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"Noisy near motorway. Expensive for what you get. Gave up waiting for the meal in the restaurant. Charge a dollar for coffee in the foyer ?? " More

By a verified traveller on Fri 13 Sep 2019

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Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the restaurant at Holiday Inn El Paso West - Sunland Park. During your stay, you're just a quick walk from Bob-O's Family Fun Center. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle. This 3-star hotel has 175 rooms over 2 floors. All rooms offer free WiFi and cable TV channels.

  • Air-conditioned rooms with cable TV, fridges and microwaves
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Amenities include free newspapers in reception, a front-desk safe and a business centre
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the location and the restaurant
  • Just a 5-minute walk from Bob-O's Family Fun Center and 13 minutes on foot from Sunland Park Mall
  • Free airport, local-area and casino shuttle service
  • Pets welcome for a fee

Holiday Inn El Paso West - Sunland Park ratings based on 1 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn El Paso West - Sunland Park

Couples (1)
3 out of 5
Noisy near motorway. Expensive for what you get. Gave up waiting for the meal in the restaurant. Charge a dollar for coffee in the foyer ??

Posted by on 13 Sep 2019

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Comment from Hotel Management

15 Sep 2019 by M.Cruz

Dear Anonymous, Thank you for your feedback regarding your recent stay at the Holiday inn El Paso West-Sunland Park. We are disappointed to learn that your visit was not an overall complete success, and apologize for the challenge’s you encountered during your stay. We greatly apologize for any miscommunication as we do have complimentary coffee served in our hotel lobby from 10pm until 6am. We truly value your patronage and hope that this atypical experience will not deter you from visiting our property again. I sincerely hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Assistant General Manager

About the Holiday Inn El Paso West - Sunland Park

Location 900 Sunland Park Drive, El Paso, TX 79922

Property Features

Holiday Inn El Paso West - Sunland Park offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Multilingual staff, gift shops/news stands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park. An area shuttle within 3 mi and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3-star El Paso hotel is smoke free.

  • 175 guestrooms or units
  • 2 levels
  • 9 buildings
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: El Paso, TX (ELP-El Paso Intl.) (22.5 km / 14 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, and casino shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn El Paso West - Sunland Park offers 175 forms of accommodation which are accessible via exterior corridors and feature a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Fridge
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Nine Hundred Bar & Grill – This bar only serves dinner.Happy hour is offered.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.50 and USD 15 for adults, and USD 7.50 and USD 15 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn El Paso Sunland Park Drive I-10 West
  • Holiday Inn Sunland
  • Holiday Inn Sunland Drive
  • Holiday Inn Sunland Drive Hotel
  • Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
  • Country Inn Carlson El Paso Sunland Park TX
  • Country Inn Carlson Sunland
  • Country Carlson El Paso Sunland Park TX
  • Country Carlson Sunland
  • Holiday Inn Sunland Park Hotel
  • Paso West Sunland Park Paso
  • Holiday Inn El Paso West - Sunland Park Hotel
  • Holiday Inn El Paso West - Sunland Park El Paso
  • Holiday Inn El Paso West - Sunland Park Hotel El Paso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.