by , from Cumbria on 15 Mar 2018

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Comment from Hotel Management

20 Mar 2018 by The City Suites Apartments

Dear Guest, Thank you for your beautiful review! We were more than happy that you found our lovely staff friendly and helpful! We were absolutely delighted to read that you loved our generous in size, very well equipped apartment and found it perfect for your visit! We were happy to read that you appreciated the location with Ocean Terminal shopping centre, Royal Yacht Britannia, nearby restaurants and bars. We will definitely take on board your comments regarding towel rails and problems with opening the window and will get those issues rectified immediately:) We cannot wait to welcome you back soon!:) Warmest regards:)

5 out of 5
Very nice apartment, comfy beds, incredibly spacious. So much nicer than my own apartment.

Posted by on 22 Dec 2017

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Comment from Hotel Management

28 Dec 2017 by The City Suites

Thank you for your lovely words and generous review. We are glad you were able to enjoy our apartments and look forward to welcoming you back :-)

5 out of 5

Very comfortable and friendly staff

I really enjoyed the stay here, I was very impressed with the apartment and the level of comfort. The staff were genuinely friendly and very helpful. The location is 3-4 miles out of the city centre, however I preferred this as there is ample free parking and the area is very modern with high rise buildings and nice views, so it was nice to go from there to the historic city centre. There is also a bus stop just outside with regular service to the city centre. Also Asda is close by which was very convenient. Definitely recommend it.

Posted by , from Preston on 8 Dec 2017

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Comment from Hotel Management

9 Dec 2017 by The City Suites

Thank you for your kind feedback Mohammed. We are pleased to read you fully enjoyed our apartments and you we were a pleasure to host. We hope to welcome you back again in the future. Regards

Property Features

As a guest of City Padzzz, you'll find multilingual staff, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. You can enjoy a drink at the bar/lounge. Free self parking is available. This 4-star Edinburgh apartment is smoke free.

  • 69 guestrooms or units
  • Bar or lounge
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Indoor tennis court
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Edinburgh (EDI) (17.7 km / 11 mi)
  • Train station: Edinburgh Waverley Station (6.2 km / 3.9 mi)
  • Parking: Free self parking and extended parking

Room Amenities

City Padzzz offers 69 forms of accommodation.

Nearby Activities

Recreational amenities at the apartment include an indoor tennis court.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Please provide a valid phone number that can receive a text message on the morning of your check in to arrange a check in time.

This property allows no late check-in whatsoever.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property will place a credit card authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An early check-in fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Suites Apartment Edinburgh
  • City Suites Apartment
  • City Suites Edinburgh
  • City Suites Edinburgh Apartments Rent Apartment
  • City Suites Edinburgh Apartments Rent
  • The City Suites
  • City Padzzz Apartment
  • City Padzzz Edinburgh
  • City Padzzz Apartment Edinburgh
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.