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4.1 out of 5

"Nice place. Room was well appointed and overall clean. Carpet could do with being deep cleaned. Great views of the sea. Some of the rooms are updated ... " More

By a verified traveller on Wed 16 Jun 2021

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£66* Per night/room 22 Aug - 23 Aug

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the overall value at Best Western Clifton Hotel. During your stay, you're just a quick walk from Leas Cliff Hall. Free WiFi in public areas, a restaurant and a bar are available. This 3-star hotel has 80 rooms over 5 floors. All rooms offer free WiFi and LED TVs.

  • All rooms offer 24-hour room service, LED TVs and coffee makers
  • Free WiFi
  • Enjoy British cuisine and garden views while dining at Marco Pierre White Grill
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the comfortable guestrooms and the value of their stay
  • Steps from Leas Cliff Hall and 13 minutes on foot from Folkestone Harbour

Best Western Clifton Hotel ratings based on 21 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Clifton Hotel

Everyone (15) Couples (3) Family (2) Other (1)
4 out of 5
Nice place. Room was well appointed and overall clean. Carpet could do with being deep cleaned. Great views of the sea. Some of the rooms are updated and some are from the 1980s. View of the sea is the winner here.

Posted by on 16 Jun 2021

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Comment from Hotel Management

17 Jun 2021 by Neil

Dear Guest Thank you for your review and your kind comments therein. We have planned to begin a refurbishment of all bedrooms in April 2020, however, due to the hotel having to close during the pandemic everything has been put on hold. We are hoping to restart this year once the industry begins to normalise and we have greater stability I hope that when you return you will be able to see the improvements being undertaken Once again, thank you for your review, it has been very helpful Kindest regards

4 out of 5
Grand old Victorian building. Victoriana fans will love it. Decor is stuck in the 80s, however ensures lower price for being across from the sea. Quiet stay. Windows are single pane glass so be warned if you go in the winter. Overall great stay in seaview room. Would stay again.

Posted by on 18 May 2021

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Comment from Hotel Management

18 May 2021 by neil

Dear Guest Thank you for your review and the kind feedback therein, this is very much appreciated. We look forward to hopefully welcoming you back again in the future. Kind regards Clifton Team

4 out of 5

Posted by on 8 Dec 2019

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4 out of 5

Posted by on 10 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Andrei

Dear Guest Thanks for staying with us. We appreciate your feedback! Kind Regards Operations Manager

4 out of 5
Everything was just right, staff were very polite, room was spacious, bathroom was just right we really enjoyed our stay. Only negative was that the room was very warm but that's my fault in that I could have turned the radiator down or opened the window.

Posted by on 25 Oct 2019

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Comment from Hotel Management

11 Nov 2019 by Andrei

Dear Guest Thanks for staying with us. We appreciate your feedback! We hope to see you again very soon. Kind Regards Operations Manager

5 out of 5
Great Location, lovely breakfast & convenient for tunnel if using as a stopover.. We had a sea view room on 4th floor great view.

Posted by on 28 Sep 2019

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5 out of 5
Friendly, smiley staff who are very helpful and attentive.

Posted by on 23 Sep 2019

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4 out of 5

Posted by on 2 Sep 2019

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4 out of 5
Confusion over parking permits was not made clear, having to then ask because booking said free offsite parking allocated it wasn’t , told it was fine because we had a blue badge but no where on the ticket machine did it say it was free and that we could park over 3 hours only when I questioned this was I offered a permit for £3 which I didn’t mind paying but I could have ended up with a fine if I hadn’t checked and was only then offered the permit.

Posted by on 14 Jun 2019

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Comment from Hotel Management

16 Jun 2019 by neil

Dear Guest Thank you for your review and I am sorry for the confusion regarding the parking. All parking at the front of the hotel is chargeable as it is council owned, however, we have a permit that allows hotel guests to stay for £3 per day, however, Blue Badge holders are able to park free of charge so long as it is a valid permit and it is on display I hope this helps should you return again in the future Kindest regards Neil

5 out of 5
it is a really nice hotel. staff all very nice. one off the best hotels I have stay in . in folkestone.

Posted by on 31 Jan 2019

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About the Best Western Clifton Hotel

Location The Leas, Folkestone, England CT20 2EB

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1981 square feet (184 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and a garden are also featured at the business-friendly Best Western Clifton Hotel. This 3-star Folkestone hotel is smoke free.

  • 80 guestrooms or units
  • 5 levels
  • 1981 sq ft of conference space
  • 184 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Offsite parking discounted rates available

Transport

  • Airport: Gatwick Airport (LGW) (117.8 km / 73.2 mi)
  • Train station: Folkestone Central Station (0.9 km / 0.6 mi)

Room Amenities

Best Western Clifton Hotel offers 80 forms of accommodation with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. LED televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Folkestone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Marco Pierre White Grill – Overlooking the garden, this restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available.

OCEAN BLEU BAR & LOUNGE – Overlooking the ocean, this bar specialises in British cuisine and serves lunch, dinner and light fare. Open daily.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 11.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Clifton Hotel Folkestone
  • Best Western Clifton Hotel
  • Best Western Clifton Folkestone
  • Best Western Clifton
  • Best Western Folkestone
  • Folkestone Best Western
  • BEST WESTERN Clifton Hotel Folkestone, Kent, UK
  • Best Clifton Hotel Folkestone
  • Best Western Clifton Hotel Hotel
  • Best Western Clifton Hotel Folkestone
  • Best Western Clifton Hotel Hotel Folkestone

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.