13 Jan 2020 by Rui Gonçalves, Duty Manager
Dear Guest, Thank you for taking the time to to leave us such a nice review. We are delighted to know that you enjoyed your stay with us and, that the facilities met your expectations. We are pleased to hear that you took advantage of our privileged location and, we look forward to welcome you again at the Leonardo Edinburgh City. Best Regards, Reception Supervisor
28 Oct 2018 by The Hotel Team
Dear Guest, many thanks for taking the time to leave us a review and for your recent stay at Leonardo Boutique Hotel Simpson Townhouse Edinburgh. With best regards
3 Jan 2018 by Sunny.verma
To whom it may concern Thank you for your kind review of your recent stay at Edinburgh City Hotel. I am delighted that you have enjoyed your experience with us and were impressed with the hotel, especially the comfortable bed Thank you also for highlighting that the staff was friendly throughout, we do try our very best to provide excellent customer service. Hopefully we can welcome you back if you chose to return to Edinburgh in the future.Thanks for your recommendation Kind Regards Sunny Verma General Manager
23 Sep 2017 by Sunny verma
Dear Julia, Thank you very much for your very kind review of your recent stay at Edinburgh City Hotel. It is wonderful to know that you have thoroughly enjoyed your time with us, from the rooms design, the cleanliness, comfort night sleep. I have taken your comment regarding breakfast and will discuss with team. We are in a great location to explore everything Edinburgh has to offer 10 minutes to Edinburgh Castle & Royal Mile from our hotel. I do hope that we can welcome you back soon. Kind Regards Sunny Verma General Manager
25 Jul 2017 by Sunny verma
Dear Ruth Thank you for your review following your recent stay at The City Hotel I am pleased to read that you found the central location of the property convenient. However, I am concerned to read that you left feeling underwhelmed with certain aspects of your stay specially the cleanness in the bathroom. As hotel we do provide high level of cleanness as you can see from the most of the review, i am sorry to hear that we felt sort during your stay.We provide hairdryer in each every room in the hotel. It is placed in the top drawer of the working table underneath the TV I am very glad to read pleased to read your great comments on our friendly team, the breakfast you had in the morning I surely pass your kind comments to all the staff members for the excellent customer service you received during your stay. As with every business things can go wrong and it is only feedback good or bad that we can progress the business and give the highest level of service possible. Your review is important part of this process at Edinburgh City Hotel as it helps us to recognise where our service could be improved.. Hope to see in near future Kind Regards Sunny Verma General Manager
28 Nov 2016 by Sunny Verma
Dear Guest, Thank you for your recent stay with us and for taking the time to leave some feedback. I am delighted to read that you found the rooms comfortable and clean and the location quiet yet convenient to the city centre. It is lovely to see that the staff were attentive and that you have enjoyed the dinner with us as well. Hopefully we can welcome you again in the future. Kind Regards Sunny Verma General Manager
29 Mar 2020 by Rui Gonçalves, Duty Manager
Dear Guest, Thank you for taking the time to leave us a review. We are sorry to hear that, on this occasion, we have not met your expectations. Unfortunately, since you haven't left a comment, we are unaware of the reason for your dissatisfaction. Please feel free to contact us directly should you wish to discuss the matter further. Best Regards, Reception Team
3 Nov 2019 by Rui Gonçalves, Duty Manager
Dear Guest, Thank you for taking the time to leave us a review. We are happy to know that you enjoyed your stay with us and, we look forward to welcome you again at the Leonardo Edinburgh City. Best Regards, Reception Team
23 Sep 2019 by Rui Gonçalves, Duty Manager
Dear Guest, Thank you for taking the time to leave us such a nice review and, for scoring us top marks. We look forward to welcome you again at the Leonardo Edinburgh City. Best Regards, Reception Team
The following facilities or services will be unavailable from May 21 2020 to March 1 2021 (dates subject to change):
Leonardo Edinburgh City offers its guests coffee/tea in common area, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The eco-friendly Leonardo Edinburgh City also features a television in common area and a lift. This Victorian Edinburgh hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Leonardo Edinburgh City offers 52 forms of accommodation with coffee/tea makers and a hairdryer. 32-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Edinburgh hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.