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3.8 out of 5

"This hotel is lovely, the grounds are well kept - very clean and tidy. Walking routes very close to the hotel - lovely walk. There are lots of car p ... " More

By a verified traveller on Mon 26 Feb 2018

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Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£69* Per night/room 31 Aug - 1 Sep

Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room ( Garden)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Frensham Pond Country House Hotel & Spa. During your stay, you're just a quick walk from Frensham Country Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Watermark
  • English breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Treat yourself to body wraps, massages or body treatments at the spa
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the location and the restaurant
  • Steps from Frensham Country Park and a 3-minute drive from Frensham Little Pond

Frensham Pond Country House Hotel & Spa ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Frensham Pond Country House Hotel & Spa

Everyone (7) Couples (2)
2 out of 5
The hotel is a 2 star hotel with a 4 star price. Ana and Daria on reception were pleasant enough but the rest of the staff below par. Restaurant was small and the food was just above average and the service was below average. The bar area was the smallest had the smallest bar and seating area that I’ve ever seen in a hotel. The room was below standard and needed a hoover around it. Freezing cold and difficult to warm the room up. Bear in mind it was the beginning of January. For £215 for 2 nights it was a complete rip off. I would have be disappointed paying £100 for 2 nights. Hotel looks decent from the outside but once you enter the hotel, it’s like you’ve become a guest in fawlty towers. I’ve stayed in a lot of hotels over the years and this is probably the worse one

Posted by on 5 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Jignesh

Dear Guest Thank you for providing a review. The majority of our guests give us favourable feedback and therefore we are disappointed to hear that you did not have a pleasant stay. Unfortunately as you have provided an anonymous review, I am unable to locate your reservation to review. Kind regards Jignesh

2 out of 5

Posted by on 3 Dec 2019

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Comment from Hotel Management

3 Dec 2019 by Jignesh

Dear Guest I hope you are well. We are disappointed to hear that you were not satisfied with your recent stay. We would be delighted to hear your comments so that we can address any shortcomings. Warm regards Jignesh

3 out of 5

Posted by on 4 Sep 2019

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Comment from Hotel Management

5 Sep 2019 by Jignesh Patel

Dear Guest I hope you are well. Thank you for taking time to provide a rating. We would welcome your comments on how we could have improved your experience during your recent stay. We are grateful to you for choosing to stay at Frensham Pond Hotel & Spa. Kind regards Jignesh

5 out of 5

Posted by on 31 May 2019

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Comment from Hotel Management

31 May 2019 by Jignesh Patel

Dear Guest I hope you are well. Thank you for taking time to provide a rating. We are grateful to you for choosing to stay at Frensham Pond Hotel & Spa and hope to welcome you again in the future. Warm regards Jignesh

5 out of 5

Posted by on 16 May 2019

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Comment from Hotel Management

16 May 2019 by Jignesh Patel

Dear Guest I hope you are well. Thank you for taking time to provide a rating. We are grateful to you for choosing to stay at Frensham Pond Hotel & Spa and hope to welcome you again in the near future. Warm regards Jignesh

5 out of 5

Posted by on 17 Nov 2018

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4 out of 5

Lovely Hotel in a Lovely Location

This hotel is lovely, the grounds are well kept - very clean and tidy. Walking routes very close to the hotel - lovely walk. There are lots of car parking spaces available at the hotel. The staff were friendly. The room was very pleasant, it was clean, spacious and the heating was perfect! Breakfast was good and plenty to choose from. The only negative is that it took the staff at breakfast a long time to bring out more wholemeal bread, they never did bring us the ketchup we asked for and not sure why the receptionist needed to know exactly what time we will be having breakfast the next day?!

Posted by , from London on 26 Feb 2018

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5 out of 5

Lovely location next to lake and close to pretty v

We used the hotel as we were attending a wedding and had lunch at the hotel. Food was very good . The staff were very friendly and as we were early made every effort to allow us entry into the room before normal check in time.

Posted by , from northampton on 18 Sep 2017

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3 out of 5

Perfect quiet midweek getaway

The hotel room decor is dated and the bed was a bit soft for us but the shower was really good. The midweek overnight stay was relaxing. It was quiet and the lakeside setting is lovely. The food in the restaurant was decent and the service efficient. The cost for the stay was excellent and made it really good value for money.

Posted by on 19 May 2014

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About the Frensham Pond Country House Hotel & Spa

Location Bacon Lane, Churt, Farnham, England GU10 2QD

Property Features

Frensham Pond Country House Hotel & Spa offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A terrace, multilingual staff, and a garden are also featured at the business-friendly Frensham Pond Country House Hotel & Spa. Self parking is free. This 4-star Farnham hotel is smoke free.

  • 53 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1500
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Train station: Farnham Station (7.4 km / 4.6 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Frensham Pond Country House Hotel & Spa offers 53 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Farnham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Electric kettle
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Watermark – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Indigo – This bar specialises in British cuisine and serves lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Spa Services

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.75 for adults and GBP 7.35 for children (approximately)
  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)
  • Spa fee: GBP 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frensham Pond Country House Hotel Farnham
  • Frensham Pond Country House Hotel
  • Frensham Pond Country House Farnham
  • Frensham Pond Country House
  • Frensham Pond & Spa Farnham
  • Frensham Pond Hotel Farnham
  • Frensham Pond Farnham
  • Frensham Pond Country House Hotel & Spa Hotel
  • Frensham Pond Country House Hotel & Spa Farnham
  • Frensham Pond Country House Hotel & Spa Hotel Farnham

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.