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4.2 out of 5

"Property is ok but the signings is not good and there’s no bedit in the bathroom " More

By a verified traveller on Sun 01 Sep 2019

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Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£89* Per night/room 12 Jun - 13 Jun

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Sheraton Frankfurt Airport Hotel & Conference Center's great location gets high marks from our customers. During your stay, you'll be connected to the airport and just a quick walk from The Squaire. Free WiFi in public areas, a free manager's reception and 2 restaurants are available. This 4-star hotel has 779 rooms over 9 floors. This property offers pet-friendly amenities, such as food and water bowls. All rooms offer free WiFi and deep-soaking baths.

  • Air-conditioned accommodations with deep-soaking baths, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Self-parking and extended parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests speak favourably about the clean guestrooms and the proximity to the airport
  • 10 minutes by car from Deutsche Bank Park and 10 minutes from Congress Center Messe Frankfurt
  • Local-area shuttle service available
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Sheraton Frankfurt Airport Hotel & Conference Center ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Frankfurt Airport Hotel & Conference Center

Everyone (8) Couples (2)
4 out of 5
Property is ok but the signings is not good and there’s no bedit in the bathroom

Posted by on 1 Sep 2019

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Comment from Hotel Management

1 Sep 2019 by Guest Relations Team

Thank you for staying with us. We appreciate your feedback.

5 out of 5

Posted by on 22 Jun 2019

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Comment from Hotel Management

24 Jun 2019 by Guest Relation Team

Thanks for staying with us. We appreciate your feedback.

1 out of 5

Posted by on 5 Jun 2019

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Comment from Hotel Management

6 Jun 2019 by Guest Relation

Good afternoon, first off I would like to thank you for choosing the Sheraton Frankfurt Airport Hotel for your stay. Whatever kind of incident has happened during your stay with us, does not represent our hotel and values. Please do not set this as a representation of our service. We are most apologetic about having caused an inconvenience for you during your stay. We pride ourselves in our customer service and do not take any kind of matter lightly at all. Please feel free to contact me, should you have any further questions, concerns or wishes. I am at your disposal. Kind regards,

5 out of 5
Lähellä lentokenttä

Posted by on 18 Dec 2021

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Comment from Hotel Management

2 Jan 2022 by Guest Relation

Dear Tuula, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

5 out of 5
Gutes sauberes Hotel direkt am Terminal. Netter Empfang und Service.

Posted by on 27 Feb 2020

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Comment from Hotel Management

29 Feb 2020 by Guest Relations

Guten Tag, vielen Dank, dass Sie das Sheraton Frankfurt Airport Hotel für Ihren Aufenthalt gewählt haben. Wir freuen uns sehr über Ihr positives Feedback und bedanken uns, dass Sie sich die Zeit genommen haben dieses mit uns zu teilen. Wir würden uns freuen Sie schon bald wieder bei uns im Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Guest Relation Team

4 out of 5

Posted by on 27 Dec 2019

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Comment from Hotel Management

28 Dec 2019 by Your Guest Relation Team

Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards

5 out of 5
Sehr zufrieden - sauber - bequem - ruhig sehr zu empfehlen !

Posted by on 18 Dec 2019

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Comment from Hotel Management

20 Dec 2019 by Team Guest Relation

Vielen Dank, dass wir Sie als Gast im Sheraton Frankfurt Airport Hotel begrüßen durften. Wir sind dankbar für Ihre Rückmeldung und freuen uns darauf Sie auch in Zukunft wilkommen zu heißen. Mit freundlichen Grüßen Team Guest Relation

3 out of 5

Posted by on 3 Dec 2019

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Comment from Hotel Management

3 Dec 2019 by Guest Relations

Good afternoon, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate that you took the time to share your honest feedback with us. It would be interesting for us to find out, what we can improve to make for a more memorable experience. We hope that with this incident, we did not lose you as a valued guest and you grant us the chance to convince you of our service by returning to the Sheraton Frankfurt Airport Hotel. Kind regards Your Guest Relation Team

5 out of 5

Posted by on 28 Sep 2019

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Comment from Hotel Management

28 Sep 2019 by Guest Relation

Good Afternoon, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

5 out of 5
Alle Mitarbeiter sind sehr zuvorkommend & freundlich!!!

Posted by on 7 Sep 2019

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Comment from Hotel Management

5 Oct 2019 by Guest Relations

Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

About the Sheraton Frankfurt Airport Hotel & Conference Center

Location Flughafen Terminal 1, Frankfurt, HE 60549

Property Features

Sheraton Frankfurt Airport Hotel & Conference Center offers its guests a sauna and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 13412 square feet (1246 square metres) and includes conference centres. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Sheraton Frankfurt Airport Hotel & Conference Center. Parking is available for a fee. This 4-star Frankfurt hotel is smoke free.

  • 1 building
  • 779 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 13412 sq ft of conference space
  • 1246 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Frankfurt (Main) -Gateway Gardens Station (2.2 km / 1.3 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sheraton Frankfurt Airport Hotel & Conference Center offers 779 accommodations with minibars and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

The Eatery Kitchen & Bar – On-site restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

A hosted evening meal is available for a surcharge daily.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Spa Services

  • Manicures and pedicures
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 6 and over, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 15 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 40 per pet, per stay
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 6 and over, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 15 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 6
  • Minimum age for proof of COVID-19 vaccination requirement: 18
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 15
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 32 per person (approximately)
  • Fee for in-room wired Internet: EUR 9 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: EUR 9 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 35 per day
  • Extended parking fee: EUR 210 per week
  • Pet fee: EUR 40 per pet, per stay
  • Rollaway bed fee: EUR 75.0 per night
  • Hosted evening meal: EUR 00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frankfurt Airport Hotel
  • Frankfurt Airport Hotel Sheraton
  • Frankfurt Airport Sheraton
  • Frankfurt Airport Sheraton Hotel
  • Hotel Frankfurt Airport Sheraton
  • Hotel Sheraton Frankfurt Airport
  • Sheraton Frankfurt Airport
  • Sheraton Frankfurt Airport Hotel
  • Sheraton Hotel Frankfurt Airport
  • Frankfurt Sheraton
  • Sheraton Frankfurt Airport Hotel And Conference Center
  • Sheraton Frankfurt Airport Hotel Frankfurt
  • Sheraton Frankfurt Hotel
  • Sheraton Frankfurt Airport Hotel & Conference Center Hotel
  • Sheraton Frankfurt Airport Hotel & Conference Center Frankfurt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 3-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.