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"The staff was not very helpful and the externals to the property was not very well maintained " More

By a verified traveller on Thu 19 Mar 2020

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Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£54* Per night/room 19 Jul - 20 Jul

Hotel Description

The breakfast at NH Frankfurt Airport gets high marks from our customers. During your stay, you're just a quick walk from Lufthansa Flight Training Center. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. Built in 1993, this 4-star hotel has 158 rooms over 3 floors. All rooms offer free WiFi and deep-soaking baths.

  • Air-conditioned rooms with deep-soaking baths, sitting areas and flat-screen TVs
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front-desk safe and 4 meeting rooms
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the breakfast and the comfortable guestrooms
  • 10 minutes by car from The Squaire and 12 minutes from Deutsche Bank Park
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee

NH Frankfurt Airport ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NH Frankfurt Airport

Everyone (7) Couples (2) Business (2)
3 out of 5
The staff was not very helpful and the externals to the property was not very well maintained

Posted by on 19 Mar 2020

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Comment from Hotel Management

25 Mar 2020 by NH Frankfurt Airport

Dear Guest, thank you for your feedback. I am very sorry to hear not everything was to your satisfaction. Of course we will follow up with the team regarding this issue. Also we are currently renovating the hotel, soon our rooms and facilities will be renewed. Kind regards,

4 out of 5
Everything was great ! I was expecting the shuttle drop to the airport to be free of charge as it was on the inward trip to the hotel.

Posted by on 29 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by NH

Dear Guest, Thank you very much for your feedback. Indeed we charge only once 3 Euro. This is for coming and going back actually. We are in any case pleased that you enjoyed your stay end we hope to welcome you back soon. Your NH Frankfurt Airport Team

3 out of 5
We were very disappointed and made to feel quite uneasy as a pair of black females travelling together Hotel staff were constantly starring at us And felt most unwelcome The drivers of the hotel shuttle bus were lovely I won't stay here again

Posted by , from london on 10 Apr 2018

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5 out of 5

Convenient for airport, value for money

Pros: Convenient for airport, own regular/free shuttle, comfortable room, value for money
Cons: No idea
Location: No idea - just used for convenient position re airport.
I remember it was a good experience. Can't remember many details.

Posted by , from Geneva, CH on 31 Aug 2016

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5 out of 5
Preis/Leistung, tolles Frühstücksbuffet trotz Corona

Posted by on 10 Oct 2020

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Comment from Hotel Management

19 Oct 2020 by NH Frankfurt Airport

Guten Morgen, vielen Dank für Ihre tolle Bewertung. Mit freundlichen Grüßen

2 out of 5
Zimmer war nicht rauch frei

Posted by on 24 Jul 2020

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Comment from Hotel Management

24 Jul 2020 by NH Frankfurt Airport

Sehr geehrter Gast, das tut mir sehr leid, wir haben eigentlich nur Nichtraucher Zimmer. Ich entschuldige mich aufrichtig für dieses Vorkommnis. Mit freunldichen Grüßen,

4 out of 5
clean, close to the airport. Shuttle every 30min to T1 and T2

Posted by on 11 Mar 2020

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Comment from Hotel Management

25 Mar 2020 by NH Frankfurt Airport

Dear Guest, thank you for your kind feedback. I am glad to hear you enjoyed your stay with us. The shuttle stops at terminal 1 only, not terminal 2. Kind regards,

2 out of 5

Sehr enttäuschend für ein NH Hotel

Sehr abgenutzt, alt, roch eckelhaft nach Schweiß im Zimmer. total unpraktisch mit dem Rundgang.. man muss ja ewig laufen bis man ins Zimmer kommt. Außerdem furchtbar weit vom Flughafen... wir wollten eigentlich zu Fuss gehen, aber das ist unmöglich... dann lieber H’day Inn und co auf der anderen Seite..

Posted by , from Stuttgart on 6 Nov 2017

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5 out of 5

hübsches Hotel an zweckmässiger Lage

Pros: Zimmerausstattung mit Betten mit Einzelmatratzen, hübsche Einrichtung, genügend Platz, zweckmässiges Badzimmer, gute Isolation, nette Bedienung
Location: Ideal dank Flugplatznähe und Stadtnähe
Kulturelle Angebote und Atmosphäre in der Stadt. Flugzeuge spotten.

Posted by on 5 Oct 2017

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4 out of 5

close to the airport easy to reach

Pros: The hospitality of the waitress very wide range for the breakfast
Cons: nothing to add
Location: n/a
We made very good experience clean room and very nice waitress in the dining room. so we had a very relaxing diner

Posted by , from Bern Switzerland on 14 Aug 2017

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There are 4 meeting rooms available. An airport shuttle (available at scheduled times) is available for a fee. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly NH Frankfurt Airport. For a fee, parking is available. This 4-star Kelsterbach hotel is smoke free.

  • 1 building
  • 158 guestrooms or units
  • 3 levels
  • Built in 1993
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Frankfurt Airport (FRA) (2.8 km / 1.8 mi)
  • Train station: Frankfurt-Höchst Station (8.7 km / 5.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

NH Frankfurt Airport offers 158 forms of air-conditioned accommodation with minibars and espresso makers. This accommodation offers separate sitting areas. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. This Kelsterbach hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Sitting area
  • Deep-soaking bath
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Pillow options
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Nhube – This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 55 lbs Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Feel Safe at NH (NH Hotels) guidelines.

  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Feel Safe at NH (NH Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 13 and EUR 32 per person (approximately)
  • Airport shuttle fee: EUR 3 per person (roundtrip)
  • Self-parking fee: EUR 22 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frankfurt NH Airport
  • Hotel NH Frankfurt Airport
  • Nh Frankfurt Airport Hotel Kelsterbach
  • Nh Frankfurt Airport Kelsterbach
  • Nh Hotels Kelsterbach
  • NH Frankfurt Airport Hotel
  • NH Frankfurt Airport Kelsterbach
  • NH Frankfurt Airport Hotel Kelsterbach

You should know

  • NH Frankfurt Airport offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.