24 Nov 2019 by Fernando Carriço
Dear Guest, It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Casino Park and to offering you “the time of your life” Kindest regards, Fernando Carriço Unit Manager
17 Oct 2019 by Fernando Carriço
Dear Guest, We appreciate your feedback regarding our hotel. Thank you for highlighting our facilities, views, location and staff service. I will share your comments with the team involved. It was a pleasure to have you as our guest and we will be delighted if you return. Best regards, Fernando Carriço Unit's Manager
30 Sep 2019 by Fernando Carriço
Dear Guest, Thank you for taking the time to share with us your comments and views. At Pestana Casino Park, we take our guests’ feedback seriously as this is the only way we can truly measure and continuously improve the service we provide to our guests. We are disappointed to hear you didn’t find our accommodations offerings excellent, and we apologize for being unable to impress you in this aspect. Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future. Kind regards, Fernando Carriço Unit Manager
7 Jun 2019 by Fernando Carriço
Dear Guest, We would like to thank you for taking the time to write your feedback regarding you stay at the Pestana Casino Park, upon which we have carefully read all your comments about our hotel and our services. Thank you for highlighting our staff for their exceptional service. I will share your comments with the team who will be glad to hear them. Please do make the time for another visit in the not too distant future and we are all glad you enjoyed your time with us. Best regards, Fernando Carriço Unit Manager
13 May 2018 by Fernando Carriço
Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Casino Park. We are delighted to hear you had a great time with us. We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit. Sincerely, Fernando Carriço Unit Manager
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
Pestana Casino Park Ocean and SPA Hotel offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A casino, an outdoor pool, and an indoor pool are also featured at the luxury Pestana Casino Park Ocean and SPA Hotel. Parking is available for a fee. This 5-star Funchal hotel is smoke free.
Available in some public areas: Free WiFi
Self parking (surcharge)
Pestana Casino Park Ocean and SPA Hotel offers 379 forms of accommodation with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. Additionally, rooms include a hairdryer and free toiletries. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Panoramico – This buffet restaurant serves breakfast, lunch and dinner.
Sunset – This brasserie serves lunch and dinner.
24-hour room service is available.
An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a spa tub and Turkish bath/hammam.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The check-in location differs from the property location. To check in, go to Pestana Casino Park Rua Imperatriz D. Amelia, 9004-513, Funchal. Front desk staff will greet guests on arrival.
The check-in location differs from the property location. To check in, guests will need to go to Pestana Casino Park Rua Imperatriz D. Amelia, 9004-513, Funchal.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.