- Disliked: Cleanliness, property conditions & facilities
Not entirely negative but disappointing
Beds are small and light, even for Brazilian standards. Bathroom walls and door were stained (hand prints), it didn’t look very clean either. Reception service quality was below average, not doing what was agreed if we didn’t follow up with them. One employee told me late checkout would not be possible (she didn’t even check her monitor). Not convinced, later I asked another employee, he checked his system and promptly replied “sure, your reservation includes free late checkout”. Signs in English were poorly written (several grammar/spelling errors). Positive things: great breakfast, good location and pleasant swimming pool area and service.