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"Lovely helpful staff. As food areas was not open they offered to find and book restaurant for us. Decided to opt for room service which was delicious. ... " More

By a verified traveller on Wed 08 Jul 2020

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Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£65* Per night/room 5 Dec - 6 Dec

Privilege, Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Privilege, Twin Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Mercure Hotel Kaiserhof Frankfurt City Center's central location gets high marks from our customers. During your stay, you're just a quick walk from Kaiserstrasse. Features include free WiFi in public areas, plus a gym and a bar. Built in 1980, this 4.5-star hotel has 106 rooms over 7 floors. Free WiFi and tablet computers are available in all rooms.

  • Air-conditioned rooms with tablet computers, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the central location and the helpful staff
  • Within a 15-minute walk of Romerberg and Staedel Museum

Mercure Hotel Kaiserhof Frankfurt City Center ratings based on 28 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Hotel Kaiserhof Frankfurt City Center

Everyone (12) Couples (7) Business (1) Family (3) Friends (2) Other (1)
4 out of 5
Lovely helpful staff. As food areas was not open they offered to find and book restaurant for us. Decided to opt for room service which was delicious. Would recommend

Posted by , from Dublin Ireland on 8 Jul 2020

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5 out of 5
Wonderful suite we stayed in and the attention to detail was perfect

Posted by on 20 Dec 2019

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4 out of 5
Although we there was renovation work on it really did not disturb us, the only real problem was the aircon not in operation as it was very warm in the room at night

Posted by , from chester on 4 May 2018

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3 out of 5

convenient location

Pros: convenient location, near the main station
Cons: the room is quite small for two.
Just 1 or 2 min. walk from main station. very convenient location. The hotel is situated at the big street where many restaurant, shops those are open till late night that was very convenient. However the back side of hotel is "red light" area where you can see obviously those kind of people on the street. Walking woman alone at late night might be not so comfortable.

Posted by , from Zurich on 15 Feb 2018

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3 out of 5

central and near train station

Pros: Staff were friendly and helpful., and rooms were clean and of a good size.The
Cons: The tea/coffee facilities in the room could be better stocked as we had to ask for some as they had not restocked after the last guests had left.
Location: Good location . The main train station just a few yards from the hotel. The main shops just a short walk in the other direction.
We spent a week in Frankfurt and wanted a hotel within walking distance of the centre of town and the Christmas markets. This hotel was also reasonably priced for a cheaper quick break and suited our requirements.

Posted by , from Braintree. England on 8 Dec 2017

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3 out of 5

Location is good

A/C was not working and the hotel was under maintenance

Posted by , from Saudi on 20 Aug 2017

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4 out of 5

good hotel.

Pros: clean and quiet.
Cons: perhaps a couple of American/English speaking t.v.channels.
Location: situated right by train station and with restaurants and main shops close by.
nice and pleasant hotel, situated right near the main train station and city centre.This made it ideal for my trip,though the street is very busy.

Posted by , from surrey, u.k. on 19 Jul 2016

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4 out of 5

5 night Stay

Stayed here from Wednesday 20th August to Monday 25th August. It is very handy for the Railway Station - less than 5 minutes walk. Reception courteous and helpful. Lift is small but adequate. I stayed in a superior room - bed was comfortable and air conditioning worked well. Bathroom adequate size but fixed shower screen poses problems in accessing bath taps, particularly as the cleaner inevitably left the plumbing in shower mode. Face flannels were provided on the first day but cleaners did not bother providing on several other days.

Posted by on 27 Aug 2014

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4 out of 5
Ausgezeichnetes Frühstück und sehr gute Lage, sofern man mit dem Frankfurter Bahnhofsviertel nicht auf Kriegsfuß steht. Ruhig und gute Lobby. Zimmer für meinen Geschmack etwas klein, die 20 qm Mindestgröße für das Standardzimmer werden nur so eben erreicht, wenn man das (kleine) Bad mit reinrechnet. Technische Ausstattung sehr gut.

Posted by on 20 Jan 2020

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2 out of 5
Suite gebucht und im Wohnbereich stand anstelle Sofa ein Einzelbett. Defekte Lampen. Armaturen im Bad defekt.

Posted by on 9 Dec 2019

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About the Mercure Hotel Kaiserhof Frankfurt City Center

Location Kaiserstr. 62, Frankfurt, HE 60329

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. There are 8 meeting rooms available. A fitness centre, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Hotel Kaiserhof Frankfurt City Center. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Frankfurt hotel.

  • 1 building
  • 106 guestrooms or units
  • 7 levels
  • 300 sq. m of conference space
  • Built in 1980
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Frankfurt Central Station (tief) (0.4 km / 0.2 mi)
  • Metro station: Münchener Straß/ Frankfurt Central Tram Stop (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Hotel Kaiserhof Frankfurt City Center offers 106 forms of accommodation with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, toilets with an electronic bidet and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • Tablet
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Executive Lounge – On-site bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Hotel Kaiserhof Frankfurt City Center

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

  • One child stays free
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self-parking fee: EUR 21 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaiserhof Frankfurt City Center
  • Mercure Hotel Frankfurt City Center
  • Mercure Hotel Kaiserhof
  • Mercure Hotel Kaiserhof Frankfurt City Center
  • Mercure Kaiserhof
  • Mercure Kaiserhof Frankfurt City Center
  • Mercure Hotel Kaiserhof Frankfurt City Frankfurt
  • Mercure Hotel Kaiserhof Frankfurt City Center Hotel
  • Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
  • Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

You should know

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.