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Reviews

4.1 / 5Very Good
176 reviews

Amenities

  • Free WiFi
  • Free parking
  • Pet Friendly
  • Restaurant

Map

What's nearby

  • Popular Location
    Cheshire Oaks Designer Outlet
    8 min drive
  • Popular Location
    Blue Planet Aquarium
    9 min drive
  • Popular Location
    Chester Zoo
    12 min drive
  • Airport
    Liverpool (LPL-John Lennon)
    30 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-02-21. Try updating your dates to see prices for your trip.

    About this area

    Ellesmere Port

    Located in Ellesmere Port, Brook Hall Hotel is in a rural location and near a train station. Liverpool ONE and Cheshire Oaks Designer Outlet are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chester Zoo and Blue Planet Aquarium. Looking to enjoy an event or a game? See what's going on at M&S Bank Arena or Chester Racecourse. Our guests appreciate the hotel's quiet location.

    Popular Location

    What's nearby

    • Cheshire Oaks Designer Outlet - 8 min drive
    • Blue Planet Aquarium - 9 min drive
    • Chester Zoo - 12 min drive
    • Lark Lane - 24 min drive
    • Sefton Park - 25 min drive

    Getting around

    • Hooton Station - 17 min walk
    • Liverpool (LPL-John Lennon) - 30 min drive

    Restaurants

    • Where to eat
    • Conservatory restaurant – Fine-dining restaurant with a bar. Serves breakfast and lunch daily.

    About this property

    Brook Hall Hotel

    This smoke-free hotel features a restaurant, a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, conference space and concierge services are on-site. All 25 individually furnished rooms feature free WiFi and memory foam beds. Guests can enjoy jetted bathtubs, and other standard amenities include iPod docking stations, 24-hour room service and flat-screen TVs.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Free self parking

    Food and drink

    Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 10.50 for adults and GBP 8.50 for children
    1 restaurant
    1 bar
    24-hour room service
    Coffee/tea in a common area

    Family friendly

    Dry-cleaning service
    Laundry facilities
    Rollaway/extra beds (surcharge)

    Conveniences

    ATM/banking services
    Ballroom
    Banquet hall
    Lift
    Free newspapers in reception
    Front-desk safe
    Library
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    English
    Greek
    Romanian

    Business services

    2 meeting rooms
    Computer station
    Conference space

    Outdoors

    BBQ grill(s)
    Garden
    Picnic area
    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility

    More

    Fireplace in reception
    Smoke-free property
    TV in reception

    Room amenities

    Bedroom

    Blackout drapes/curtains
    Down comforter
    Hypo-allergenic bedding
    Linens
    Memory foam mattress
    Pillow menu
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Free toiletries
    Hairdryer
    Jetted bathtub
    Rainfall showerhead
    Shower/bathtub combination
    Towels

    Entertainment

    55-inch flat-screen TV
    digital channels
    iPod dock

    Food and drink

    Coffee/tea maker
    Electric kettle

    More

    Connecting rooms available
    In-room massage
    Individually furnished
    Iron/ironing board
    Phone
    Slippers
    Turndown service
    4.1

    Very Good

    5 - Excellent
    60
    4 - Good
    86
    3 - Okay
    19
    2 - Mediocre
    6
    1 - Poor
    5
    4.1
    Cleanliness
    4.3
    Service and Staff
    3.8
    Amenities
    3.7
    Property condition

    2/5

    • Liked: Property conditions & facilities
    • Disliked: Staff & service, room comfort

    Old and isolated

    My room was on the ground floor at the back of the building and so nice and quiet and was spacious and nicely decorated, so my first impressions were favourable. However, my reason for staying had been for a nice relaxing evening with a bath (pictures of which had inspired my hotel choice), then room service, then sleep. Sadly the room was far too cold, with the heater switched off, and took hours to warm up. I resorted to lying in bed whilst waiting as a refuge from the cold. Many of the amenities listed on hotel.com were absent and there was no room service menus, nor phone or electronic means of ordering. There was also no phone reception in my room, making contacting the front desk impossible without going there in person, surely quite contrary to the idea of room service, should such a service exist in this hotel. In the end I gave up waiting for warmth and went to bed cold and hungry. In the morning I did use the bath, though the bathroom remained cold, being the furthest place from the heater. All in all a very disappointing stay. The following amenities were listed in the hotel.com app, but there was no evidence of any of them during my stay: 24 hour room service Dry cleaning/laundry service ATM/banking Slippers Pillow menu Turndown service iPod docking station Phone The following items were present, but disappointing: Down comforter - maybe down, definitely very thin. TV with digital TV channels - basic Freeview. Disconnected from wifi

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Staff & service, property conditions & facilities

    Stayed 1 night in Dec 2019

    4/5 Good

    • Liked: Room comfort

    Stayed 1 night in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Oct 2019

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities

    Lovely place but not for veggies

    Someone ordered drinks against my room. Restaurant didn’t argue but couldn’t take off the bill. Reception also didn’t argue but took a while to remove it. Shower was cold. Bed gave me back ache. Only one veggie main on the menu but it was very delicious. Car park needs an update.

    Stayed 2 nights in Sep 2019

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