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"Well the room was clean but there was just a Net that had a hole in it, & it hadn’t been hemmed or ironed at the window It just looked like a bit of ... " More

By a verified traveller on Tue 24 Dec 2019

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£46* Per night/room 19 Dec - 20 Dec

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Mercure Chester North Woodhey House Hotel. During your stay, you'll be close to Blue Planet Aquarium. Features include free WiFi in public areas and free self-parking, plus an indoor pool. Built in 1960, this 3-star hotel has 75 rooms over 3 floors. Each room includes amenities such as a plasma TV and WiFi.

  • All rooms offer 24-hour room service, plasma TVs and electric kettles
  • Free WiFi in some public areas
  • Free uncovered self-parking
  • Enjoy regional cuisine while dining at WOODHEY RESTAURANT
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • 12 minutes by car from Chester Racecourse and 8 minutes from Cheshire Oaks Designer Outlet
  • Pets welcome for a fee

Mercure Chester North Woodhey House Hotel ratings based on 8 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Chester North Woodhey House Hotel

Everyone (4) Couples (3) Family (1)
3 out of 5
Well the room was clean but there was just a Net that had a hole in it, & it hadn’t been hemmed or ironed at the window It just looked like a bit of rag The bathe had rust marks around the overflow that just looked liked poo It was reported

Posted by on 24 Dec 2019

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Comment from Hotel Management

27 Dec 2019 by Mercure Chester North Team

Thank you for your honest review, our apologies that there seemed to be some cosmetic issues with your room. We have passed this information to the relevant departments to ensure improvements are made going forward.

5 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

17 Dec 2019 by Jakub

Thank you for leaving a score.

1 out of 5
Fire alarm went off... No staff to co ordinate or direct guests.. All left standing around.. Unclear whether able to return to rooms. No hot water in hotel for whole morning... Advised would be fixed but had to check out without shower or hair wash

Posted by on 19 Aug 2019

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4 out of 5

Posted by on 18 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Grahame

Thanks you for leaving a rating

4 out of 5
The staff are very friendly but professional. The room was large and comfortable, the bathroom and room were clean and it was a nice touch to have a sofa to sit on. The breakfast was very good, fresh and plentiful and the breakfast staff were really helpful. The stay was excellent value for money.

Posted by on 18 Mar 2019

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Comment from Hotel Management

18 Mar 2019 by Grahame

Thank you for taking the time to leave a review. We look forward to welcoming you back soon

2 out of 5

Posted by on 30 Dec 2018

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Comment from Hotel Management

11 Feb 2019 by Grahame

Thank you for your rating. We appreciate your score regards

4 out of 5

Close to Liverpool.

Friendly helpful staff on arrival, rooms clean and comfortable.

Posted by , from Pembrokeshire on 4 Nov 2017

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4 out of 5

Shopping trip

Hotel more than met expectations, staff were very friendly, room comfortable and clean and breakfast very nice. Only downside was it was a bit isolated for walking about and set back right next to a busy road. But did for what we needed as a base for Chesire Oaks.

Posted by on 4 Aug 2015

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About the Mercure Chester North Woodhey House Hotel

Location Berwick Road West Welsh Road, Ellesmere Port, England CH66 4PS

Renovations + Closures

This property is closed from 1 January 2020 to 30 September 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Chester North Woodhey House Hotel offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4768 square feet (443 square metres) and includes conference rooms. The business-friendly Mercure Chester North Woodhey House Hotel also features a garden, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This 3-star Cheshire West and Chester hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 3 levels
  • 4768 sq ft of conference space
  • 443 sq. m of conference space
  • Built in 1960
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Liverpool (LPL-John Lennon) (41.8 km / 26 mi)
  • Train station: Little Sutton Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Mercure Chester North Woodhey House Hotel offers 75 forms of accommodation with a safe and a hairdryer. Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Cheshire West and Chester hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Electric kettle
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

WOODHEY RESTAURANT – This restaurant specialises in regional cuisine and only serves dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 13.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 0 per night (rates may vary)
  • Pet fee: GBP 20 per pet, per stay
  • Early check-in fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Chester North Woodhey House
  • Mercure Chester North Woodhey House Ellesmere Port
  • Mercure Chester North Woodhey House Hotel
  • Mercure Chester North Woodhey House Hotel Ellesmere Port
  • Mercure Woodhey
  • Mercure Chester Woodhey House
  • Mercure Chester North Woodhey House Hotel Hotel
  • Mercure Chester North Woodhey House Hotel Ellesmere Port
  • Mercure Chester North Woodhey House Hotel Hotel Ellesmere Port

You should know

  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.