- Liked: Staff & service, amenities, property conditions & facilities
Loved the pool and outdoor activities choices just a shame the weather prevented use of the outdoors
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Located in Ellesmere Port, Macdonald Craxton Wood Hotel & Spa is in the historical district. Cheshire Oaks Designer Outlet is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Blue Planet Aquarium and Chester Zoo. Looking to enjoy an event or a game while in town? See what's happening at Anfield Road Stadium or M&S Bank Arena.
Booked and prepaid for dinner bed and breakfast on arrival said we only had B&B had to show proof we had dinner too, room was fine but there was no bottled water as stated there would be, no robes or slippers either. Spa and pool was a good experience however only one working hairdryer in the changing rooms. Dinner - had a 3 course meal and a small glass of wine each food was fine nothing special on leaving there was nobody on the desk to pay for the wine so I just presumed it would be charged to our room as we had given our room number and it was 10:30pm. At 11pm there was a knock at the door to which my partner answered with a waitress with her card machine demanding immediate payment for the two glasses of wine to which of course we paid and explained nobody was there to pay etc... Then she went on to claim we had a three course meal without paying and wanted £60 to which I went to again get my proof of purchase. She went away and came back knocking on the door again entering our room asking had we lost on credit card and asking who had served us on reception I gave a brief description to which she confirmed she would be ringing them to comfirm our board basis as she thought half board was just bed and breakfast??? This really spoiled our whole experience and the next morning I went to reception to speak to them as I didn't want anyone awkward encounters or harassment at breakfast.