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4.1 out of 5

"Nice hotel, excellent breakfast. Excellent service. No shops around locally apart from Lidl a few streets away. Metro stop is outside the hotel which ... " More

By a verified traveller on Mon 07 Feb 2022

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Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£44* Per night/room 12 Jun - 13 Jun

Room, 1 Queen Bed, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, Connecting Rooms

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Grand Suite, Non Smoking, View (Bathtub)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel gets good marks from our customers. During your stay, you're just a quick walk from Frankfurter Golf Club. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. This 4.5-star hotel has 395 rooms over 13 floors. This property offers pet-friendly amenities, such as food and water bowls. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned accommodations with sitting areas, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the pool
  • 10 minutes by car from Deutsche Bank Park and 9 minutes from Gateway Gardens
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel

Everyone (4)
5 out of 5
Nice hotel, excellent breakfast. Excellent service. No shops around locally apart from Lidl a few streets away. Metro stop is outside the hotel which is useful. Free parking available on the streets thiugh in the weekdays in the daytime it can get all used up. Would stay again.

Posted by on 7 Feb 2022

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4 out of 5
Hotel had a decent size pool and sauna and steam room although we were only allowed to used the pool because of COVID situation. Breakfast was open buffet and had variety of food options. Stuff was friendly and polite. It was a pleasant stay overall.

Posted by on 11 Sep 2021

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3 out of 5
War Okeij.

Posted by on 18 Apr 2022

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4 out of 5
Sehr nett zu den Kindern

Posted by on 21 Feb 2022

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5 out of 5

Posted by on 19 Dec 2021

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5 out of 5
Etwas außerhalb aber S-Bahn Anbindung. Günstige Preise, saubere Zimmer und dazu ein Spa.

Posted by on 18 Aug 2019

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5 out of 5
Die Unterkunft war rundum gemütlich. Die Ausstattung sowie die Sauberkeit der Zimmer war gut. Einziger Kritikpunkt: Das Frühstück war unseres Erachtens zu teuer. Aus diesem Grund frühstückten wir nicht im Hotel.

Posted by on 11 Jun 2019

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3 out of 5
Ich war zufrieden Frühstück ist zu teuer (Preis/Leistung)

Posted by on 14 Mar 2019

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Comment from Hotel Management

16 Mar 2019 by FOM

Sehr geehrter Gast, Vielen Dank für Ihr Feedback. Wir nehmen Gäste Feedback sehr ernst und sind stets darum bemüht unseren Service entsprechend zu verbessern. Unser Küchenchef wird das Preis-Leistungsverhältnis sicherlich noch einmal überdenken, um zu versichern, das unser Frühstück auch alles zu bieten hat. Wir freuen uns, Sie schon bald wieder bei uns im Haus willkommen heißen zu können. Mit freundlichen Grüßen Denise Heins Front Office Manager

2 out of 5
Hotel sehr versteckt, nicht einmal der aktuelle Name des Hotels ist aussen angeschrieben. Der Name welcher kommen wird vom neuen Besitzer o.ä. Ist lediglich auf kleinem Schild angeschrieben. Parkmöglichkeiten sehr teuer. 18€ für 1 Nacht. Essen schlecht und Frühstück 25€ pro Person. Für ein paar Brötchen und schlechtes Rührei usw. viel zu viel. Absolut schlechtes Hotel im gesamten. Sehr enttäuschend! Auch wenn man das Personal darauf anspricht, interessiert es niemanden,

Posted by , from Schweiz on 20 Aug 2018

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Comment from Hotel Management

1 Sep 2018 by Front Office Manager

Sehr geehrter D. zuerst einmal vielen Dank das Sie sich für das Plaza Frankfurt Congress Hotel entschieden haben während ihres Aufenthaltes hier in Frankfurt und dafür, dass Sie sich die Zeit genommen haben, ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu lesen, das Sie wir Ihre Erwartungen nicht erfüllen konnten. Wir befinden uns zur Zeit in einer rebranding Phase, in der wir die Standards einem IHG Hotel anpassen und sobald wir offiziell an IHG angeschlossen sind und das Crowne Plaza Frankfurt Congress Hotel sind, werden wir die neue Ausschilderung anbringen können, wodurch wir auch von weitem schon zu sehen sind. Bezüglich des Frühstücks werden wir Ihr Feedback selbstverständlich an die verantwortlichen Personen weiterleiten, um sich um das Angebot und die Qualität zu kümmern. Es tut uns ganz besonders leid zu lesen, das Sie im Hotel keinen Ansprechpartner gefunden haben um Ihre Erfahrungen mit uns zu teilen. Ich kann Ihnen versichern, das Gästezufriedenheit bei uns höchste Priorität hat und wir sind stets darum bemüht, unseren Service den Wünschen unserer Gäste anzupassen. Ich verstehe das dies leider nichts an ihrer Erfahrung die sie mit uns hatten ändern kann, aber wir würden uns sehr freuen, Sie noch einmal, bei uns willkommen heißen zu dürfen, um unser Hotel nach dem Umbau im neuen Glanz und mit verbesserten Frühstücksbuffet kennen zu lernen. In diesem Fall können Sie mich gern vorab bereits kontaktieren, damit ich mich persönlich darum kümmern kann, das ihr nächster Aufenthalt in unserem Haus, positiv und unvergesslich sein wird. Mit freundlichen Grüßen Denise Heins Front Office Manager

4 out of 5

nettes Hotel für Besuch der Buchmesse

Pros: Personal sehr höflich und zuvorkommend, Frühstücksbuffet nach unseren Vorstellungen. Bei Bedarf wieder!
Cons: es passt alles
Location: Hotel war nah genug an Buchmesse
wir haben ein Wochenende auf der Buchmesse geplant. Hotel sollte in der Nähe liegen und einen gewissen Komfort bieten. Hat alles gepasst!

Posted by , from Dietfurt, Bayern on 11 Dec 2017

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About the Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel

Location Lyoner Strasse 44-48, Frankfurt, Hessen 60528

Renovations + Closures

The following facilities or services will be unavailable from October 27 2021 to September 30 2022 (dates subject to change):

  • One of the dining venues
  • Sauna

Property Features

Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Frankfurt hotel.

  • 1 building
  • 395 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Frankfurt-Niederrad Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel offers 395 air-conditioned accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Frankfurt hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Restaurant Bayern Stuben – This restaurant only serves breakfast.

Bar L44 – This bar serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and guide to reopening holiday rentals (DTV & DFV - Germany).

  • One child stays free
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows guide to reopening holiday rentals (DTV & DFV - Germany)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 17.90 per person (approximately)
  • Self-parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frankfurt Sheraton Congress
  • Hotel Sheraton Congress
  • Hotel Sheraton Frankfurt Congress
  • Sheraton Congress
  • Sheraton Congress Frankfurt
  • Sheraton Congress Hotel
  • Sheraton Frankfurt Congress
  • Sheraton Frankfurt Congress Hotel
  • Sheraton Hotel Congress Frankfurt
  • Sheraton Hotel Frankfurt Congress
  • Frankfurt Sheraton
  • Sheraton Frankfurt
  • Plaza Frankfurt Congress
  • Crowne Congress Hotel
  • Crowne Plaza Frankfurt Congress
  • Crowne Congress
  • Crowne Plaza Congress Hotel
  • Crowne Plaza Frankfurt Congress
  • Crowne Plaza Congress
  • Hotel Crowne Plaza Frankfurt Congress Hotel Frankfurt
  • Frankfurt Crowne Plaza Frankfurt Congress Hotel Hotel
  • Hotel Crowne Plaza Frankfurt Congress Hotel
  • Crowne Plaza Frankfurt Congress Hotel Frankfurt
  • Plaza Frankfurt Congress Hotel
  • Sheraton Frankfurt Congress Hotel

You should know

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.