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3.8 out of 5

"I really appreciated all the hep that the staff gave us. All was perfect including the swimming pool and the breakfast buffet. The hotel was very cle ... " More

By a verified traveller on Sun 27 Oct 2019

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Macdonald Craxton Wood Hotel & Spa's great location gets high marks from our customers. During your stay, you'll be close to Blue Planet Aquarium. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1999, this 4-star hotel has 72 rooms over 2 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at Craxton Wood Grill
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, facials or aromatherapy at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the location and the comfortable guestrooms
  • 12 minutes by car from Blue Planet Aquarium and 13 minutes from University of Chester

Macdonald Craxton Wood Hotel & Spa ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Macdonald Craxton Wood Hotel & Spa

Everyone (4) Couples (2) Family (2)
2 out of 5
Don't be fooled by the pictures on the website. This is not an upskale

Posted by on 20 Aug 2020

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5 out of 5
I really appreciated all the hep that the staff gave us. All was perfect including the swimming pool and the breakfast buffet. The hotel was very clean and the bedrooms really big.

Posted by on 27 Oct 2019

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4 out of 5
The pool and gym is very good. Unfortunately one of the rom cleaners had a rude and surly attitude after we had 'audacity' to zdk for a block of soap for the bedroom. She made her snide comment when she thought we were out of earshot.but my wife had to return to the room so we overheard her. Breakfast was well set out with all the usual items available. We stayed for 2 days and on both days the bacon and sausage looked awful the sausages were anaemic in appearance and the bacon was a grey shade and looked unappetising. In fairness though, others seemed happy to eat it, and everything else about breakfast was fine.

Posted by on 12 Aug 2019

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4 out of 5

Posted by on 21 Jun 2019

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4 out of 5
Really nice facilities especially the spa and gym. The rooms are tired and could do with some more cleaning (dusty) and an update but comfortable none the less for a stopover. The breakfast is very good, accommodated allergies but dinner not worth the money. Overall good value for money stay in a family room. Staff were friendly and nice setting.

Posted by on 3 Nov 2018

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5 out of 5

Family gathering lovely location and hotel

Pros: Everything
Cons: A gluten free option at breakfast .
Location: Zoo
Great swimming pool , could have done with being open a bit later in the day.

Posted by on 14 Aug 2018

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4 out of 5

Family Friendly

We stayed as part of a family trip to the area,was well placed for activities. Did take a while to check in but the staff were very helpful. Was great to have access to the pool, the family changing room was fantastic. Also very delighted with the 1100hrs checkout as it meant there was not a mad rush the following morning. Will definitely be returning.

Posted by on 5 Jan 2015

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4 out of 5

Spa break

We had a great five nights here. Superb location with lots to do in the area (close to North Wales' beaches and hills, shopping at Cheshire Oaks, Chester Zoo - fantastic#. Excellent food although slightly pricey. The new spa is lovely - superb treatments and decor but staff unclear #mixed message# about what we could/couldn't use in terms of the thermal area as hotel guests and treatment guests. Slightly disappointed to be told to pay ANOTHER £20 for the use of the thermal area. Very friendly staff.

Posted by on 22 Aug 2014

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2 out of 5

Very Pricey

Have stayed at the hotel a couple of years ago, then it was priced ok this time i found it very expensive for the quality and quantity of food served, £17.50 for breakfast is very expensive compared to all competing hotels in the area and backed up with very slow service did not impress me at all

Posted by on 14 Mar 2012

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About the Macdonald Craxton Wood Hotel & Spa

Location Parkgate Road, Ellesmere Port, England CH66 9PB

Renovations + Closures

This property is closed from 22 March 2020 to 10 November 2020 (dates subject to change).

Property Features

Macdonald Craxton Wood Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A sauna, a terrace, and a garden are also featured at the business-friendly Macdonald Craxton Wood Hotel & Spa. This 4-star Cheshire West and Chester hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 2 levels
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Manchester (MAN) (55.6 km / 34.6 mi)
  • Train station: Capenhurst Station (4.2 km / 2.6 mi)

Room Amenities

Macdonald Craxton Wood Hotel & Spa offers 72 forms of accommodation with complimentary bottles of water and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.

Craxton Wood Grill – This restaurant specialises in British cuisine and serves breakfast and dinner.

The Cocktail Bar & Lounge – Overlooking the garden, this bar serves lunch, dinner and light fare.

On-site venue No. 3 – This coffee shop only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children's swim times are from 9 am till 11 am and 3 pm till 6 pm. We regret that children are not allowed in the pool area outside of these times.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Craxton
  • Craxton Wood
  • Macdonald Craxton
  • Macdonald Craxton Wood
  • Macdonald Craxton Wood Ellesmere Port
  • Macdonald Craxton Wood Hotel
  • Macdonald Craxton Wood Hotel Ellesmere Port
  • Macdonald Craxton Wood & Spa
  • Macdonald Craxton Wood Hotel & Spa Hotel
  • Macdonald Craxton Wood Hotel & Spa Ellesmere Port
  • Macdonald Craxton Wood Hotel & Spa Hotel Ellesmere Port

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.