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4.5 out of 5

"I am not sure why but our stay pre covid felt a lot better than post covid. The English breakfast counter food was cold, not just one item but all ite ... " More

By a verified traveller on Sat 18 Jun 2022

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Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£113* Per night/room 3 Aug - 4 Aug

Garden Deluxe Sea View Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Rasa Superior Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Rasa Junior Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Garden Superior Family Seaview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Executive Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Shangri-La Rasa Sayang, Penang's good location gets good marks from our customers. During your stay, you're just a quick walk from Ferringgi Beach. Features include free WiFi in public areas, free self-parking and a free area shuttle.

  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy international cuisine at Spice Market Cafe, one of the property's 3 restaurants and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Indulge with facials, manicures and pedicures or aromatherapy at CHI, The Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a gym
  • Guests speak favourably about the helpful staff and the breakfast
  • Steps from Ferringgi Beach and 7 minutes by car from Tropical Spice Garden
  • Free local-area and shopping centre shuttle service

Shangri-La Rasa Sayang, Penang ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Rasa Sayang, Penang

Everyone (6) Couples (2)
3 out of 5
I am not sure why but our stay pre covid felt a lot better than post covid. The English breakfast counter food was cold, not just one item but all items I chose.

Posted by on 18 Jun 2022

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Comment from Hotel Management

20 Jun 2022 by SL Penang

Thank you for your feedback. We have cascaded your comment to our team for our continuous improvement to ensure we maintain our service and facilities as before the pandemic. We hope to have another opportunity to welcome you back soon.

5 out of 5
An excellent resort hotel, the Rasa wing provides a wealth of extras to enhance your stay. Staff exceptional- hotel a bit dated now but sure upgrade is not far off evidence of work happening elsewhere in resort. Best bit about Batu Ferringhi the resort area, George Town is much better place to stay if looking for culture and excellent street food - this hotel provides a shuttle to get the best of both worlds.

Posted by on 22 Nov 2019

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Comment from Hotel Management

22 Nov 2019 by SLPenang

Dear Guest, Thank you for sharing your review. We are pleased to hear that you had a pleasant stay with us. We hope to welcome you back to our resort soon! Best regards, Suleiman TAR Director of Communications

5 out of 5
A fabulous hotel and really enjoyed our stay. Fabulous breakfasts, friendly and attentive staff, with always a warm welcome. Would return in a heartbeat.

Posted by , from Cardiff on 23 Aug 2018

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Comment from Hotel Management

28 Sep 2018 by SLPenang

Dear Gill, Thank you for your review. We can't wait to welcome you back! Best regards, Suleiman TAR Director of Communications

5 out of 5

Super relaxing Hotel on the beach

Pros: Large grass areas with Palm Tree shade, not crowded, with ever attentive staff
Cons: Its great how it is
Location: Plenty of shops restaurants locally. Just a short ride to Georgetown. Excellent
The Rasa wing is excellent. We were looking for a relaxing few days and the Hotel didn't disappoint

Posted by , from UK on 17 Mar 2018

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Comment from Hotel Management

19 Mar 2018 by SLPenang

Dear David M, Thank you for sharing your experience with us. We are happy that you had a wonderful stay at Rasa Sayang. Looking forward to welcoming you back. Best regards, Suleiman TAR Director of Communications

5 out of 5
Wonderful hotel, Fresh food and good selection at breakfast, Staff very friendly and helpful especially in spice market cafe and fip lounge!

Posted by , from ireland on 28 Feb 2017

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Comment from Hotel Management

2 Mar 2017 by SLPenang

Dear Niamh, Thank you for your feedback. We are pleased to hear that you had a wonderful vacation at Rasa Sayang. Looking forward to seeing you again on your next holiday! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

4 out of 5
Laadukas ja hyvätasoinen hotelli, jossa on iso piha-/puutarha-alue. Hotelli rajautuu rantaan, mutta lähes kaikki hotellivieraat viihtyivät paremmin uima-allasalueella tai viheralueella. Aamupalavalikoima oli monipuolinen. Rannassa on pieni drinkkibaari. Ympäristössä on runsaasti paikallisia katuruokapaikkoja, mutta ei tasokkaita ravintoloita.

Posted by on 2 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by SLPenang

Dear Leena, Thank you for your review. We are happy to hear that you had a satisfying stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

5 out of 5

Schönes hotel gut gelegen

Es war sehr entspannend, und alles sehr relaxt. Sehr guter service und höffliche leute. Gerne wieder.

Posted by , from Schweiz Kanton SZ on 30 Mar 2017

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Comment from Hotel Management

3 Apr 2017 by SLPenang

Dear Daniel und Rena, Thank you for your comments. We are happy to hear about your fantastic stay. Do come back again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

4 out of 5

Schöne Anlage - sehr freundliches Personal

Die Anlage ist wirklich sehr schön, großer weitläufiger Garten mit Liegen und Platz für aĺle. Sehr motiviertes uns höfliches Personal. Das Frühstücksbuffet war im Grundgerüst immer gleich aber die an den Stationen angebotenen Speisen wechselten jeden Tag, so gab es nie das Gleiche. Wirklich empfehlenswert.

Posted by , from Merseburg on 5 Mar 2017

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Comment from Hotel Management

7 Mar 2017 by SLPenang

Dear Stefan, Thank you for sharing your recent stay experience with us. We are pleased to know that you had a wonderful stay with us. Looking forward to welcoming you back soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

About the Shangri-La Rasa Sayang, Penang

Location Jalan Batu Feringgi, George Town, Penang 11100

Renovations + Closures

The following facilities or services will be unavailable from January 1 2022 to June 1 2022 (dates subject to change):

  • One of the swimming pools
  • Dining venue(s)

Property Features

As a guest of Shangri-La Rasa Sayang, Penang, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A kids' pool, a hot tub, and a fitness centre are also featured at the luxury Shangri-La Rasa Sayang, Penang. An area shuttle within 15.00 km and A shopping centre shuttle are free. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town resort.

  • 304 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1973
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Offsite parking discounted rates available

Transport

  • Property shuttles: Free area shuttle within 15.00 km and shopping centre shuttle; airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Shangri-La Rasa Sayang, Penang offers 304 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Spice Market Cafe – This restaurant specialises in international cuisine and serves breakfast and dinner.

Pinang Restaurant & Bar – This beachfront restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Feringgi Grill – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Ecotours nearby
  • Golf lessons on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

CHI, The Spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests age 16 and older booked in Rasa Wing guestrooms have access to the Rasa Wing pool.

The Rasa Wing pool is closed until further notice.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 89 per person (approximately)
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rasa Sayang
  • Rasa Sayang Resort
  • Shangri-La's Rasa Sayang
  • Shangri-La's Rasa Sayang Resort
  • Shangri-La's Rasa Sayang Resort Penang George Town
  • Rasa Sayang Penang
  • Shangri Las Rasa Sayang Hotel
  • Shangri Las Rasa Sayang Resort
  • Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
  • Shangri-La`s Rasa Sayang Resort And Spa
  • Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
  • Shangri-La's Rasa Sayang Penang George Town
  • Shangri-La’s Rasa Sayang Penang
  • Shangri-La’s Rasa Sayang
  • Shangri La Rasa Sayang Penang
  • Shangri La Rasa Sayang, Penang
  • Shangri-La Rasa Sayang, Penang Resort
  • Shangri-La Rasa Sayang, Penang George Town
  • Shangri La's Rasa Sayang Resort Spa Penang
  • Shangri-La Rasa Sayang, Penang Resort George Town

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.