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Hotel Description

The sightseeing around Hotel Jen Penang by Shangri-La gets good marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from KOMTAR. Free WiFi in public areas, free self-parking and a free beach shuttle are available. Built in 1986, this 4-star hotel has 443 rooms over 17 floors. Each room includes amenities such as free WiFi and an LED TV.

  • Air-conditioned rooms with 24-hour room service, LED TVs and pillow menu
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine while dining at Cafe Jen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Steps from KOMTAR and 3 minutes on foot from 1st Avenue Mall
  • Free beach shuttle service

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£44* Per night/room 4 Oct - 5 Oct

Deluxe Room, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend out of null reviews

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About the Hotel Jen Penang by Shangri-La

Location Magazine Road, George Town, Penang 10300

Property Features

Hotel Jen Penang by Shangri-La offers its guests an outdoor pool, a kid's pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Spa services, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Jen Penang by Shangri-La. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Penang (PEN-Penang Intl.) (17.2 km / 10.7 mi)
  • Property shuttles: Free beach shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Jen Penang by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Lobby Lounge – This café specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Hotel Jen Penang by Shangri-La

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 3 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 45 for adults and MYR 23 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders
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You should know

  • Hotel Jen Penang by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.