Skip to main content
Beginning of main content
4.2 out of 5

"We were very lucky and upgraded to a suite. The breakfast was excellent and the views from the pool lovely. Very enjoyable stay. " More

By a verified traveller on Sun 13 May 2018

Enter dates to see availability

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Pestana Casino Park Hotel & Casino. During your stay, you'll be connected to the convention centre and just a quick walk from CR7 Museum. Enjoy features like free WiFi in public areas, plus 3 restaurants and a full-service spa. This 5-star hotel has 379 rooms over 6 floors. Balconies and satellite TV channels are available in all rooms.

  • Air-conditioned rooms with balconies, 24-hour room service and satellite TV
  • Free WiFi in some public areas
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body treatments or massages at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a health club and a sauna
  • Guests like the breakfast and restaurant
  • Within a 15-minute walk of CR7 Museum and Funchal Marina
  • Airport shuttle service available for a fee

Classic Double Room, View (Land View)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£71* Per night/room 1 Nov - 2 Nov

Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Double or Twin Room, Garden View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Single Bed Maximum Occupancy 4 Max

Double or Twin Side Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Pestana Casino Park Hotel & Casino ratings based on 115 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pestana Casino Park Hotel & Casino

Everyone (20) Couples (70) Business (1) Family (7) Other (5) Friends (9)
5 out of 5
Lovely hotel, great facilities, beautiful view from breakfast which you can enjoy outside near the pool. Big, comfortable beds with good Aircon in the rooms. Well situated to town. Staff are friendly. The road up from Funchal centre is on a hill but so is most of Madeira, walk through the park to make the walk easier and more scenic. Ideal for casino if you like visiting one. Regular buses run from the main road to quite a lot of places.

Posted by on 14 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

17 Oct 2019 by Fernando Carriço

Dear Guest, We appreciate your feedback regarding our hotel. Thank you for highlighting our facilities, views, location and staff service. I will share your comments with the team involved. It was a pleasure to have you as our guest and we will be delighted if you return. Best regards, Fernando Carriço Unit's Manager

2 out of 5
There is NO WAY this hotel should have a 5 star rating. No tea/coffee free water in rooms. Bed huge but do old and uncomfortable, towels like do old they are almost see through. Lifts totally outdated, you have to wait forever, prices at pool bar are 3 times the price of anywhere else & food as in the buffet poor quality and cold. Very bad for disabled people absolutely disgraceful the ramp to breakfast.

Posted by on 25 Sep 2019

Was this review helpful to you?
Comment from Hotel Management

30 Sep 2019 by Fernando Carriço

Dear Guest, Thank you for taking the time to share with us your comments and views. At Pestana Casino Park, we take our guests’ feedback seriously as this is the only way we can truly measure and continuously improve the service we provide to our guests. We are disappointed to hear you didn’t find our accommodations offerings excellent, and we apologize for being unable to impress you in this aspect. Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future. Kind regards, Fernando Carriço Unit Manager

4 out of 5
The pool and spa were great. The staff were really friendly and helpful. Tea and Coffee in the room would have been very welcome and a welcome drink on arrival with maybe a better explanation of facilities opening times. Some items and decoration very tired and i need of replacement/tlc e.g carpets in communal areas.

Posted by on 7 Jun 2019

Was this review helpful to you?
Comment from Hotel Management

7 Jun 2019 by Fernando Carriço

Dear Guest, We would like to thank you for taking the time to write your feedback regarding you stay at the Pestana Casino Park, upon which we have carefully read all your comments about our hotel and our services. Thank you for highlighting our staff for their exceptional service. I will share your comments with the team who will be glad to hear them. Please do make the time for another visit in the not too distant future and we are all glad you enjoyed your time with us. Best regards, Fernando Carriço Unit Manager

5 out of 5
We were very lucky and upgraded to a suite. The breakfast was excellent and the views from the pool lovely. Very enjoyable stay.

Posted by on 13 May 2018

Was this review helpful to you?
Comment from Hotel Management

13 May 2018 by Fernando Carriço

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Casino Park. We are delighted to hear you had a great time with us. We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit. Sincerely, Fernando Carriço Unit Manager

5 out of 5

Beautiful building in fantastic location

This was our fourth visit to the Casino Park and we were not disappointed. The building is an architectural work of art, the staff pleasant and helpful, the rooms are comfortable and well equipped (plenty of towels, robes, free Wifi etc). Breakfast is excellent and rooms well cleaned. Currently (October 2017) there is a major building project being undertaken nearby which can sometimes be noisy and does impact the view to the west.

Posted by , from London on 21 Oct 2017

Was this review helpful to you?
3 out of 5

Not a 5 star hotel

Not a great experience Staff not very accommodating No iron service, they asked me to iron myself The hotel is super tired, definitely not a 5 star. The standards look more like a 3 star hotel. Smell and cleanness was ok, but nothing exceptional

Posted by , from London on 16 Oct 2017

Was this review helpful to you?
5 out of 5

Excellent Experience

Pros: Location and facilities.
Cons: n/a
Location: Great location walking distance to city centre and many local restaurants within easy walking distance.
Excellent hotel very helpful staff and great location.

Posted by , from Bournemouth on 4 Sep 2017

Was this review helpful to you?
5 out of 5

Good location

Pros: Short walk to the town, plenty restaurants nearby and spacious.
Great breakfast on the terrace overlooking the cruise terminal with the sunrise.

Posted by on 18 Dec 2016

Was this review helpful to you?
5 out of 5

Excellent

Excellent ...................................................................

Posted by on 22 Nov 2015

Was this review helpful to you?
5 out of 5

excellant Hotel

ideal location for exploring and experiencing the Funchel area excellent customer service standards with staff that always go the extra mile, all the amenities you would expect of a 5 star hotel plus more, great food ,fantastic spa on top of absolutely stunning views, rooms are well appointed and very comfortable

Posted by on 29 Jun 2015

Was this review helpful to you?

About the Pestana Casino Park Hotel & Casino

Location Rua Imperatriz D. Amélia, Funchal, 9004-513

Property Features

Pestana Casino Park Hotel & Casino offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A casino, an outdoor pool, and an indoor pool are also featured at the luxury Pestana Casino Park Hotel & Casino. Parking is available for a fee. This 5-star Funchal hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Casino
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Funchal (FNC-Cristiano Ronaldo) (18.9 km / 11.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Casino Park Hotel & Casino offers 379 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and a bidet. Additionally, rooms include a hairdryer and free toiletries. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Satellite channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

Panoramico – This buffet restaurant serves breakfast, lunch and dinner.

Sunset – This brasserie serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor tennis court, a marina and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a spa tub and Turkish bath/hammam.

  • Spa tub in spa
  • Body treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Check-in for this property is based at a different location, Pestana Casino Park Rua Imperatriz D. Amelia, 9004-513, Funchal.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Property Registry Number – 3976

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 6.40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casino Park Pestana
  • Hotel Pestana Casino
  • Hotel Pestana Casino Park
  • Pestana Casino
  • Pestana Casino Park
  • Pestana Casino Park Funchal
  • Pestana Casino Park Hotel & Casino
  • Pestana Casino Park Hotel & Casino Funchal
  • Pestana Park Casino
  • Pestana Park Casino Hotel
  • Pestana Casino Park Hotel Casino Funchal
  • Pestana Casino Park Hotel Casino
  • Pestana Casino Park Casino Funchal
  • Pestana Casino Park Casino
  • Pestana Hotel Park
  • Pestana Casino Park Funchal
  • Pestana Casino Park Hotel & Casino Hotel
  • Pestana Casino Park Hotel & Casino Funchal
  • Pestana Casino Park Hotel & Casino Hotel Funchal

You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

url importing https://www.ebookers.com/Funchal-Hotels-Pestana-Casino-Park-Hotel-&-Casino.h14349-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.