1 May 2019 by Richard
Dear Guest Thank you for the review, however in fairness I must explain. You arrived 2 hours early, and were permitted entry by housekeeping. Your payment was due to be collected by us which you claimed to have paid to ebookers, we took this on face value and contacted Expedia who advised that you had not paid, hence the reason for calls (NOT ANSWERED), emails (NOT Answered) causing us to call round to advise you that payment was not made, Whilst attending the apartment we received a complaint from you regarding a missing toothbrush cup from the bathroom. You left the apartment next day without clarifying or making payment We again contacted expedia and yourself for payment. Eventually 4 days after check out we received payment. Thank you. I am sure I speak for all hotels and apartments, where a guests payment for accommodation is not received then such establishments shall pursue matters until resolved. Considering your comfort and relaxation, we allowed early check-in, accepted you explanation over payment and followed up initially with Expedia, who in turn asked us again to contact you. I do recommend that all future payments are confirmed through your online travel agents, as to avoid any future disruption.
As a guest of Stylish Garden View Apartment, you'll find a fitness centre, a garden, and a lift. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Edinburgh apartment is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Guest accommodation at this apartment offers coffee/tea makers and a hairdryer. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower. Guests can surf the web using complimentary wireless Internet access. 35-inch Smart televisions come with Netflix. Housekeeping is provided on a daily basis.
Recreational amenities at the apartment include a fitness centre.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.
This apartment offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.