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Macdonald Craxton Wood Hotel & Spa

Star Rating
4 out of 5
Photo gallery

Reviews

3.9 / 5Good
392 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Spa

Map

What's nearby

  • Popular Location
    Blue Planet Aquarium
    7 min drive
  • Popular Location
    Cheshire Oaks Designer Outlet
    8 min drive
  • Popular Location
    Chester Zoo
    10 min drive
  • Airport
    Manchester (MAN)
    35 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    About this area

    Ellesmere Port

    Located in Ellesmere Port, Macdonald Craxton Wood Hotel & Spa is in the historical district. Chester City Walls is a notable landmark and some of the area's popular attractions include Blue Planet Aquarium and Chester Zoo. Ness Botanic Gardens and Chester Roman Gardens are also worth visiting.

    Popular Location

    What's nearby

    • Blue Planet Aquarium - 7 min drive
    • Cheshire Oaks Designer Outlet - 8 min drive
    • Chester Zoo - 10 min drive
    • Chester City Walls - 10 min drive
    • Chester Racecourse - 11 min drive

    Getting around

    • Capenhurst Station - 4 min drive
    • Manchester (MAN) - 35 min drive

    Restaurants

    • Where to eat
    • Craxton Wood Grill – Restaurant offering British cuisine. Serves breakfast and dinner.
    • The Cocktail Bar & Lounge – Garden-view bar. Serves lunch, dinner and light fare.
    • Third on-site dining venue – Coffee shop. Serves light fare daily.

    About this property

    Macdonald Craxton Wood Hotel & Spa

    Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 72 rooms offer free WiFi, room service (during limited hours) and flat-screen TVs with digital channels. Other amenities available to guests include coffee/tea makers, free bottled water and hairdryers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Free self parking

    Food and drink

    Full breakfast available for a fee daily 7 AM–10 AM: GBP 12.00 for adults and GBP 12.50 for children
    1 restaurant and 1 coffee shop/cafe
    1 bar
    Room service available
    Coffee/tea in a common area

    Things to do

    Aerobics classes
    Fitness centre
    Full-service spa
    Indoor pool
    Pilates classes
    Sauna
    Steam room
    Yoga classes

    Family friendly

    Dry-cleaning service
    Indoor pool
    Laundry facilities

    Conveniences

    Lift

    Guest services

    24-hour front desk
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Wedding services

    Languages spoken

    English
    Hungarian
    Polish

    Business services

    Business centre
    Meeting rooms
    Conference space

    Outdoors

    Garden
    Terrace

    Spa

    6 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Facials
    Manicures and pedicures
    Massage/treatment rooms
    Sauna
    Spa open daily

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking

    More

    Smoke-free property

    Room amenities

    Bedroom

    Blackout drapes/curtains
    Hypo-allergenic bedding

    Bathroom

    Free toiletries
    Hairdryer
    Shower/bathtub combination

    Entertainment

    digital channels
    flat-screen TV

    Food and drink

    Coffee/tea maker
    Free bottled water

    More

    Connecting rooms available
    Desk
    Iron/ironing board
    Phone
    5 - Excellent
    114
    4 - Good
    164
    3 - Okay
    71
    2 - Mediocre
    31
    1 - Poor
    12
    4.1
    Cleanliness
    4.0
    Service and Staff
    4.2
    Amenities
    3.9
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good value

    I booked an "Executive" room for my four nights at the hotel as the premium over a "Classic" room wasn't very much. I was a little bit disappointed with the standard of the room (especially as I've just realised I never got my "Free bottled water"!) but I was assured the room is classed as executive. To me, it seemed a bit dated - but it was spacious and comfortable. Breakfast was very good (when the bacon and eggs were freshly delivered) with all the restaurant staff friendly and attentive. The bar menu was a bit limited and the food nothing special (I only ate there once). The pool, sauna, and steam room were pleasantly quiet when I visited. Although the hotel wasn't the awesome, bargain, 4* luxury retreat I'd hoped it might be, it was certainly good value and I would use again if in the area.

    Stayed 4 nights in Jan 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 1 night in Jan 2020

      2/5

      • Disliked: Staff & service, property conditions & facilities, room comfort

      Poorly maintained hotel

      Staff were friendly but service in restaurant and spa was very poor: slow and items unavailable. Room was cold (large gaps around window frames) and no instructions for storage heater.

      Stayed 1 night in Jan 2020

      2/5

      • Liked: Room comfort
      • Disliked: Cleanliness, staff & service

      Standards are dropping,,

      The bed was comfy, the spa facilities were good. When we went into the restaurant we were told there were certain items missing from the menu, so we ordered alternatives. A couple next table to us were complaining that they too were angry that most things they ordered they hadn;t got, then by a miracle they were told that there was 3 belly porks left on the menu. We called the waitress back and she changed my wifes order to the last belly pork. I still had the fish, which was not my first choice. I just wondered where did these 3 portions appear from, where they being saved for staff and because of the complaints they released them. I ordered 3 side dishes for £10, MIXED VEG WAS PEAS AND 3 SMALL PIECES OF BROCOLLI, onion rings that were cold and a side salad that was pathetic. We had peas on our plates to add insult This was our second visit to this hotel, we travelled from the west Midlands, I doubt a 3rd visit will happen we feel so let down with the service.

      Stayed 1 night in Jan 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Nice and friendly staff, had a great stay.

      This was my first stay at the hotel and I really enjoyed it. It was nice and quiet, the staff were very welcoming and friendly easy to engage with and the rooms were great. I will definitely consider visiting again.

      Stayed 2 nights in Jan 2020

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