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Deluxe Double Room, 1 Bedroom, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max
£452* Per night/room 28 Jun - 29 Jun

Grand Suite, 1 Bedroom, Lake View, Lakeside (with Spa Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Exclusive Suite, 2 Bedrooms, Balcony, Lake View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Double Room, Terrace, Lake View (with Spa Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, Lake View (with Spa Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Bürgenstock Hotels & Resort – Palace Hotel. During your stay, you'll be within walking distance of Burgenstock. Features include free breakfast, plus 2 outdoor pools and a full-service spa. Built in 2017, this 4.5-star hotel has 109 rooms over 7 floors. Free WiFi and memory foam beds are available in all rooms.

  • Air-conditioned rooms with memory foam beds, MP3 docking stations and sitting areas
  • Free full breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking, self-parking and extended parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to body wraps, body scrubs or detox wraps at Alpine Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, an outdoor tennis court and a 24-hour health club
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 4-minute drive from Burgenstock and a few minutes from Hammetschwand Lift
  • Airport, railway station and casino shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Bürgenstock Hotels & Resort – Palace Hotel ratings based on 8 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Bürgenstock Hotels & Resort – Palace Hotel

Everyone (6) Couples (1) Family (1)
5 out of 5

Posted by on 27 Jan 2020

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Comment from Hotel Management

12 Dec 2020 by Robert P. Herr

Vielen Dank für Ihre top Bewertung!

4 out of 5
Perfeito amo este lugar 4 faz por ano estou sempre la

Posted by on 2 Apr 2021

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5 out of 5
Sehr freundliches Personal. Sehr gute Ausstattung. Eingang war leider nicht sofort zu erkennen.

Posted by , from Luzern on 24 Jul 2020

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Comment from Hotel Management

12 Dec 2020 by Robert P. Herr

Vielen Dank für Ihre top Bewertung!

5 out of 5
Die Aussicht und die Qualität von allem. Der Aufenthalt war sehr schön

Posted by on 3 Feb 2020

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Comment from Hotel Management

12 Dec 2020 by Robert P. Herr

Vielen Dank für Ihre top Bewertung!

5 out of 5
J’ai tout aimé c’est un magnifique pensionnaire de restauration très gentil il manque seulement un petit peu de la réception et de plus c’est sectionnel c’est la seule chose qui manque

Posted by on 15 Dec 2019

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5 out of 5

Posted by on 31 Jul 2019

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Comment from Hotel Management

3 Aug 2019 by Bürgenstock Resort

Thank you very much for your excellent feedback! Kind regards, Bürgenstock Resort

5 out of 5

Posted by on 22 Jun 2019

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Comment from Hotel Management

3 Aug 2019 by Bürgenstock Resort

Thank you very much for your excellent feedback! Kind regards, Bürgenstock Resort

4 out of 5

Posted by on 25 Feb 2019

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Comment from Hotel Management

4 Apr 2019 by Guest Experience Team

Your rating is much appreciated - thank you. Best regards, Guest Experience Team, Bürgenstock Hotels & Resort.

About the Bürgenstock Hotels & Resort – Palace Hotel

Location Bürgenstock 19, Ennetbuergen, NW 6363

Property Features

Have fun with on-site winter activities, including ice skating, and in warmer months enjoy a round of golf at the on-site golf course. After a day on the snow, indulge in a treatment at the full-service spa or enjoy a swim in one of the 2 outdoor swimming pools. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site. Free breakfast is available daily. This Belle Époque hotel also offers an indoor pool, a children's pool, and a complimentary children's club. For a fee, parking is available. This 4.5-star Ennetbuergen hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 7 levels
  • 23680 sq ft of conference space
  • 2200 sq. m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Indoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle, train station pick-up, casino shuttle, and shopping centre shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Bürgenstock Hotels & Resort – Palace Hotel offers 109 forms of air-conditioned accommodation with MP3 docking stations and minibars. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets, down comforters and premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries. This Ennetbuergen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Sitting area
  • Memory foam beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Frette Italian linens
  • Down blanket
  • Pillow options
  • Bath or shower
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 10:30 AM.

RitzCoffier – This fine-dining restaurant only serves dinner.

Late-night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 indoor tennis courts. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Sailing nearby
  • Scuba diving nearby
  • Snowboarding nearby
  • Golf driving range on site
  • Waterskiing nearby
  • Golf lessons on site
  • Parasailing nearby
  • Helicopter/aeroplane tours on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Horse riding/rental on site
  • Mountain biking nearby
  • Ice skating on site
  • Hunting on site
  • Ropes course on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Pilates classes on site
  • Ziplining on site
  • Ecotours nearby
  • Ski lessons available nearby
  • Scooter/moped rentals on site
  • Ski equipment rental shops nearby
  • Skydiving on site

Spa Services

Alpine Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 0
  • Thai massage
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 225.0 per night.
  • Cots (infant beds) are available for CHF 50.0 per night.

Pet Policy

  • Pets: CHF 60 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests have access to the spa facilities (pool, sauna, etc.) at Buergenstock Hotel & Alpine Spa, located approximately 0.25 miles (402 meters) away; an entrance fee of CHF 100 per person, per day applies.

Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is not currently implementing any enhanced cleaning measures
  • Parking height restrictions apply
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 5.1 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 450 per person (one-way)
  • Airport shuttle fee per child: CHF 450 (up to 17 years old)
  • Self-parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: 100 per cent of room rate for check-in between midnight and midnight
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night
  • Facilities fee: CHF 100 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bürgenstock Hotels Resort Palace Hotel Ennetbuergen
  • Bürgenstock Hotels Palace Ennetbuergen
  • Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
  • Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel
  • Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
  • Bürgenstock Hotels Resort Palace Hotel
  • Bürgenstock Hotels Palace
  • Hotel Bürgenstock Hotels & Resort – Palace Hotel
  • Bürgenstock Hotels Resort – Palace Hotel
  • Bürgenstock Palace Hotel
  • Burgenstock Hotels Palace
  • Burgenstock Hotels & – Palace
  • Bürgenstock Hotels & Resort – Palace Hotel Hotel
  • Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
  • Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

You should know

  • Bürgenstock Hotels & Resort – Palace Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • The seasonal pool will open in May and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.