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6 Jun 2023 by Anthony
Dear Sereina, Thank you for your comments. I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies. We understand some of the apartments can be noisy at times from neighbouring properties, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Due to our central and convenient location, there may be some traffic noise at times, however if there is anything we can do to assist, we would have been more than happy to help.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We do hope to see you again on your next visit to Edinburgh.Kind Regards,AnthonyServiced Apartment Manager
26 Sep 2019 by The Spires - Edinburgh
Hello, Thank you for staying with us at The Spires Edinburgh and for taking the time to share your feedback with us. I do hope you enjoyed your time with us and we hope to welcome you back on future visits to the city! Warm regards, The Spires Team
26 Sep 2019 by The Spires - Edinburgh
Hello, Thank you very much for staying with us at The Spires Edinburgh and for taking the time to share your feedback with us. We are glad you enjoyed the location of the property, it is ideally located right in the heart of the city - super convenient for travelling around Edinburgh and visiting all the local attractions. I am sorry if you were disrupted by noise from external sources outside the building. Especially during August with the Edinburgh festival going on the city center is very busy and due to extended opening hours and street performances - noise should be expected. I hope we can welcome back on any future visits to Edinburgh! Warm regards, The Spires Team
28 Apr 2017 by Ashley Craig
Thank you very much for taking the time to write a review. I am so pleased you have enjoyed your stay with us so much and found our apartment to be so modern. I do hope we can welcome you again in the future. Kind Regards, Ashley Craig Accommodation Manager
As a guest of The Spires Serviced Apartments Edinburgh, you'll find multilingual staff, laundry facilities, and express check-in. Public spaces have free WiFi. The Spires Serviced Apartments Edinburgh also features express check-out, a front desk safe, and a lift. This 3.5-star Edinburgh hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available
The Spires Serviced Apartments Edinburgh offers 18 accommodations with iPod docking stations and washers/dryers. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Edinburgh hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a weekly basis.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open during the following times:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching official photo identification.
Guests will receive an email from the property with mandatory reservation deposit payment information for any bookings where payment for the stay will be made on site instead of at the time of booking. The deposit is payable by credit card via a secure link and due within 24 hours of booking.
This property's front desk is open during the following times:
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
