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4.7 out of 5

"Small cold room. Poor value for money. Shower flooded the bathroom floor: " More

By a verified traveller on Sun 17 Mar 2024

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed (Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed, Business Lounge Access

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Hilton Edinburgh Carlton's walkable location. During your stay, you're just a quick walk from Royal Mile. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Royal Mile and 4 minutes on foot from Princes Street

Hilton Edinburgh Carlton ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Edinburgh Carlton

Everyone (5) Family (4)
3 out of 5
Small cold room. Poor value for money. Shower flooded the bathroom floor:

Posted by on 17 Mar 2024

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Comment from Hotel Management

17 Mar 2024 by Liam Night Manager

Dear Stephen,Thank you for taking the time to share your feedback with us. We're sorry to hear about the challenges you experienced during your stay. Please know that we take your comments seriously, and we'll address the issues you've mentioned to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Kind Regards,LiamNight Manager

4 out of 5
We stayed 2 nights travelled with my mother and 2 kids. I booked a room with 2 double beds and room was spacious and clean. We received a room that overlooked the royal mile. My mother loved the fact that the hotel still provided tea/coffee in room. We had breakfast each morning and could not fault it lots of choice available to suit everyone. We also dined in the evening in the hotel and the food choice available was good. Service was excellent and our meal choices didnt disappoint and again we couldnt fault anything about the food or the service. Our room was cleaned on the 2nd day of our stay and tea/coffees topped up along with more toiletries and soft fresh white towels. We found throughout the hotel staff very pleasant and helpful. Front desk receptionists doing an amazing job also. When we return again to Edinburgh we will be definitely choosing Carlton Hilton Hotel thank you for an enjoyable stay!!

Posted by on 22 Apr 2022

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Comment from Hotel Management

28 May 2022 by Hrather

Thank you for the lovely review, we hope to welcome you all back again soon.

5 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

4 Jan 2020 by Irene

Dear guest, Thank you for sharing some feedback with us and we hope you had a lovely time in Edinburgh. I hope we can welcome you back soon. Kind regards,

5 out of 5

Posted by on 19 Dec 2019

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Comment from Hotel Management

28 Dec 2019 by Albert Martin

Dear guest, Thank you very much for taking the time to share your experience with us. We’re delighted to see such positive feedback and will be sure to share with our team. We look forward to welcoming you back again soon! Kind Regards,

5 out of 5
Wir waren das erste Mal in Edinburgh. Verlängertes Wochenende. Es hat uns sehr gefallen. Die Hotelnähe zum Schloss, der Altstadt und vielen Restaurants war ein grosses Plus. Das Personal ist sehr freundlich und hilfsbereit, Zimmer ist sauber. Alles in allem sehr gelungener Aufenthalt, wir kommen gerne wieder.

Posted by on 12 Mar 2024

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Comment from Hotel Management

12 Mar 2024 by Liam Night Manager

Dear Max,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your first visit to Edinburgh and that our hotel's location, cleanliness, and friendly staff contributed to a successful stay. We look forward to welcoming you back on your next trip to the city!Kind Regards,LiamNight Manager

5 out of 5

Posted by on 9 Apr 2023

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Comment from Hotel Management

30 Apr 2023 by Connor

Dear Jari, Thank you for taking the time to review your stay with us. We are delighted to see you have enjoyed your time with us and were able to highlight your stay as a positive experience. We hope we are able to welcome you back to Hilton Edinburgh Carlton in the near future. Best Wishes, ConnorHilton Edinburgh Carlton

5 out of 5
Die Lage, das Personal, sauberkeit, einrichtung usw. Rund um zufrieden!

Posted by , from Edinburgh on 4 Feb 2020

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Comment from Hotel Management

4 Feb 2020 by Albert Martin

Dear Daniel, Thank you very much for taking the time to share your experience with us. We’re delighted to see such positive feedback and will be sure to share with our team. We look forward to welcoming you back again soon! Kind Regards,

5 out of 5
Sehr gut hat alles geklappt, gerne wieder. Vielen Dank

Posted by on 16 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by Albert Martin

Dear guest, Thank you very much for taking the time to share your experience with us. We’re delighted to see such positive feedback and will be sure to share with our team. We look forward to welcoming you back again soon! Kind Regards,

5 out of 5
Ich war absolut zufrieden. Sehr freundliches Personal. Ruhige Zimmer trotz mitten im Zentrum. Feines Frühstück. Tolle Bar.

Posted by on 5 Oct 2019

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Comment from Hotel Management

8 Oct 2019 by Clodagh- Front Office Manager

Dear Anonymous, Thank you so much for sharing your kind feedback with us. It's great to see that you had an enjoyable stay with us. Kind Regards,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the eco-certified Hilton Edinburgh Carlton. This 4-star Edinburgh hotel is smoke free.

  • 211 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 2016
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

  • Train station: Edinburgh (ZXE-Edinburgh Waverly Train Station) (0.2 km / 0.1 mi)
  • Metro station: St Andrew Square Tram Stop (0.6 km / 0.4 mi)

Room Amenities

Hilton Edinburgh Carlton offers 211 air-conditioned accommodations with laptop-compatible safes and a safe. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Electric kettle
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10 AM.

Marco Pierre White – On-site steakhouse.

Nineteen Hundred Bar – On-site bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 4
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 7.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Edinburgh
  • Hilton Edinburgh Carlton Scotland
  • Hilton Edinburgh Carlton Hotel
  • Hilton Carlton Hotel
  • Hilton Carlton
  • Hilton Edinburgh Carlton
  • Barcelo Edinburgh
  • Hilton Edinburgh Carlton Hotel
  • Hilton Edinburgh Carlton Edinburgh
  • Hilton Edinburgh Carlton Hotel Edinburgh

You should know

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.