- Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned properly. Very poor standard of cleanliness for a 5 Star. Property was under taking building works. When you walk to breakfast the building site is opposite the dining floor. Very dusty. I paid for breakfast for my partner and I the night previous and when we arrived at breakfast we were held up and embarrassed by staff saying you haven’t paid. If you are going to run a 5 Star hotel, you need to work on communication skills, standard of service and etiquette.