- Liked: Staff & service, property conditions & facilities
- Disliked: Room comfort
Lovely hotel but freezing cold
Stayed here a few times and have always been pleased with everything. This time our room was cold and the bathroom freezing. We did try to adjust the heating but was still very cold. We mentioned it to the receptionist on our way out in the evening and was told that the heated towel rail in the bathroom is always off, this is what the manager decided and the reason given was that a child could burn themselves on it. Surely there should be an adjustment on it that parents could turn it down if children present. Anyway she said that someone would go up to our room to check the heating. When we got back and went to our room it was so hot. They had put in an oil filled radiator to heat the room which we were very grateful for and put it in the bathroom to heat that up in the morning.