11 Dec 2019 by General Manager
Dear Guest, Thank you very much for your positive rating. We are very delighted by your review and keep looking forward to your next stay in Frankfurt. Kind regards, Daniela Fette-Rakowski General Manager
3 Oct 2019 by Jumeirah Frankfurt
Thank you for your responds. We hope to see you back soon.
1 Aug 2019 by Hotelmanagement
Thank you for giving us a 5 out of 5 rating. It is truly nice to know that our efforts are paying off. We invite you to join us again soon and you can count on us to make your experience even more memorable. Kind regards, Jörg Stricker Interim General Manager
27 Jul 2020 by Daniela Fette-Rakowski General Manager
Lieber Gast, danke für Ihre Rückmeldung zu Ihrem Aufenthalt. Da Sie sich Anonym gemeldet haben, können wir leider nicht nachvollziehen an welchem Tag und mit welchem Mitarbeiter dies passiert ist. Jedoch habe ich dieses Feedback bereits mit unserem Frühstücksteam geteilt. Es tut mir leid, dass Sie diese Erfahrungen machen mussten, seien Sie versichert, dass dies nicht unser Standard ist. Ich hoffe Sie dennoch wieder zu sehen im Jumeirah Frankfurt. Herzliche Grüße, Daniela Fette-Rakowski General Manager
29 Jan 2020 by General Manager
Lieber Gast, Herzlichen Dank für Ihre wunderbare Review. Ich bin begeistert wie sehr Sie Ihre Zeit in unserem Hause genießen konnten und dass Sie von unserem gesamten Team mit offenen Armen empfangen wurden. Es war uns eine Freude, Sie bei uns zu Gast gehabt zu haben und wir freuen uns schon heute, Sie bald wieder bei uns im Hause begrüßen zu dürfen. Mit freundlichen Grüßen, Daniela Fette-Rakowski General Manager
11 Dec 2019 by General Manager
Dear Guest, Thank you very much for your perfect rating regarding your recent stay at Jumeirah Frankfurt. We hope to welcome you back soon to create new fond memories for you. Kind regards, Daniela Fette-Rakowski General Manager
22 Oct 2019 by General Manager
Dear Guest, Thank you very much for your positive words. We are very delighted by your review and keep looking forward to your next stay in Frankfurt. Kind regards, Daniela Fette-Rakowski General Manager
24 Apr 2019 by General Manager
Dear Guest, Thank you very much for taking the time to share this review following your stay with us. We look forward to welcoming you back once more. With kind regards, Jörg Stricker Interim General Manager
3 May 2019 by General Manager
Lieber Kajo, Ich möchte mich für die Empfehlung von Jumeirah Frankfurt auf Ebookers bedanken. Es freut mich sehr, dass Ihnen unser Hotel und seine Ausstattung sehr gut gefallen haben, aber besonders bedanken möchte ich mich für Ihr Lob an unser Team. Wir würden uns sehr freuen, Sie in der nahen Zukunft erneut in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen, Jörg Stricker Interim General Manager
Jumeirah Frankfurt offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 3918 square feet (364 square metres) and includes conference rooms. A sauna, spa services, and a library are also featured at the luxury Jumeirah Frankfurt. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Frankfurt hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Jumeirah Frankfurt offers 218 forms of accommodation with iPod docking stations and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium digital channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 11 AM.
Jumeirah Frankfurt has 2 restaurants serving breakfast, lunch and dinner.
El Rayyan – This restaurant specialises in Middle Eastern cuisine.
Ember Bar & Lounge – On-site cocktail bar.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Talise Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Covid 19 Updates (Jumeirah) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Ecolab (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.