"Nice hotel on what turns out to be the best beach in Penang. Beautifully kept hotel gardens and pools. Attentive and friendly staff. The only criti ... " More

By a verified traveller on Tue 14 Feb 2017

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Hotel Description

Our customers tell us that they enjoy the restaurant at Golden Sands Resort by Shangri-La, Penang. During your stay, you're just a quick walk from Ferringgi Beach. Features include free WiFi in public areas, free self-parking and a free area shuttle. Built in 1980, this 4-star resort has 387 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and DVD players
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a beach bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park with a waterslide or swim in the outdoor pool
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a health club
  • Guests speak favourably about the proximity to shopping and the local sightseeing
  • Steps from Ferringgi Beach and 6 minutes by car from Penang Butterfly Farm
  • Free local-area and shopping centre shuttle service

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£64* Per night/room 15 Oct - 16 Oct

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Sea View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Sands Resort by Shangri-La, Penang ratings based on 11 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Golden Sands Resort by Shangri-La, Penang

Everyone (3) Couples (3) Family (5)
5 out of 5
Supreme staff. Attention to every detail. Warm, smiling, friendly and utterly professional. Highly visible duty managers and GM.

Posted by on 3 Jan 2019

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Comment from Hotel Management

4 Jan 2019 by GSH

Dear Guest, Thank you so much for choosing Golden Sands Resort by Shangri-La. It is most delightful to know that your stay with us was happy and comfortable and we were able to meet all your expectations. In addition, we are glad to hear that you were satisfied with our team's performance. From the first day we all trained to provide an authentic and personal service to our guests. We are happy to learn that you were impressed with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you. Best regards, Suleiman TAR Director of Communications

4 out of 5

Nice hotel on beach

Nice hotel on what turns out to be the best beach in Penang. Beautifully kept hotel gardens and pools. Attentive and friendly staff. The only criticism was that the room decor was a little tired and in need of refurbishment. Otherwise would have warranted 5/5.

Posted by , from Peterborough UK on 14 Feb 2017

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Comment from Hotel Management

17 Feb 2017 by GSH

Dear Jeff & Minh, Thank you taking the time to provide us with a gift of feedback. I profusely and sincerely apologize for the areas which we did not meet your expectations. We are in the process of upgrading the rooms and we hope that you would accord us another opportunity to prove our services to you again in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

4 out of 5

Best beach side location out of all the hotels.

Location: Night market, Mc Donald's, and Convenience store at the garage are all a minutes walk, as is the bus into George Town..Forget the taxis, use Uber.
Funcional hotel that is perfectly situated, room was a little dated and well worn but perfectly adequate. Breakfast was good and the grounds and pools were excellent as were the staff.

Posted by , from UK on 1 Nov 2016

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Comment from Hotel Management

4 Nov 2016 by GSH

Dear Noel, Thank you for taking the time to give us your feedback on your recent stay at Golden Sands Resort by Shangri-La. We are delighted to read your "Best beach side location out of all the hotels" review, we much appreciated. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications

4 out of 5

Perfect Hotel

Amazing hotel with perfect beach. Drinks touch pricey and prices don't include tax. definitely will come again. Rooms spacious but try to get sea view if possible

Posted by on 6 Apr 2015

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2 out of 5

Room gloomy was sold as hill view but it wa really car park view

Room decor grim brown and beige facing car park bath tub stained

Posted by on 6 Apr 2015

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4 out of 5

Great Resort

Great resort with good spacious grounds, great pools and a lovely atmosphere. Staff are great and we note the good service has got even better this year. The hotel is well up Battu Ferringi beach and a fair way to Gearge Town but it not a problem getting down there. Eating places locally are mixed. You are highly unlikely to find the best restaurants the locals would use unless you know the right person. There is a mix of others along the front and a cheap and slightly average food court just along from the hotel which is popular. We love this resort but again this year the bar food service let it down severely. We were both actually sick later on after eating the food and it used to be so good.

Posted by on 16 Feb 2015

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5 out of 5

great hotel - fantastic staff - excellent food - wonderful for kids

Great Hotel. Such a chuld friendly hotel. 3 lifeguardss on duty at poolside all the time. Staff are very friendly, helpful, knowledgable and there are enough of them. Very clean rooms. Wide and tasty selection at all buffet meals. Will be returning here for many years.

Posted by on 3 Jun 2014

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5 out of 5

short break

Overall everything was good, maybe the only criticism was we could hear the lift clanking from our room no 763. Our friends stayed in room 751 and they could hear the mosque early morning. Breakfast was busy a bit chaotic at times but the food was replenished, no bacon!!! Overall a nice hotel exactly what you would expect from shangri-la. I would stay there again.

Posted by on 10 Apr 2014

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2 out of 5

Strandhotel in guter Lage

Schönes Strandhotel, zentrale Lage, Nachtmarkt beginnt praktisch vor der Tür, netter Shuttleservice nach Georgetown, freundliches Personal,stets darum bemüht auch kleinere Pannen schnell zu beheben, üppiges Frühstücksbuffet, für jeden Geschmack etwas dabei. Strand sauber, Wasser im Meer zur Regenzeit eher schlecht,trüb,stinkend und voller Quallen, Vorsicht teils auch sehr giftige Exemplare darunter! Warnschilder und Bademeister sind am Strand überall vorhanden, Baden war jetzt aktuell nur im Hotelpool möglich! Internationales Publikum, viele Briten, Deutsche,asiatische Geschäftsleute, malaiische Familien, Familien aus Saudi-Arabien,eher ältere Reisende. Würde das Hotel wieder buchen, allerdings dann eher zu einer trockenerer Jahreszeit mit günstigerer Meeresströmung.

Posted by on 25 Nov 2015

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3 out of 5

5 Sterne mit Einschränkungen

Pool war zu klein, Fenster zur Straßenseite nicht dicht und lärmdämmend, so dass es sehr laut war, auch in der Nacht. Zimmerservice sehr gut, Frühstücksbuffet nicht besonders, sehr voll und laut und lange Wartezeiten(außer, wenn Siggi's Bar das Frühstücksbuffet 1 x die Woche anbietet). Animationsprogramm verbesserungswürdig,.

Posted by on 1 Feb 2014

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About the Golden Sands Resort by Shangri-La, Penang

Location Batu Feringgi Beach, George Town, Penang 11100

Property Features

As a guest of Golden Sands Resort by Shangri-La, Penang, you'll find a golf course, a complimentary water park, and 2 the outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An outdoor pool, a kid's pool, and a health club are also featured at the family-friendly Golden Sands Resort by Shangri-La, Penang. You'll have access to the outdoor pool and health club at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4-star George Town resort.

  • 387 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1980
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools -2
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Penang (PEN-Penang Intl.) (30.6 km / 19 mi)
  • Property shuttles: Free area shuttle and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Golden Sands Resort by Shangri-La, Penang offers 387 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and minibars. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and a bidet. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 9:00 AM to 1:00 PM.

Golden Sands Resort by Shangri-La, Penang has 3 restaurants on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy the facilities at the water park with waterslides. 2 the outdoor swimming pools are on site along with an outdoor pool. In addition to a kid's pool, other recreational amenities include outdoor tennis courts, a health club and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Playground on site
  • Miniature golf on site
  • Golf lessons on site
  • Boat tours nearby
  • Tennis lessons on site
  • Hiking/biking trails nearby
  • Beach volleyball on site

Spa Services

  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 3 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Rollaway bed fee: MYR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Golden Sands Resort Shangri-La
  • Golden Sands Resort Shangri-La Penang George Town
  • Golden Sands Shangri-La
  • Golden Sands Shangri-La Penang George Town
  • Golden Sands Batu Ferringhi
  • Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
  • Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
  • Golden Sands Resort by Shangri La
  • Golden Sands Resort by Shangri-La, Penang Resort
  • Golden Sands Resort by Shangri-La, Penang George Town
  • Golden Sands Resort by Shangri-La, Penang Resort George Town

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.