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4.3 out of 5

"We booked the Premium Deluxe with river view, because of the photos of the rooms, two full windows which open on to a small balcony over looking the r ... " More

By Vinnie on Fri 08 Jun 2012

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Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£234* Per night/room 25 Apr - 26 Apr

Premium Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Single Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Terrace, River View (Non Smoking)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Westin Excelsior, Florence. During your stay, you're just a quick walk from Ponte Vecchio. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant. This 5-star hotel has 171 rooms over 5 floors. All rooms offer free WiFi and pillowtop beds.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at SE STO on Arno
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the comfortable guestrooms and the restaurant
  • Within a 10-minute walk of Ponte Vecchio and Basilica of Santa Maria Novella
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Dogs welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

The Westin Excelsior, Florence ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Excelsior, Florence

Everyone (1) Couples (2)
4 out of 5

25th Wedding Anniversary

We booked the Premium Deluxe with river view, because of the photos of the rooms, two full windows which open on to a small balcony over looking the river sounded perfect, unfortunately what we got was a small window will only partial opening so restricted view. Apparently there is three rooms which come under the Premium Deluxe heading two are mentioned in your description, the second has a mini gym, the third which is not mentioned is the one we stayed in, if we had known this we would not have booked. This was a huge disappointment to both of us.These rooms are not cheap, but they should not be the same price for three completely different rooms.

Posted by on 8 Jun 2012

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5 out of 5

Posted by on 7 Apr 2019

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4 out of 5

bel hotel

prestation de qualite,mais un peu cher pour l'internet a 15 € par jour..pour le reste superbe hotel,un peu a l'ecart du brouaha du centre ville,mais vaut le detour.personnel nickel,grande classe

Posted by on 13 Jun 2013

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About the The Westin Excelsior, Florence

Location Piazza Ognissanti 3, Florence, FI 50123

Renovations + Closures

This property is closed from 30 November 2020 to 10 January 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a limo/town car service. A computer station is on site and WiFi is free in public spaces. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the luxury The Westin Excelsior, Florence. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Parking is available for a fee. This 5-star Florence hotel is smoke free.

  • 1 building
  • 171 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Dining venue
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Peretola Airport (FLR) (6.7 km / 4.1 mi)
  • Train station: Stazione Porta al Prado, Florence, Italy (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Excelsior, Florence offers 171 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Florence hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.

SE STO on Arno – This restaurant specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

ORVM Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 44.50 per person (approximately)
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Florence
  • Excelsior Westin Florence
  • Florence Excelsior
  • Florence Westin
  • Florence Westin Excelsior
  • Westin Excelsior Florence
  • Westin Excelsior Hotel
  • Westin Excelsior Hotel Florence
  • Westin Florence
  • Westin Florence Excelsior
  • Westin Excelsior Florence Hotel
  • Westin Excelsior
  • The Westin Excelsior, Florence Hotel
  • The Westin Excelsior, Florence Florence
  • The Westin Excelsior, Florence Hotel Florence

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The Westin Excelsior, Florence offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.