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4.2 out of 5

"Hotel is in an excellent location for seeing all the sights. Very comfortable rooms, we even had a balcony. Staff were very helpful. For eating out we ... " More

By Pauline P. on Tue 27 Oct 2015

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Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£190* Per night/room 5 May - 6 May

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Privilege, Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Mercure Firenze Centro's great location gets high marks from our customers. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. Features include free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the overall condition of the property
  • Just a 3-minute walk from Basilica of Santa Maria Novella and 3 minutes on foot from Central Market
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Firenze Centro ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Firenze Centro

Everyone (2) Couples (1) Friends (1)
5 out of 5

7 ladies who lunch

Hotel is in an excellent location for seeing all the sights. Very comfortable rooms, we even had a balcony. Staff were very helpful. For eating out we ate at Mercato Centrale a good few times which is not far form the hotels and excellent value. I felt the breakfast was adequate but not outstanding for a 4 star. There was a problem with air in the water pipes which was very noisy but the staff did fix it eventually. Take a mug with you as it is only paper cups to drink your tea out of.

Posted by on 27 Oct 2015

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4 out of 5
Modern and excellent location to Congress Center

Posted by on 7 Apr 2024

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4 out of 5

Posted by on 26 Sep 2023

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4 out of 5
Wir waren im Juli 2019 für 1 Woche im Mercure Firenze Centro. Nach anfänglichen Unzulänglichkeiten in der Zimmerausstattung, erfolgte im Rahmen der vorhandenen Kapazitäten, ein Zimmerwechsel. Hierbei wird ausdrücklich angemerkt, dass das Personal der Rezeption dies schnellstmöglich und kompetent mit großer Freundlichkeit veranlasste. Diese Maßnahmen haben wesentlich zu einer gelungenen Urlaubsgestaltung beigetragen.

Posted by , from Berlin on 16 Jul 2019

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4 out of 5
Personal sehr zuvorkommend und nett, Gute Lage, Schöne Zimmer

Posted by on 14 Jun 2019

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Property Features

Mercure Firenze Centro offers its guests tour or ticket assistance, multilingual staff, and a garden. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The eco-certified Mercure Firenze Centro also features concierge services, dry cleaning/laundry services, and room service (during limited hours). This 4-star Florence hotel is smoke free.

  • 85 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2015
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Florence Santa Maria Novella Station (0.7 km / 0.4 mi)
  • Metro station: Valfonda - Stazione Santa Maria Novella Tram Stop (0.2 km / 0.1 mi)

Room Amenities

Mercure Firenze Centro offers 85 accommodations with minibars and espresso makers. Beds feature down duvets. This Florence hotel provides complimentary wireless Internet access. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Espresso maker
  • Coffee maker
  • Down blanket
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10:30 AM.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.

Pet Policy

  • Pets: EUR 20.00 per pet, per night
  • Maximum 2 (weight limit: 33 lb per pet)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 16 per person
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Firenze Centro New Opening Hotel Florence
  • Mercure Firenze Centro New Opening Hotel
  • Mercure Firenze Centro New Opening Florence
  • Mercure Firenze Centro New Opening
  • Mercure Firenze Centro Hotel Florence
  • Mercure Firenze Centro Hotel
  • Mercure Firenze Centro Florence
  • Mercure Firenze Centro
  • Mercure Firenze Centro Hotel
  • Mercure Firenze Centro Florence
  • Mercure Firenze Centro Hotel Florence

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.