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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£67* Per night/room 23 Aug - 24 Aug

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the pool at Shangri-La Golden Sands, Penang. During your stay, you're just a quick walk from Ferringgi Beach. You'll find features such as free WiFi in public areas, free self-parking and a free area shuttle.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a beach bar and a poolside bar
  • Continental breakfast served daily for a fee
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, a free kids' club and a lifeguard on site
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Guests speak favourably about the family-friendly amenities and the location
  • Just a 3-minute walk from Ferringgi Beach and a 5-minute drive from Tropical Spice Garden
  • Free local-area and shopping centre shuttle service

Shangri-La Golden Sands, Penang ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Shangri-La Golden Sands, Penang

Everyone (3)
5 out of 5
Supreme staff. Attention to every detail. Warm, smiling, friendly and utterly professional. Highly visible duty managers and GM.

Posted by on 3 Jan 2019

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Comment from Hotel Management

4 Jan 2019 by GSH

Dear Guest, Thank you so much for choosing Golden Sands Resort by Shangri-La. It is most delightful to know that your stay with us was happy and comfortable and we were able to meet all your expectations. In addition, we are glad to hear that you were satisfied with our team's performance. From the first day we all trained to provide an authentic and personal service to our guests. We are happy to learn that you were impressed with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you. Best regards, Suleiman TAR Director of Communications

4 out of 5

Nice hotel on beach

Nice hotel on what turns out to be the best beach in Penang. Beautifully kept hotel gardens and pools. Attentive and friendly staff. The only criticism was that the room decor was a little tired and in need of refurbishment. Otherwise would have warranted 5/5.

Posted by , from Peterborough UK on 14 Feb 2017

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Comment from Hotel Management

17 Feb 2017 by GSH

Dear Jeff & Minh, Thank you taking the time to provide us with a gift of feedback. I profusely and sincerely apologize for the areas which we did not meet your expectations. We are in the process of upgrading the rooms and we hope that you would accord us another opportunity to prove our services to you again in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

4 out of 5

Best beach side location out of all the hotels.

Location: Night market, Mc Donald's, and Convenience store at the garage are all a minutes walk, as is the bus into George Town..Forget the taxis, use Uber.
Funcional hotel that is perfectly situated, room was a little dated and well worn but perfectly adequate. Breakfast was good and the grounds and pools were excellent as were the staff.

Posted by , from UK on 1 Nov 2016

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Comment from Hotel Management

4 Nov 2016 by GSH

Dear Noel, Thank you for taking the time to give us your feedback on your recent stay at Golden Sands Resort by Shangri-La. We are delighted to read your "Best beach side location out of all the hotels" review, we much appreciated. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications

About the Shangri-La Golden Sands, Penang

Location Jalan Batu Feringgi, George Town, Penang 11100

Property Features

As a guest of Shangri-La Golden Sands, Penang, you'll find a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A bar/lounge, A beach bar, and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. There are 5 meeting rooms available. A kids' pool, a health club, and a library are also featured at the family-friendly Shangri-La Golden Sands, Penang. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 4-star George Town resort.

  • 387 guestrooms or units
  • 7 levels
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Free area shuttle and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Shangri-La Golden Sands, Penang offers 387 accommodations, which are accessible via exterior corridors and feature minibars and a safe. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include a shower, dressing gowns, slippers and bidets. This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 9:00 AM to 1:00 PM.

Shangri-La Golden Sands, Penang has a restaurant on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy the facilities at the water park with waterslides. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Playground on site
  • Miniature golf on site
  • Golf lessons on site
  • Boat tours nearby
  • Tennis lessons on site
  • Beach volleyball on site

Spa Services

  • Massages on beach

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Golden Sands, Penang

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 64 per person (approximately)
  • Rollaway bed fee: MYR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Golden Sands Resort Shangri-La
  • Golden Sands Resort Shangri-La Penang George Town
  • Golden Sands Shangri-La
  • Golden Sands Shangri-La Penang George Town
  • Golden Sands Batu Ferringhi
  • Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
  • Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
  • Golden Sands Resort by Shangri La
  • Shangri Golden Sands, Penang
  • Shangri La Golden Sands Penang
  • Shangri-La Golden Sands, Penang Resort
  • Golden Sands Resort by Shangri La Penang
  • Shangri-La Golden Sands, Penang George Town
  • Shangri-La Golden Sands, Penang Resort George Town

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.