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"Overall good but family room a little small. Sofa bed not very comfortable. Had to ask for extra towels as not enough (1 bath mat, 2 hand towels & 3 b ... " More

By a verified traveller on Mon 25 Nov 2019

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Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£47* Per night/room 8 Jan - 9 Jan

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel. During your stay, you'll be within walking distance of Elham Valley Railway Museum. Features include free WiFi in public areas and free self-parking, plus a restaurant.

  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at The Great Room, a bistro that serves international cuisine
  • Amenities include free newspapers in reception, a front-desk safe and a business centre
  • Guests have great things to say about the value of their stay and the comfortable guestrooms
  • 8 minutes by car from Hythe Beach and 12 minutes from Leas Cliff Hall
  • Cats and dogs welcome for a fee (restrictions apply)

Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel

Everyone (8) Family (1)
5 out of 5

Posted by on 25 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by GM

Thank you for taking the time to rate your stay

4 out of 5
Overall good but family room a little small. Sofa bed not very comfortable. Had to ask for extra towels as not enough (1 bath mat, 2 hand towels & 3 bath towels/sheets). Staff were extremely helpful throughout our stay though.

Posted by on 25 Nov 2019

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Comment from Hotel Management

4 Dec 2019 by GM

Thank you for your kind comments regarding the staff, and my apologies that the correct number of towels were not in your bedroom on arrival.

4 out of 5

Posted by on 28 May 2019

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4 out of 5
Freshly refurbished room, excellent staff, good breakfast, great location.

Posted by on 12 Sep 2018

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4 out of 5

Great as a stop on the way to Europe

Pros: Breakfast, pet friendly, location and price
Cons: Heating in our room but this was a one off as during our other visits room heat ok.
Location: Only passing through but there is a Tesco just across the road with 24hr fuel and Domino pizza will deliver to the hotel
We have stayed at this hotel several times in the last couple of weeks and I normally give it five stars but this visit could only manage a four as the shower was quite poor and the room was very cold even with the heater on. Apart from that great as ever,; good breakfast, improved flat screen TVs and this hotel is pet friendly. Reasonably priced rooms and with breakfast included no wonder it always seems to be busy. Staff are very helpful and pleasant, nothing too much trouble. We will be staying again and as we noticed that they had started to refurbish the third floor we will look forward to an even better experience.

Posted by on 7 Mar 2018

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2 out of 5

Wouldn't return back here

Pros: Only a few miles drive to channel tunnel
The hotel staff were friendly, however we booked for a double room and got two single beds instead, we didn't complain at the time as it was late and we wanted to get to bed. There were stains on the carpet The room was freezing as the heating in our room was not working Breakfast wasn't brilliant, small selection of hot food with cheap tasteless sausages. Better off sticking to the fruit and cereal. Overall I wouldn't recommend and will not be returning.

Posted by , from nottingham on 7 Dec 2017

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5 out of 5

Nice hotel near the shuttle.Easy parking

The lady at the reception was extremely friendly and helpful.

Posted by on 2 Jul 2017

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2 out of 5

Most uncomfortable bed!

Will start off with saying this hotel is excellent for a stop over for travelling on the eurotunnel. The staff were friendly and the included breakfast was ok. The bed however was possibly the most uncomfortable bed I have ever slept in. The pillows were far too thin and the cases stiff . Both myself and my partner struggled sleeping and woke up in pain. I have stayed in holiday inns many times and they have always been great but I feel I will look at other brands in future.

Posted by , from p on 7 Feb 2017

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4 out of 5

Arrived late, no probs checking good bfast

Location: Good very near to euro tunnel
Comfortable but basic nice breakfast friendly and helful staff.

Posted by on 7 Nov 2016

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4 out of 5
This hotel really caters to customers who want a "place to stay". The accommodation is spacious enough especially the bathroom. Above all, the corridors and the rooms were well lit. Overall, the guest would have what they needed minus the "pretensions". The focus was really functional and by the end of the day, guests who are not looking for an "experience" by staying in a hotel, would find this hotel worth the price.

Posted by on 3 Sep 2019

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About the Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel

Location Cheriton Parc, Folkestone, England CT18 8AN

Renovations + Closures

The following facilities are closed for New Year's Eve:

  • Dining venue

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business centre and coworking spaces are available. There are 4 meeting rooms available. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel. Limited free parking is available on a first-come, first-served basis. This Folkestone hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 4 levels
  • English breakfast (free)
  • Deli
  • Business facilities
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Folkestone West Station (2.8 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Folkestone - Channel Tunnel, an IHG Hotel offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Folkestone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served a free English breakfast on weekdays from 6:00 AM to 9:30 AM.

The Great Room – This bistro specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Folkestone Holiday Inn Express
  • Folkestone Tunnel
  • Holiday Inn Express Folkestone Channel Tunnel Hotel
  • Holiday Inn Express Channel Tunnel Hotel Folkestone
  • Holiday Inn Express Folkestone
  • Holiday Inn Express Folkestone Channel Tunnel
  • Tunnel Folkestone
  • Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
  • Holiday Inn Express Folkestone Channel Tunnel Kent, UK
  • Holiday Inn Express Folkestone Channel Tunnel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.