15 Sep 2019 by M.Cruz
Dear Anonymous, Thank you for your feedback regarding your recent stay at the Holiday inn El Paso West-Sunland Park. We are disappointed to learn that your visit was not an overall complete success, and apologize for the challenge’s you encountered during your stay. We greatly apologize for any miscommunication as we do have complimentary coffee served in our hotel lobby from 10pm until 6am. We truly value your patronage and hope that this atypical experience will not deter you from visiting our property again. I sincerely hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Assistant General Manager
Holiday Inn El Paso West - Sunland Park offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Multilingual staff, gift shops/news stands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park. An area shuttle within 3 mi and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3-star El Paso hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Holiday Inn El Paso West - Sunland Park offers 175 forms of accommodation which are accessible via exterior corridors and feature a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Nine Hundred Bar & Grill – This bar only serves dinner.Happy hour is offered.
Room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Front desk staff will greet guests on arrival.
Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.