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4.0 out of 5

"Check in staff was not very friendly or helpful - clearly he had a problem with us asking for an extra key card. The room's shower area was raised so ... " More

By a verified traveller on Thu 03 Jan 2019

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NEO Room Double

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£39* Per night/room 4 Aug - 5 Aug

ORION Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

SPACE Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

NEO Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

SPACE Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the shopping around Hotel NEO+ Penang by ASTON. During your stay, you're just a quick walk from KOMTAR. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.

  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, laundry facilities and a lift
  • On-site recreation includes a gym
  • Guests speak favourably about the proximity to public transport and the pool
  • Steps from Hin Bus Depot Art Centre and KOMTAR

Hotel NEO+ Penang by ASTON ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel NEO+ Penang by ASTON

Everyone (3) Couples (1)
3 out of 5
Check in staff was not very friendly or helpful - clearly he had a problem with us asking for an extra key card. The room's shower area was raised so that water was not flowing away easily enough and could overflow into the main bathroom. There was no hot water in the wash basin (the only hot water was from the shower) - which means having to boil the kettle to shave. As it was a mixer tap and the tap was permanently fixed at the middle, we were not sure if the lukewarm water from the tap was drinkable. There was no information in the room about tap water. The pool was small and dominated by kids but given it was the holiday season, that was understandable. Very good location - nice places to eat everywhere nearby (so no need to add breakfast to the room).

Posted by on 3 Jan 2019

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5 out of 5

Centrally located and excellent value for money

The hotel is very well located and the breakfast was of very good quality. Western visitors should of course note that the flavours are tended for the local palate. There are many local guests, after all. The room is spacious and in generally good condition. The cleaners work hard. For the price, this is an excellent hotel. Hotels of comparable standard would cost much more. The main gripe we have is the inconsiderate guests - who let their kids run riot and who smoke in the non-smoking rooms. If only the hotel can and would take firm action against these customers, our stay would have been perfect.

Posted by , from london on 4 Jan 2017

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Comment from Hotel Management

9 Jan 2017 by Melvin

Dear jason, Thank for staying with us and your feedback is noted. We are looking forward to see you again. Regards, Melvin Ooi General Manager

4 out of 5
Wir haben gleich beim Check-in ein kostenloses Upgrade erhalten. Das Frühstück war in Ordnung. Das Fitness allerdings kann man nicht so bezeichnen, ein riesiger Raum mit einem Gerät und zwei Laufbänder. Ansonsten war die Lage sehr gut.

Posted by on 29 Nov 2019

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4 out of 5

Posted by on 22 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by Anthony Wee, General Manager

Dear Mr/Ms, Greetings from Hotel Neo+ Penang! Thank you for choosing Hotel Neo+ Penang as your preferred accommodation during you’re recent visit It was a pleasure to have been of service to you and we greatly appreciate all your compliments. We have shared your kind words to our team and they were happy to note you had a wonderful stay. Once again, thank you very much for your review and recommendation. We look forward to welcoming you back soon ! Regards, Anthony Wee General Manager

About the Hotel NEO+ Penang by ASTON

Location 68 Jalan Gurdwara, George Town, Penang 10300

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Hotel NEO+ Penang by ASTON offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Hotel NEO+ Penang by ASTON also features concierge services, laundry facilities, and room service (during limited hours). Free self parking is available. This 3.5-star George Town hotel is smoke free.

  • 196 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel NEO+ Penang by ASTON offers 196 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Lemongrass – On-site restaurant.

Art and Soul Cafe – On-site café.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 90.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and temperature checks are available to guests.

  • Property is cleaned with disinfectant
  • One child stays free
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Temperature checks are available to guests
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 31.80 for adults and MYR 16 for children (approximately)
  • Rollaway bed fee: MYR 90.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel NEO Penang George Town
  • NEO Penang
  • Hotel NEO+ Penang George Town
  • NEO Penang George Town
  • Hotel NEO+ Penang
  • Neo Penang By Aston
  • Hotel NEO+ Penang by ASTON Hotel
  • Hotel NEO+ Penang by ASTON George Town
  • Hotel NEO+ Penang by ASTON Hotel George Town
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.