Supreme staff. Attention to every detail. Warm, smiling, friendly and utterly professional. Highly visible duty managers and GM.
A fabulous hotel and really enjoyed our stay. Fabulous breakfasts, friendly and attentive staff, with always a warm welcome. Would return in a heartbeat.
Ok, so we flew into Kuala Lumpur, hired a car and drove the 5 hours up to Penang, only because we had to be back in KL for the F1. The Hard Rock Hotel is easy to find, well signed and very impressive to drive into. The wife was apprehensive about staying here but soon fell in love with the place. ...
Great hotel, perfectly located! Has two interconnected buildings on either side of the road easy to get between the two. The room is lovely and staff very friendly. The beach itself isn't that great but the pool was nice, lack of beds and mattresses for them was annoying but not awful. Market on ...
Beautiful hotel, very clean, good breakfast options. Would recommend.
Overexpected. The breakfast was not that good for a 5 star hotel
Room was dirty. Took 3 days for staff to realize there was an empty tin under bed from previous guest. Took me a day too. We left it there as a test. . Protector sheet under bed was dirty.
The hotel was very nice. The breakfast buffet was nice as well. The hotel is around 10 Minutes away by taxi from the city center but the hotel is very quiet. The staff was very helpful and friendly. Overall a great hotel.
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