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4.6 out of 5

"Room lovely but could do with 2 bottles of sparkling and still water, as neither my hubby or I like fizzy water, leaving us to share one bottle. Hair ... " More

By a verified traveller on Fri 21 Feb 2020

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Classic Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£134* Per night/room 30 Sep - 1 Oct

Feature Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Norton House Hotel & Spa. During your stay, you'll be close to Edinburgh Zoo. Free WiFi in public areas, free self-parking and 2 coffee shops/cafés are available. Built in 1840, this 4-star hotel has 83 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • All rooms offer 24-hour room service, LCD TVs and DVD players
  • Free WiFi and wired Internet
  • Free self-parking and extended parking
  • Enjoy a bite to eat at The Brasserie, a brasserie with garden views
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to massages, body treatments or aromatherapy at Norton House Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the breakfast and the size of the guestrooms
  • 15 minutes by car from Edinburgh Zoo and 8 minutes from Royal Highland Centre

Norton House Hotel & Spa ratings based on 18 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Norton House Hotel & Spa

Everyone (6) Couples (6) Family (5) Other (1)
3 out of 5
Room lovely but could do with 2 bottles of sparkling and still water, as neither my hubby or I like fizzy water, leaving us to share one bottle. Hair dryers in both rooms and Spa are ineffective so if you have thick hair it takes ages to dry.

Posted by , from Bromborough on 21 Feb 2020

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Comment from Hotel Management

21 Feb 2020 by Iona

Many thanks for reviewing your stay with us recently. We do put a bottle of each in every room, however we will of course provide additional upon request. We hope to welcome you again soon.

5 out of 5
Loved all of it - the service, food, room. Lovely hotel

Posted by on 2 Dec 2019

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Comment from Hotel Management

6 Dec 2019 by Iona

Many thanks for taking the time to review your recent stay with us. We hope to welcome you again soon.

5 out of 5
Very clean,high quality and a very romantic setting, ideal for an anniversary stay over for a couple of nights.

Posted by on 8 Jul 2019

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Comment from Hotel Management

13 Aug 2019 by Iona

Many thanks for taking the time to review your recent stay with us. We hope to have the opportunity to welcome you again in the future.

5 out of 5
We stayed in the hotel overnight after my sons wedding. Room was large, nicely furnished and very comfortable. Breakfast next morning was in the conservatory section of the restaurant where wedding guests were all directed to the same area away from other hotel guests in main section. This was nice as we could all meet and chat about the wedding without taking over the restaurant. Food and service at breakfast was also first class. Enfoyed our stay.

Posted by on 12 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Iona

Many thanks for taking the time to post such a lovely review following your son's wedding. We are so pleased to hear you had such a great experience. We hope to welcome you and your family again soon!

1 out of 5
Very tired and dated Pool was freezing cold, changing rooms were dirty and the room shower only had a boiling hot or freezing cold setting

Posted by on 22 Jan 2019

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Comment from Hotel Management

23 Jan 2019 by Iona

Thank you for your review. Whilst I am disappointed to read that our usual high standards were not in place during your stay, please be assured that your comments will be passed on to the Health Club team. Our swimming pool area has just undergone a full refurbishment in the last month, so I am confident that should you return, your faith in Norton House Hotel & Spa will be fully restored.

5 out of 5
nice hotel in great location,nice rooms,and great gym and pool.

Posted by , from brighton. uk on 11 Sep 2018

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Comment from Hotel Management

12 Sep 2018 by Chris Monks

Thank you for your valued feedback. It is very much appreciated. Kind regards, Chris Monks

5 out of 5

Good Country House type hotel to west of Edinburgh

Nice comfortable hotel which has been extended with a lot of thought. Some items are obviously expensive but have been chosen for looks rather than engineering excellence. Lots of pleasant staff who do their best to make an excellent stay. A number of long corridors mean that you need to be fairly fit but lifts are provided where required.

Posted by on 4 Jun 2017

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Comment from Hotel Management

30 Jun 2017 by Chris Monks

Thank you for providing feedback. It is very much appreciated. Kind regards, Chris

5 out of 5

Quality hotel with excellent staff

Pros: The overall look and feel of the hotel.
Cons: The room's windows were drafty but the curtains helped block this
I hadn't realised that the hotel is part of the Handpicked Hotel group and so it was a lovely surprise when we got to the hotel to find I had chosen such a nice hotel at the last minute. The staff were friendly and professional and the room beautiful.

Posted by , from sheffield on 23 Dec 2016

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Comment from Hotel Management

21 Feb 2018 by Chris Monks

Thank you for your feedback. It is very much appreciated. Kind regards Chris Monks

5 out of 5

Collecting family member from Airport

Would love to go back to this hotel . Love it. Would certainly recommend it

Posted by on 13 Apr 2016

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5 out of 5

1 overnight stay at Norton House

Loved our stay at Norton House. Lovely hotel, so pleased that we chose to book there. Staff were lovely and very courteous and helpful. We had a classic room, which was very clean and great decor - comfy bed and pillows, slept brilliantly. Used the leisure facilities - which we thought were great (gym and pool, hydro-pool etc). On our return journey we realised that my partner left his jacket by accident, needn't have worried about it as on reporting the loss they reported that they had found it and would post it on - so big thank you to whoever it was that found it for us and to all other staff that helped us enjoy our stay! We will definitely return.

Posted by on 11 Apr 2016

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About the Norton House Hotel & Spa

Location Ingliston, Newbridge, Scotland EH28 8LX

Property Features

Norton House Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, along with 2 coffee shops/cafés. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A hot tub, a sauna, and spa services are also featured at the business-friendly Norton House Hotel & Spa. Free self parking is available. This Victorian Newbridge hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 3 levels
  • 2 coffee shops
  • Built in 1840
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Edinburgh (EDI) (5.7 km / 3.5 mi)
  • Train station: Edinburgh Gateway Station (7 km / 4.3 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Norton House Hotel & Spa offers 83 forms of accommodation with DVD players and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. This Newbridge hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.

The Brasserie – This brasserie overlooks the garden. Reservations are required.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Waterskiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Ski lessons available nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Norton House Spa has 3 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds

Noise-free guestrooms cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property Registry Number – 740017575
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 15 for adults and GBP 7.50 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norton House Hotel
  • Norton House Hotel Newbridge
  • Norton House Newbridge
  • Norton House Hotel & Spa Hotel
  • Norton House Hotel & Spa Newbridge
  • Norton House Hotel & Spa Hotel Newbridge

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.