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4.5 out of 5

"Only a 2 min walk to the Hall 3 entrance to Messefrankfurt where the airport bus (Euro7.50, 20 mins journey) arrives and departs. Immediately opposite ... " More

By Richard C. on Mon 01 Feb 2016

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Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Apartment, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Citadines City Centre Frankfurt's good location gets good marks from our customers. During your stay, you're just a quick walk from Frankfurt Trade Fair. Free WiFi in public areas, a gym and a 24-hour business centre are available. Built in 2013, this 4-star hotel has 165 rooms over 7 floors. Free WiFi and deep-soaking baths are available in all rooms.

  • Air-conditioned accommodations with deep-soaking baths, iPod docking stations and flat-screen TVs
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a gym
  • Guests speak favourably about the proximity to shopping and the location
  • Steps from Frankfurt Trade Fair and 4 minutes on foot from Skyline Plaza
  • Pets welcome for a fee

Citadines City Centre Frankfurt ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines City Centre Frankfurt

Everyone (2) Business (3) Family (3)
5 out of 5

Spotless and convenient

Only a 2 min walk to the Hall 3 entrance to Messefrankfurt where the airport bus (Euro7.50, 20 mins journey) arrives and departs. Immediately opposite the Skyline Plaza shopping Centre which is open late. Room immaculate and reception staff extremely helpful. It's an apartment hotel so you won't get your towels changed or the room cleaned everyday unless you pay extra but so what? Wouldn't hesitate to stay there again.

Posted by on 1 Feb 2016

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4 out of 5

Book Fair stay

I was attending the Frankfurt Book Fair and stayed in Citadines for 3 nights. The room was absolutely superb, spacious,beautifully furbished with everything you can ask for, though the bookfair pricing was a fairly high. I didn't notice that they've cleaned the room while I was there,or changed the towels, but I'm all for being environmentally friendly, so I actually prefer that. The WIFI was not working for the whole length of my stay, apparently due to a server error that affected the whole chain in Europe. I didn't have much time to spend in the room anyway, but that could have been fairly problematic, if someone goes there for business and can't access the internet. The receptionist staff were absolutely great, polite and helpful. Overall a nice experience.

Posted by on 21 Oct 2015

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5 out of 5

wonderful stay worth coming up

I chose the apartment type. The kitchen equipment, room decoration and view from window are just wonderful! Plus professional services from receptionist! Very cozy and convenient place to stay either business or family trip ! Thumbs up!

Posted by on 8 May 2014

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4 out of 5

Posted by on 18 Jul 2020

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Comment from Hotel Management

21 Jul 2020 by Vito Ingrassetto / Operations Manager

Dear Guest, Thank you so much for choosing to stay with us and for your review. Kind regards, Vito Ingrassetto / Operations Manager

4 out of 5
Hat alles was man braucht und es wäre auch alles für Selbstversorgung im Zimmer. Warme Farben verleihen Gemütlichkeit trotz moderner Einrichtung. Wir würden wieder kommen

Posted by on 29 Jan 2017

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Comment from Hotel Management

31 Jan 2017 by Vito Ingrassetto / Assistant Residence Manager

Lieber Gast, wir freuen uns sehr über Ihre Bewertung. Es ist schön zu lesen, dass unser Haus und unser Service Sie voll von uns überzeugen konnte. Wir freuen uns bereits auf Ihre Buchung in unserem Haus für Ihren nächstenbesuch in Frankfurt. Mit freundlichen Grüßen Vito Ingrassetto / Assistant Residence Manager

4 out of 5

Kurzurlaub bei Freunden

Wir waren zu Besuch bei Freunden in der Stadt und hatten geringe Ansprüche an das Hotel. Zu diesem Zweck hat das Hotel unsere Erwartungen bei weitem übertroffen. Die Lage bei der Messe und an Feiertagen ist sehr Ruhig wenn keine Messen stattfinden.

Posted by on 10 Apr 2015

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5 out of 5

très bon hôtel

Nous avons passé un agréable séjour dans cet hôtel et dans l'ensemble nous avons été très satisfait de l' ensemble des prestations et nous recommandions cet hôtel pour tous ceux qui désirent visiter Frankfurt.

Posted by on 1 Jan 2015

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5 out of 5

Séjour

Séjour très agréable. Grand confort des chambres. Belle vue

Posted by on 8 May 2014

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About the Citadines City Centre Frankfurt

Location Europa-Allee 23, Frankfurt, HE 60327

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 516 square feet (48 square metres). A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Citadines City Centre Frankfurt. Parking is available for a fee. This 4-star Frankfurt hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 7 levels
  • 516 sq ft of conference space
  • 48 sq. m of conference space
  • Built in 2013
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Frankfurt Central Station (tief) (1.6 km / 1 mi)
  • Metro station: Festhalle-Center U-Bahn (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines City Centre Frankfurt offers 165 accommodations with iPod docking stations and a safe. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

  • Deep-soaking bath
  • iPod dock
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Bath or shower
  • Cots (free)
  • Housekeeping (weekly)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per day
  • Maximum 1 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Online penalty collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 for adults and EUR 6.5 for children (approximately)
  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: EUR 19 per day, varies per unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines City Centre
  • Citadines City Centre Aparthotel
  • Citadines City Centre Aparthotel Frankfurt
  • Citadines City Centre Frankfurt
  • Citadines Frankfurt City Centre
  • Citadines City Centre Frankfurt Hotel

You should know

  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.