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Mercure Exeter Rougemont Hotel

3.5-star property
Queen Street, Exeter, England 020 3788 4841
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3.6 out of 5
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See all 10 Ebookers Reviews

"Couldn’t fault my recent stay at the Mercure Exeter Rougemont. Staff were friendly and helpful, hotel and room spotlessly clean. Room was a decent siz ... " More

By a verified traveller on Fri 16 Oct 2020

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Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£39* Per night/room 18 Apr - 19 Apr

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Mercure Exeter Rougemont Hotel. During your stay, you're just a quick walk from University of Exeter. Free WiFi in public areas, a restaurant and a bar are available. This 3.5-star hotel has 98 rooms. Free WiFi and LCD TVs are available in all rooms.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at Drakes Restaurant
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests speak favourably about the location and the helpful staff
  • Within a 10-minute walk of University of Exeter and Exeter Cathedral
  • Dogs welcome for a fee

Mercure Exeter Rougemont Hotel ratings based on 10 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Exeter Rougemont Hotel

Couples (7) Family (2) Friends (1)
5 out of 5
Couldn’t fault my recent stay at the Mercure Exeter Rougemont. Staff were friendly and helpful, hotel and room spotlessly clean. Room was a decent size, bed was comfy, and bathroom was great. Particularly liked the powerful shower. Didn't use the bar or breakfast so can't comment on those. Overall I would not hesitate to stay here again.

Posted by on 16 Oct 2020

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5 out of 5
Good location, friendly staff and nice rooms. Would stay again

Posted by on 8 Jul 2019

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3 out of 5

Just average, will not be returning!

We came for one night, while the food festival was on. So the location was ideal, but there was nothing else to impress us! It was just ok! I didn't sleep very well as there was a lot of noise from street and someone emptying the bottles into a recycling bin. Not the best hotel I've stayed in, so I wont be rushing back!

Posted by on 5 May 2015

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4 out of 5

Great service

3rd stay, always excellent, very helpful staff. Definately recommended. Great location near the Railway station

Posted by on 21 Oct 2014

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3 out of 5

Excellent location but rooms vary a little in quality.

I've stayed in this hotel many times before however on this occasion the room was not as clean as normal. Carpet felt old and was not particularly level in places, bathroom towels were clean but needed replacing as they were thin and d little grey. Room smelt a little musty on entry .

Posted by on 7 Jun 2014

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3 out of 5

Perfect location but old hotel

This hotel really only warrants 3 stars and if it wasn't for the special offer we took, it certainly would not be worth the standard room rate. I know we took a 'small double' but it certainly was that and very basic. The hotel was a bit creaky and in need of decoration in most parts. The best part was the vicinity in the middle of the centre and we were also lucky enough to get a car parking space in the hotel carpark which were limited.

Posted by on 22 Apr 2014

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1 out of 5

poor quality room

Tired room. Bathroom very poor with no heating. I have never stayed in a hotel with no form of heating in the bathroom. Heating in the room was poor. Thete was a small fan heater in the wardrobe that we had to use but this was far from ideal. It was reported to reception who sent someone to the room to say the heating had just come on and it would get warmer. It didn't.

Posted by on 7 Apr 2013

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4 out of 5

Nice location lovely features

Nice location within easy walking distance of everything. Friendly staff, fair breakfast, decent room and bathroom- shame about the cold. We were up on top floor and though nicly fitted out the room was cold and there was no way tho change the temperature.

Posted by on 5 Feb 2013

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4 out of 5

Nice hotel in the best location

+ The hotel is in the best location, very central in Exeter. The staff are friendly and the decor beautiful (old style). The rooms are rather small, so are the bath rooms, but well equipped. The beds are comfortable (but the pillows could be softer…). Nice tea/coffee pot with cookies in the rooms. Rooms (and bathrooms) are clean and there is enough hot water in the showers :-) Nice size TV (that works!) - Wifi didn't always work. - You can hear everything in the corridors

Posted by on 29 May 2015

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4 out of 5

schönes Hotel mit super Service

Das Hotel ist in den Gemäuern eines alten Schlosses und das spürt man! Es ist einfach wunderschön und das Personal ist sehr nett und hilfsbereit. Leider war das Bett in unserem Zimmer für 2 Personen doch sehr eng, aber das liegt wahrscheinlich daran, dass wir die günstigste Variante gebucht hatten. Ansonsten war das Zimmer schön, sauber und geräumig. Und Exeter ist auch wunderschön und einen Besuch wert!

Posted by on 17 Sep 2014

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About the Mercure Exeter Rougemont Hotel

Location Queen Street, Exeter, England EX4 3SP

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. The eco-friendly Mercure Exeter Rougemont Hotel also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Exeter hotel is smoke free.

  • 98 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Train station: Exeter Central Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Exeter Rougemont Hotel offers 98 forms of accommodation with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Exeter hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 10 AM.

Drakes Restaurant – This restaurant specialises in British cuisine and only serves dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 10.00 per person (approximately)
  • Self-parking fee: GBP 12.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Rougemont
  • Rougemont Exeter
  • Rougemont Hotel
  • Rougemont Hotel Exeter
  • Mercure Exeter Rougemont Hotel
  • Mercure Rougemont Hotel
  • Mercure Exeter Rougemont
  • Mercure Rougemont
  • Mercure Exeter Rougemont Hotel Devon
  • The Rougemont Hotel, Exeter Hotel Exeter
  • Mercure Exeter Rougemont
  • Mercure Exeter Rougemont Hotel Hotel
  • Mercure Exeter Rougemont Hotel Exeter
  • Mercure Exeter Rougemont Hotel Hotel Exeter

You should know

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.