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3.8 out of 5

"The property has an old fashioned restfulness about it set in beautifullly -landscaped grounds. Some of the staff are very inexperienced although plea ... " More

By a verified traveller on Thu 05 Sep 2019

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Hotel Description

Our customers tell us that they can't get enough of the clean rooms at Clarion Collection Hotel Buckerell Lodge. During your stay, you'll be within walking distance of Exeter Cathedral. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This 3.5-star hotel has 54 rooms over 2 floors. Enjoy your stay with amenities like free WiFi and a Smart TV in each room.

  • All rooms offer 24-hour room service, Smart TVs and coffee/tea makers
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast offered for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, 4 meeting rooms and laundry facilities
  • Guests have great things to say about the location and the clean guestrooms
  • 8 minutes by car from University of Exeter and 6 minutes from Exeter Cathedral

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Business Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Clarion Collection Hotel Buckerell Lodge ratings based on 4 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Clarion Collection Hotel Buckerell Lodge

Everyone (3) Family (1)
4 out of 5
The property has an old fashioned restfulness about it set in beautifullly -landscaped grounds. Some of the staff are very inexperienced although pleasant. No telephone in my room to order food or contact staff; no remote for the TV; no instruction or welcome pack. When asked, the duty manager. Alan, said no rooms had telephones or welcome packs as they were all on order and had not yet arrived. Reception gave me the Buckerell Lodge phone number and told me to dial in room service from my mobile phone! Eventually, however, a telephone was found and a remote for the TV. Otherwise I enjoyed my stay. No criticism of Letitia who booked me in and was the true professional whenever she was on duty. More like her are needed at this hotel.

Posted by on 5 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by CEO

Thank you for your detailed review, the points raised are now being actioned by our team.

4 out of 5
Great staff, great location, great breakfast. I was put in a room directly above the bar which also coincided with the first night of the Christmas Party nights. The music was so loud, we couldn't hear the TV over it. I took it all in the Christmas spirit, but would ask in future if there were any 'events' being held if I was staying there again and ask for a room away from there. The music stopped at midnight so its not too long to wait to go to bed. The Staff are all excellent - hats off to whoever trained them - as nothing was too much trouble for them. The breakfast is buffet style and the scrambled eggs were delicious. There are no pots of tea but a hot water/coffee machine which was a bit of a faff, but all worked ok in the end. Some of the things that would make it just slightly better would be, robes (even to hire) conditioner to go with the shampoo, and check things like the light over the mirror in the bathroom not working. This is me being really picky, and all in all this is a great place to stay and I will definitely go back there again as its handy. Taxis are a problem at busy times (weekends and rainy weather) so you can be told you will have to wait up to 2 hours for one! I would advise you to plan and if you think you will need one, book in advance We regularly stay in hotels for many different reasons, ranging from holidays, work, weekends away, relative visits and weddings/birthdays and can definitely say that this ranks one of the best ever.

Posted by on 10 Dec 2018

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3 out of 5

Short stay

Pros: The breakfast was good value for money
Cons: Some of the staff could be more professional and friendly.
Location: The location was good close to airport.
We stayed at this hotel for two nights to attend a funeral.The hotel was good value for what we paid.Parts of it was a bit tired looking but overall it clean.The only negative would be some of the staff.The bar staff were not very friendly and stood chatting to each other leaving guests standing waiting at the bar. On the morning we checked out the male receptionist grudgingly looked up from what he was doing, asked if we were checking out then he asked room number.He then produced our bill asked cash or card.There was no other conversation from him. I have never checked out from a hotel without being asked if I had enjoyed my stay or if everything was okay.Pretty poor service.

Posted by , from Scotland on 19 Feb 2018

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4 out of 5

Really handy for Exeter

Cons: The comfort of the bed. The mattress was quite hard and the springs uncomfortable.
We were delighted to find this hotel and found it so convenient for Exeter. On our arrival we were warned about a wedding reception that would be going on that evening but told we had been put in a room away from the reception. It did make using the bar a bit difficult but we weren't spending the evening in the hotel. The level of noise was high with guests coming up and down our corridor throughout the night. HOWEVER it wasn't too bad at all and the standard of our room was excellent (apart from the mattress being rather uncomfortable but I am quite fussy!). All in all we liked this hotel very much and will be staying again.

Posted by on 9 Jan 2017

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About the Clarion Collection Hotel Buckerell Lodge

Location Topsham Road, Exeter, England EX2 4SQ

Renovations + Closures

This property is closed from 29 June 2020 to 31 December 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Clarion Collection Hotel Buckerell Lodge. Parking is available for a fee. This 3.5-star Exeter hotel is smoke free.

  • 54 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Exeter (EXT-Exeter Intl.) (10.5 km / 6.5 mi)
  • Train station: Exeter St Thomas Station (2.4 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Clarion Collection Hotel Buckerell Lodge offers 54 forms of accommodation with a safe and coffee/tea makers. 40-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Clarion Collection Hotel Buckerell Lodge has a restaurant on site.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and enhanced cleanliness.Individually wrapped food options are available for breakfast.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and enhanced cleanliness.Social distancing measures are in place.Individually wrapped food options are available for breakfast.

  • Property is cleaned with disinfectant
  • One child stays free
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10.00 per person (approximately)
  • Self-parking fee: GBP 6.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Buckerell
  • Buckerell Lodge
  • Clarion Collection Buckerell
  • Clarion Collection Buckerell Exeter
  • Clarion Collection Hotel Buckerell Lodge
  • Clarion Collection Hotel Buckerell Lodge Exeter
  • Buckerell Hotel Exeter
  • Clarion Collection Hotel Buckerell Lodge Exeter, Devon
  • Clarion Collection Buckerell
  • Clarion Collection Hotel Buckerell Lodge Hotel
  • Clarion Collection Hotel Buckerell Lodge Exeter
  • Clarion Collection Hotel Buckerell Lodge Hotel Exeter
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.