- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at the apartment and as per the instructions got the keys from the safe. When we entered the room it had not been cleaned from the previous guest. We contacted Phil and he said that there was nothing that he could do at this place as the maid hadn't been able to come through to clean. He did relocate us to a new accommodation not far from the place we were meant to stay. It was much appreciated however we had to make do. The place we were relocated to was very small, had no kitchen facilities and did not include breakfast. Yes we lost out and felt cheated out of especially precious time. The bathroom was filthy, the bed was not made. No fresh towels and linen and dirt in the room. The pictures reflect what we arrived to. I was promised a refund but this hasn't happened.