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4.3 out of 5

"Apartment we checked into was filthy. Reported to housekeeping and they checked and sent in a cleaning team. makes one wonder about the supervision of ... " More

By a verified traveller on Thu 27 Sep 2018

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at JEN Penang Georgetown by Shangri-La. During your stay, you'll be connected to a shopping centre and just a quick walk from KOMTAR. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 1986, this 4-star hotel has 443 rooms over 17 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and pillow menu
  • Free WiFi and wired Internet
  • Free covered self-parking
  • Enjoy local and international cuisine while dining at Cafe Jen
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests speak favourably about the proximity to public transport and the family-friendly amenities
  • Steps from KOMTAR and 3 minutes on foot from 1st Avenue Mall
  • Airport shuttle service available for a fee

Family Room, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds (Club)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

JEN Penang Georgetown by Shangri-La ratings based on 4 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JEN Penang Georgetown by Shangri-La

Everyone (4)
3 out of 5
Apartment we checked into was filthy. Reported to housekeeping and they checked and sent in a cleaning team. makes one wonder about the supervision of cleaners! Quite a noisy place, with the windows not keeping out road noise, and the plastic floors make it sound like there are elephants above you. Handy location for the bus station. The hotel shuttle to Batu is very handy

Posted by , from Scotland on 27 Sep 2018

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Comment from Hotel Management

22 Oct 2018 by Nadia

Dear Anne, Thank you for the review. We are sorry to hear the multiple lapses that you have experienced during the stay. Kindly rest assured that we will be sharing this matter to the related department for improvement. On the other note, we are glad to know you have enjoyed the hotel location and shuttle services provided by the hotel to the Batu Feringghi. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

5 out of 5

A good nice hotel in the heart of the city

Pros: A very nice, clean, well furnished hotel with a great location.
Had a great experience. A very nice place to visit and spend some quality time with friends and family.

Posted by on 8 May 2018

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Comment from Hotel Management

14 May 2018 by Nadia

Dear Rahul, Thank you for sharing your stay experience with us. We're pleased with your wonderful comment and certainly looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager

4 out of 5

Lovely Hotel Fabulous Staff

Very nice Hotel close to The Unesco Site. Recommend upgrade to Club Lounge for approx £12/ night. The staff here were excellent. The price included excellent breakfast, cold snacks during the day,with beer and wine with food between 1700 and 1900.

Posted by , from UK on 23 Oct 2017

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Comment from Hotel Management

25 Oct 2017 by Nadia

Dear John, Thank you for sharing your lovely review with us. We are simply delighted to know that you had a great time with our friendly staff and club lounge benefits with you can enjoy many perks and the description is so well appreciated. We are indeed strategically located in the heart of Georgetown which our guest can explore the city, UNESCO Heritage site, street arts and much more. We're looking forward to welcoming you again for yet another great stay. Best regards, Ody Odayappan General Manager

5 out of 5

Posted by on 25 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by nadia

Dear Guest, Thank you for giving us a full score rating. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

About the JEN Penang Georgetown by Shangri-La

Location Magazine Road, George Town, Penang 10300

Renovations + Closures

The following facilities or services will be unavailable from July 27 2020 to December 30 2020 (dates subject to change):

  • Bar/Lounge(s)

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:

  • Bar/lounge

The following facilities are closed on Friday and Saturday:

  • Bar/lounge

Property Features

JEN Penang Georgetown by Shangri-La offers its guests an outdoor pool, a kids' pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Penang (PEN-Penang Intl.) (17.6 km / 10.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

JEN Penang Georgetown by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.

Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Lobby Lounge – This café specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 33 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders
  • Hotel Traders Penang
  • Penang Hotel Traders
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town

You should know

  • JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.