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4.6 out of 5

"Lovely hotel with great facilities. Lots of different places to relax , three swimming pools all surrounded by lots of sun beds. Plenary of quiet plac ... " More

By a verified traveller on Fri 14 Feb 2020

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Standard Double or Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max
£185* Per night/room 3 Jul - 4 Jul

Double Room Single Use, Partial Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 1 Max

Junior Suite, Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Family Room, 1 Bedroom, Ocean View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Double or Twin Room, Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Double or Twin Room, Bay View (Funchal Bay)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Hotel Description

The clean rooms at The Cliff Bay get high marks from our customers. During your stay, you're just a quick walk from Complexo Balnear do Lido. Enjoy features like free self-parking, plus 3 restaurants and a full-service spa. This 5-star hotel has 202 rooms over 9 floors. Free WiFi and Smart TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, Smart TVs and DVD players
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Il Gallo dOro
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Indulge with reflexology, aromatherapy or manicures and pedicures at Spa at The Cliff Bay
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests have great things to say about the location and the clean guestrooms
  • 9 minutes by foot from Complexo Balnear do Lido and a 2-minute drive from CR7 Museum
  • Airport shuttle service available for a fee

The Cliff Bay ratings based on 28 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Cliff Bay

Everyone (7) Couples (15) Family (2)
5 out of 5
Lovely hotel with great facilities. Lots of different places to relax , three swimming pools all surrounded by lots of sun beds. Plenary of quiet places to read or chat . Staff very friendly and quick to anticipate your needs before you even ask. Well located to the town and local restaurants. On the down side very little choice of English TV channels , other than news . No full length mirror in the room .

Posted by on 14 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by The Cliff Bay Team

Dear Guest, Thank you very much for choosing the Cliff Bay Hotel for your stay in Madeira We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We have taken good note of the need of a full lenght mirror missing in your room . We look forward to having you back again! Yours faithfully,

5 out of 5

Superb hotel in great location

Pros: Right on the ocean front with lots of space for everyone even though the hotel was full. The rooms, staff, food and facilities are exceptional.
Cons: Nothing significant.
Location: Excellent location to the west of the port, with good views. There are plenty of activities, particularly the levada walks and jeep safaris.
Madeira is an all year holiday destination with a wide range of activities on offer. We only had a few days there this time, but we particularly enjoyed the levada walks (Lakes of Madeira tour) and several great restaurants (notably Cris' Place and Tokos). The scenery is dramatic, especially when coming down from the plateau. We would have done a lot more if we had been there longer. Cliff Bay is superb in every respect - the staff, the location, the quality of rooms and food. We will be returning next year.

Posted by , from Cambridge, UK on 4 Sep 2016

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5 out of 5

Great week. Loved it

We loved the hotel. Great location. Wonderful staff. Breakfast and buffets were excellent.

Posted by on 26 Feb 2016

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5 out of 5

a relaxing break

A beautiful part of the world.. the Cliff Bay had it all. Great food, scenery, warm February weather, warm friendly staff, and premises which seem to be maintained to a high standard. Fantastic guitarist in the bar. Gorgeous swimming pools and an abundance of chaise lounges. We really enjoyed our 5 days there, and want to return for a longer stay soon. One tiny quibble.. when we were in the deluxe outdoor breakfast area, the area you have to pay extra for unless you are in an upgraded room, in order to get some toast with our ordered eggs (delicious) we were told we had to go inside and make our own toast. The toasters supplied were very slow, and there was a queue... Very strange this one hiccup in what otherwise was a seamless luxury stay. Please change this one little minor issue, to make our next stay even better. It certainly won't stop us from returning, but just seemed a gap in what otherwise was top notch luxury service.

Posted by on 22 Feb 2016

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4 out of 5

Lovely hotel , few minor improvements could be made

Great hotel, lovely rooms, staff and facilities. Well located in the main hotel zone. One or two improvements could be made - the lifts are completely inadequate for the number of guests so are often left waiting or faced with a full lift. There are no plug sockets next to the bed making charging awkward. And the bed was two large singles pushed together - a real pet hate of mine. Otherwise excellent.

Posted by on 27 Jun 2015

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5 out of 5

Wonderful one week break

Excellent and relaxing. Il Gallo d'Oro restaurant provided two fantastic dinners for us; the cuisine was practically sublime (and although a Michelin starred restaurant, not as wildly expensive as some others in that category).. Staff always courteous, friendly and helpful. No complaints at all.

Posted by on 21 Mar 2013

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5 out of 5
This Hotel is just amazing and deserved really all the 5 stars! The view ist absolutely stunning from all the different Hotel parts. With a sea view or with the harbor / city view. Many places where you can relax and read a book or similar. Also the new part les suites is absolutely fantastic! We stayed for 8 nights in les suites and we regret nothing!! The restaurants and the food are really good and delicious - especially the avista. All of the hotel team members are super friendly and helpful. The infinity pool above is great and everything is super clean. We come back for sure and really recommend the Cliff Bay /Les Suites in normal times but also right know with all the restrictions so you have many choices also after 6/7 pm to do here at the hotel area. Thanks again it was a big pleasure!!

Posted by on 12 Apr 2021

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Comment from Hotel Management

16 May 2021 by The Cliff Bay Team

Dear Guest, Thank you for your review and comments. It was a great pleasure to welcome you to The Cliff Bay. We were pleased to hear that you had a pleasant stay at our hotel. We hope to see you again in Madeira. Regards,

5 out of 5
Loistava hotelli, mutta hieman kaukana keskustasta. Shuttle bus vuoroja olisi voinut olla enemmän

Posted by on 24 Nov 2019

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Comment from Hotel Management

27 Dec 2019 by The Cliff Bay Team

Dear Guest Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time. We hope to enjoy your company soon at a PortoBay hotel.

5 out of 5
Lage, Ausstattung, Qualität Essen, Freundlichkeit Personal

Posted by on 7 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by The Cliff Bay Team

Sehr geehrter Gast, wir möchten uns für Ihren Kommentar bedanken und hoffen, Sie schon bald wieder bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen,

5 out of 5

Sehr schön gelegenes Hotel.

Pros: Lage des Hotels mit wunderbarer Aussicht auf den Atlantik. Sehr saubere gepflegtes Zimmer und Bad! Super professioneller Service in allen Belangen.
Location: Sehr schön auf Felsen gelegenes Hotel an ruhiger und doch zentraler Lage. Viele Möglichkeiten für Ausflüge wie in der Nähe der Botanische Garten!
Wir wollten eine Woche erholsame Ferien in Madeira verbringen. Das haben wir auch erreicht im sehr schön gelegene ruhigen Hotel Cliff Bay mit wunderbarer Aussicht auf den Atlantik. Alle unsere Erwartungen wurden übertroffen. Sehr sauberes gepflegtes Hotel in jeder Hinsicht. Sehr saubere Zimmer. Professioneller sehr guter freundlicher Service an der Reception und sowie am Pool und im Restaurant "Rose Garden". Hoteleigener Transfer zweimal pro Tag in die Altstadt. Altstadt ist auch gut zu Fuss erreichbar. Viele Ausflugmöglichkeiten vorhanden. Gute Einkaufsmöglichkeiten. Viele Sehenswürdigkeiten in ganz Funchal. Kirchen, Museen, Botanischer Garten, Erreichbar mit Seilbahn und wunderschönen Aussicht über sehr schönen Altstadt. Botanischer Garten ist auch per Taxi oder Linienbus Erreichbar.

Posted by , from Aarau, Schweiz on 20 May 2018

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Property Features

The Cliff Bay offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. You'll find a business centre on site. Event space at this hotel measures 646 square feet (60 square metres) and includes conference rooms. An outdoor pool, a kids' pool, and a hot tub are also featured at the luxury The Cliff Bay. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 5-star Funchal hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • DVD player


Available in all rooms: Free WiFi


Free self parking


  • Airport: Funchal (FNC-Cristiano Ronaldo) (20.1 km / 12.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Cliff Bay offers 202 forms of air-conditioned accommodation with DVD players and minibars. Smart televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, bidets and complimentary toiletries. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include a safe and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate bath and shower
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Il Gallo dOro – This restaurant specialises in international cuisine and serves breakfast and dinner. 2-star Michelin rating.

The Rose Garden – This restaurant specialises in international cuisine and serves breakfast and dinner. Open daily.

The Blue Lagoon – This beach restaurant specialises in international cuisine and only serves lunch. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby

Spa Services

Spa at The Cliff Bay has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap
  • Massages


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Half Board rate plans do not include drinks.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Cots (infant beds) are available for EUR 40.0 per night.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Drinks are not included in rate plans that include meals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property Registry Number – 6699
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 33.50 per room (one-way)
  • Crib (infant bed) fee: EUR 40.0 per night
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Cliff
  • Cliff Bay
  • Cliff Bay Funchal
  • Cliff Bay Hotel
  • Cliff Bay Hotel Funchal
  • The Cliff Bay - Porto Bay Hotel Funchal
  • Cliff Bay Hotel Madeira
  • Cliff Bay Porto Funchal
  • The Cliff Bay (Porto Bay) Madeira/Funchal
  • The Cliff Bay Hotel
  • The Cliff Bay Funchal
  • The Cliff Bay Hotel Funchal

You should know

  • The Cliff Bay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.