4.6 out of 5

"Fantastic location, close to everything. Great rooms and facilities. Variety of food is good, staff friendly. Some of the service at weekends was less ... " More

By a verified traveller on Sat 12 May 2018

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Hotel Description

The sightseeing around Eastern And Oriental Hotel gets good marks from our customers. During your stay, you're just a quick walk from Camera Museum. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Built in 1885, this 5-star hotel has 232 rooms over 16 floors. TVs and premium bedding are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, TVs and premium bedding
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Treat yourself to Thai massages at the spa
  • Services include babysitting, tour or ticket assistance and a porter
  • On-site recreation includes a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Camera Museum and Pinang Peranakan Mansion
  • Airport shuttle service available for a fee

Suite, 1 King Bed (Georgetown)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Suite, 1 Double or 2 Single Beds

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Victory Annexe Studio Suite Twin

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 Double or 2 Single Beds

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Writers)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Victory Annexe Studio Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eastern And Oriental Hotel ratings based on 20 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Eastern And Oriental Hotel

Everyone (7) Couples (9) Business (1) Friends (1) Other (2)
5 out of 5

Posted by on 22 Apr 2019

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5 out of 5

Posted by on 9 Feb 2019

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5 out of 5

Top quality hotel

Fantastic location, close to everything. Great rooms and facilities. Variety of food is good, staff friendly. Some of the service at weekends was less than perfect with maybe not enough staff on?

Posted by , from brighton, uk on 12 May 2018

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Comment from Hotel Management

14 May 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. We are delighted to know that you have enjoyed your stay and it would be a pleasure to welcome you back. Kind regards, The Management

4 out of 5

Grand old dame of a hotel, great location.

This is a beautiful colonial era hotel, which evokes times past with class and elegance. All rooms are suites which means they are very spacious and comfortable. Daily breakfast was comprehensive and high quality. The hotel pools and gardens were well maintained and provided respite from the heat of the day. Staff were consistently helpful, but a little bit perfunctory in their duties. Overall, we felt this was a wonderful historic hotel which met our needs for a short stay in Penang.

Posted by , from London, UK on 26 Mar 2018

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Comment from Hotel Management

27 Mar 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. We are pleased to know that you have had a great stay and we look forward to the pleasure of welcoming you back. Kind regards, The Management

5 out of 5

Wonderful colonial hotel

Fantastic hotel close to Georgetown. Stay in the new wing for a more relaxed stay with an enjoyable happy hour

Posted by on 20 Apr 2017

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5 out of 5

Family wedding

Wonderful service, staff & amenities. Highly recommend a stay at this luxurious hotel. If staying in the annexe wing customers have access to free tea & coffee throughout the day. Canapés, alcohol,soft drinks, tea & coffee are also complimentary between 6-7pm each night. Will definitely return to explore Georgetown.

Posted by on 24 Feb 2016

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3 out of 5

Birthday Party

It's rather nice to stay in Hotels that are Grand Ladies or even slightly faded Grand Ladies. This is neither. Very aggressive and argumentative front office staff who completely ignored our reservation requests, despite making a reservation more that 5 months in advance. Breakfast was a nightmare and, even though the hotel was very full, parts of the dining room were not in service. Incredible. Frankly, although billed as a 5 star hotel, it is looking extremely tired and the staff need a great deal of customer focus training.

Posted by on 2 Oct 2015

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5 out of 5

Fabulous hotel

From the moment we checked in by the efficient friendly reception staff until the moment we checked out everything was 5 star We stayed in the older heritage wing and the suites were absolutely fabulous, the food in all restaurants and coffee shops was top notch and the ground floor swimming pool and the staff at the pool were great thank you

Posted by on 1 Oct 2015

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3 out of 5

Just ok - large tourist hotel

If you book the Victory Annex on arrival at the main door you are shunted to the car park or the alternative entrance. Our check in was poor with loads of milling tourists around reception many of whom were rude and pushing in front. When we finally got checked in our room was not ready but we were escorted to the lounge and served with coffee until room was ready. We were then escorted to room by lovely receptionist. Room was great with good view and huge plush bathroom. The cocktail hour in the lounge between 6-7pm was a bit on a bun fight with residents stocking up on as much food and alcohol as they could in the time - not particularly enjoyable unless you get a quiet seat in the terrace. Perhaps if the management made it a 2 hour slot it would be less busy and frantic. Pool area good. Breakfast is a huge busy buffet or a quieter continental style in the lounge. Free parking was good. Probably still best place to stay in Georgetown and handy for the sights and good local food.

Posted by on 3 Sep 2015

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3 out of 5

Lovely hotel with one major drawback

It's a stunning building in a convenient location and excellent facilities. We had a suite with a sea view which was awesome. Extra large bed very comfortable, staff at check in very helpful and polite, - in fact everything was superb BUT our one night stay was sadly spoiled by BROWN water running from the taps. When we complained about this the staff didn't seem concerned and just said let the taps run for ten minutes and then try again. We did this... Still brown water and now no hot water either... they sent up an 'engineer' at 10pm. We just wanted to take a bath and go to bed as we had an early start, but we waited for his arrival. When he saw the colour of the water he said this is normal - the whole hotel is like this and promptly left our room looking at us as if we were being ridiculous! I find it very difficult to believe that the water is ALWAYS brown in the entire hotel. After all if this is really the case how could anyone possibly consider staying here for the longer term?! This should be made clear at booking and the price should reflect the fact. We didn't get much daytimeuse of the room as it was a flying visit and we had a busy agenda. I will return to Penang soon, but unfortunately would like to be able to have a bath in CLEAN water, which according to the engineer is not possible, EVER! I rather think the staff were too lazy to deal with the situation. For the price of the room in a hotel classed as luxury - I do expect all the facilities to be functioning. Clean water is a basic. come on guys! Other than the filthy water and lack of interest from the staff in fixing the problem, it's a nice place. stay again? would love to but if the water is always like this - not possible. Disappointed to say the least.

Posted by on 26 Aug 2015

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About the Eastern And Oriental Hotel

Location 10 Lebuh Farquhar, George Town, Penang 10200

Renovations + Closures

The property will be renovating from 01 March 2019 until 31 December 2019 (completion date subject to change). The following areas are affected:

  • Business centre
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Selected guestrooms
  • Laundry facilities

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Eastern And Oriental Hotel offers its guests a full-service spa, 2 the outdoor swimming pools, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 7535 square feet (700 square metres) and includes conference rooms. A kid's pool, a terrace, and tour or ticket assistance are also featured at the luxury Eastern And Oriental Hotel. A round-trip airport shuttle (available on request) is available for a fee. Self parking is free. This 5-star George Town hotel is smoke free.

  • 232 guestrooms or units
  • 16 levels
  • 2 buildings
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Built in 1885
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Penang (PEN-Penang Intl.) (18.6 km / 11.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Eastern And Oriental Hotel offers 232 forms of air-conditioned accommodation with espresso makers and complimentary bottles of water. Beds feature premium bedding. Business-friendly amenities include complimentary newspapers and safes. Bathrooms include a bath and shower, complimentary slippers and a bidet. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Safe
  • Slippers
  • Bidet
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.

Eastern And Oriental Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages, sports massages and Thai massages.

The spa is open daily.

  • Hot stone massage
  • Number of treatment rooms 1
  • Thai massage
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 7:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Guests booked in the Victory Annex Studio Suite and Victory Annexe Corner Suite check in at the Victory Annex Wing reception. Guests booked in all other room categories check in at the Heritage Wing reception. For more details, please contact the property using the number provided on the booking confirmation email.

Airport shuttle service is offered on request from 7:00 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 150.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 3.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 302.10 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 150.0 per night
  • A facilities fee includes use of:

  • – Fitness facilities
    – Sauna
    – Spa
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eastern & Oriental Hotel
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown
  • Eastern And Oriental
  • Eastern And Oriental Hotel Hotel
  • Eastern And Oriental Hotel George Town
  • Eastern And Oriental Hotel Hotel George Town

You should know

  • Eastern And Oriental Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.