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4.7 out of 5

"Staff are friendly and very helpful . Cocktail hour in victory annex very limited for a five star hotel. Didn’t like them serving a beer out of a jug. ... " More

By a verified traveller on Sat 07 Mar 2020

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Hotel Description

The free breakfast at Eastern And Oriental Hotel gets high marks from our customers. During your stay, you're just a quick walk from Cheong Fatt Tze Mansion. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools. Built in 1885, this 5-star hotel has 232 rooms over 16 floors. Each room includes amenities such as free WiFi and a TV.

  • Air-conditioned rooms with 24-hour room service, TVs and premium bedding
  • Free buffet breakfast served daily
  • Free WiFi
  • Free covered valet parking and covered self-parking
  • Drinking and dining options include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Treat yourself to Thai massages at the spa
  • Services include babysitting, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the overall comfort, nice bathrooms and spaciousness
  • 11 minutes by foot from Penang City Hall and a 3-minute drive from Gleneagles Penang Medical Centre
  • Airport shuttle service available for a fee

Corner Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Straits Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite King NS

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite Twin

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Premier Suite Twin

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Writers Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eastern And Oriental Hotel ratings based on 6 verified reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Eastern And Oriental Hotel

Everyone (4) Couples (1) Family (1)
4 out of 5
Staff are friendly and very helpful . Cocktail hour in victory annex very limited for a five star hotel. Didn’t like them serving a beer out of a jug. Would have preferred to be given the bottle or can.

Posted by , from Penang on 7 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by The Management

Dear Valued Guest, Many thanks for choosing to stay with us. It was a pleasure having you as our guest and we look forward to be of service to you again soon. Kind regards, The Management

5 out of 5

Posted by on 22 Apr 2019

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5 out of 5

Posted by on 9 Feb 2019

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5 out of 5

Top quality hotel

Fantastic location, close to everything. Great rooms and facilities. Variety of food is good, staff friendly. Some of the service at weekends was less than perfect with maybe not enough staff on?

Posted by , from brighton, uk on 12 May 2018

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Comment from Hotel Management

14 May 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. We are delighted to know that you have enjoyed your stay and it would be a pleasure to welcome you back. Kind regards, The Management

4 out of 5

Grand old dame of a hotel, great location.

This is a beautiful colonial era hotel, which evokes times past with class and elegance. All rooms are suites which means they are very spacious and comfortable. Daily breakfast was comprehensive and high quality. The hotel pools and gardens were well maintained and provided respite from the heat of the day. Staff were consistently helpful, but a little bit perfunctory in their duties. Overall, we felt this was a wonderful historic hotel which met our needs for a short stay in Penang.

Posted by , from London, UK on 26 Mar 2018

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Comment from Hotel Management

27 Mar 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. We are pleased to know that you have had a great stay and we look forward to the pleasure of welcoming you back. Kind regards, The Management

5 out of 5
Tradition und Moderne perfekt umgesetzt. Grossartiges Hotel an guter Lage

Posted by , from Schweiz on 12 Apr 2018

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About the Eastern And Oriental Hotel

Location 10 Lebuh Farquhar, George Town, Penang 10200

Renovations + Closures

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Hot tub
  • Swimming pool

Property Features

Eastern And Oriental Hotel offers its guests a full-service spa, 2 the outdoor swimming pools, a fitness centre, and a kids' pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 7535 square feet (700 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and gift shops/news stands are also featured at the luxury Eastern And Oriental Hotel. An airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available. This 5-star George Town hotel is smoke free.

  • 232 guestrooms or units
  • 16 levels
  • 2 buildings
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Built in 1885
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Penang (PEN-Penang Intl.) (19.1 km / 11.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Eastern And Oriental Hotel offers 232 forms of air-conditioned accommodation with espresso makers and a safe. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers, slippers and bidets. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Safe
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.

Eastern And Oriental Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages, sports massages and Thai massages.

The spa is open daily.

  • Hot stone massage
  • Number of treatment rooms 1
  • Thai massage
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 7:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Guests booked in the Victory Annex Studio Suite and Victory Annexe Corner Suite check in at the Victory Annex Wing reception. Guests booked in all other room categories check in at the Heritage Wing reception.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 7:00 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 150.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Eastern And Oriental Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve on-site parking. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 302.10 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 150.0 per night
  • A facilities fee includes use of: sauna; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eastern & Oriental Hotel
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown
  • Eastern And Oriental
  • Eastern And Oriental Hotel Hotel
  • Eastern And Oriental Hotel George Town
  • Eastern And Oriental Hotel Hotel George Town

You should know

  • Eastern And Oriental Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.