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"Room was damp and not the cleanest bed covers were stained walls black with damp Door to room was only just holding on the lock Breakfast was cold t ... " More

By a verified traveller on Tue 10 Dec 2019

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Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£23* Per night/room 6 Sep - 7 Sep

Deluxe Quadruple Room, 2 Double Beds, Beach View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Comfort Double Room, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room, Sea View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Double Room (Extra bed)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Hotel Description

The Carlton Hotel's walkable location gets high marks from our customers. During your stay, you're just a quick walk from Lower Leas Coastal Park. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. Built in 1880, this 3-star hotel has 70 rooms over 04 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, coffee/tea makers and free toiletries
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • Guests speak favourably about the location and the value of their stay
  • Steps from Lower Leas Coastal Park and Leas Cliff Hall

The Carlton Hotel ratings based on 10 verified reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Carlton Hotel

Everyone (7) Couples (1) Family (1)
3 out of 5
Room was damp and not the cleanest bed covers were stained walls black with damp Door to room was only just holding on the lock Breakfast was cold toilets were vile Bathroom in room had no lock sink was hanging off the wall and toilet seat was hanging off

Posted by on 10 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by Camille Carlton Hotel

Thank you for your stay and your review. We are sincerely sorry to read it, we try our best to make every stay better and we hope to see you a next time, and show you all the change we have done.

3 out of 5
It's cheap and affordable to stay here, but in recent years there has been an amateur attempt to refurbish the place. The decor is hideously over the top, with the wallpaper in the room making me feel nuisious. Lawrence Llwellyn~Bowen would have adored it during his time on TV's 'Changing Rooms'.

Posted by on 8 Dec 2019

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Comment from Hotel Management

9 Dec 2019 by Camille Carlton Hotel

Thank you for your stay and your feedback. We hope to see you a next time.

3 out of 5
Clearly the rooms don't get regular maintenance, door handle to bathroom broken, only one plug which fits sink but not bath, only one side of socket works which means kettle or TV but not both at the same time, pillows rock hard. There was a single bed in our family room which we didn't need but it was disgusting and had we needed it sleeping on it would have been impossible, springs literally poking through Booked a bath and it was confirmed but given shower, had to go back down and get it changed, inconvenient. However none of that was catastrophic and at £29 not the end of the world.

Posted by on 2 Dec 2019

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Comment from Hotel Management

2 Dec 2019 by Camille Carlton Hotel

Thank you for your stay and your review. We are sincerely sorry to read how was your stay with us. The reception is open 24h/24, if the room doesn't suits you, you can ask for the staff to change and they will try their best to help you. We hope to see you a next time.

2 out of 5
The property was cheap and extremely basic. Wallpaper was torn, beds were very soft and it needed a really good lock of paint. Communal areas were better

Posted by on 25 Apr 2019

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Comment from Hotel Management

26 Apr 2019 by Judd

Thank you for reviewing your stay.

1 out of 5
Not clean no room when N we arrived could not get wheelchair in to room never go there again

Posted by on 21 Jan 2019

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Comment from Hotel Management

22 Jan 2019 by Kumar -

Sorry about that.

1 out of 5
long wait to check in . well the room was so small. bathroom even smaller you could not move in there. and the bed was really worn out with springs sticking out of it. the breakfast room smells so bad of damp. I would not class this hotel as 3 star maybe a 2 star would I stay again never. and I think ebookers should take it off there books. I need a break to get over this one. and a new back from the bed .

Posted by , from london on 15 Oct 2018

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Comment from Hotel Management

19 Oct 2018 by Kumar

Thank your for reviewing.

4 out of 5

Good location close to a beach

Not a bad hotel for a short stay,friendly staff,close to a beach and to the city.

Posted by , from London on 3 Apr 2018

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Comment from Hotel Management

4 Apr 2018 by Kevin - Carlton Hotel Folkestone

Thank you very much for your valued feedback. Kind regards,

3 out of 5

Lovely location, good value but stained bedding

Hotel dated as expected from previous reviews. But comfy double and single beds in room and heating, bath, shower, kettle and tv made stay comfortable. Breakfast good value for £5. Bloodstained bedcover and blanket should have been binned though.

Posted by , from Edinburgh on 27 Mar 2018

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Comment from Hotel Management

1 Apr 2018 by Kevin - Carlton Hotel Folkestone

Thank you for your very valued and useful feedback. + beautiful pictures Kind regards,

3 out of 5

The Carlton.

A grand old building in an excellent location very near the front. The carpark needs resurfacing but the staff were friendly and the room although a little dated was clean and the quite comfortable - the shower was adequate. The bar was OK of an evening but the vegetarian option for breakfast was rather limited All in all our stay was generally OK and certainly convenient for the tunnel terminal. No frills but fine for a brief stopover.

Posted by on 17 Sep 2017

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Comment from Hotel Management

10 Nov 2017 by Kevin - Carlton Hotel Folkestone

Thanks, your feedback is very much appreciated as it enables us to improve our standards. Kind Regards

3 out of 5

nice hotel close to the beech

Pros: parking in front of the hotel ( as well as parking behind the hotel) Early check-out was no problem
Cons: it is good
Location: Folkstone and dover are nice to visit
nice hotel with friendly staff, the parking is good and included, the staff very friendly, sea view

Posted by on 2 Sep 2017

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly The Carlton Hotel. Limited free parking is available on a first-come, first-served basis. A complete renovation of The Carlton Hotel was completed in January 2014. This Victorian Folkestone hotel is smoke free.

  • 70 guestrooms or units
  • 04 levels
  • 03 buildings
  • Built in 1880
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: London (LGW-Gatwick) (118 km / 73.3 mi)
  • Train station: Folkestone Central Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

The Carlton Hotel offers 70 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. This Folkestone hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:00 AM.

On-site venue – This restaurant only serves dinner.Reservations are required.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Contactless check-out is available

Each guestroom is kept vacant for a minimum of 48 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Property confirms they are implementing guest safety measures
  • Gap period enforced between guests' stays 48 hours
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 7 for adults and GBP 5 for children (approximately)
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Folkestone
  • Carlton Hotel Folkestone
  • The Carlton Hotel Hotel
  • The Carlton Hotel Folkestone
  • The Carlton Hotel Hotel Folkestone
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.