20 Jun 2022 by SL Penang
Thank you for your feedback. We have cascaded your comment to our team for our continuous improvement to ensure we maintain our service and facilities as before the pandemic. We hope to have another opportunity to welcome you back soon.
22 Nov 2019 by SLPenang
Dear Guest, Thank you for sharing your review. We are pleased to hear that you had a pleasant stay with us. We hope to welcome you back to our resort soon! Best regards, Suleiman TAR Director of Communications
28 Sep 2018 by SLPenang
Dear Gill, Thank you for your review. We can't wait to welcome you back! Best regards, Suleiman TAR Director of Communications
19 Mar 2018 by SLPenang
Dear David M, Thank you for sharing your experience with us. We are happy that you had a wonderful stay at Rasa Sayang. Looking forward to welcoming you back. Best regards, Suleiman TAR Director of Communications
2 Mar 2017 by SLPenang
Dear Niamh, Thank you for your feedback. We are pleased to hear that you had a wonderful vacation at Rasa Sayang. Looking forward to seeing you again on your next holiday! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
6 Dec 2018 by SLPenang
Dear Leena, Thank you for your review. We are happy to hear that you had a satisfying stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications
3 Apr 2017 by SLPenang
Dear Daniel und Rena, Thank you for your comments. We are happy to hear about your fantastic stay. Do come back again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
7 Mar 2017 by SLPenang
Dear Stefan, Thank you for sharing your recent stay experience with us. We are pleased to know that you had a wonderful stay with us. Looking forward to welcoming you back soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
The following facilities or services will be unavailable from January 1 2022 to June 1 2022 (dates subject to change):
As a guest of Shangri-La Rasa Sayang, Penang, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A kids' pool, a hot tub, and a fitness centre are also featured at the luxury Shangri-La Rasa Sayang, Penang. An area shuttle within 15.00 km and A shopping centre shuttle are free. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free long-term parking , Free self parking , Offsite parking discounted rates available
Shangri-La Rasa Sayang, Penang offers 304 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Spice Market Cafe – This restaurant specialises in international cuisine and serves breakfast and dinner.
Pinang Restaurant & Bar – This beachfront restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Feringgi Grill – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.
Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
Guests aged under 16 years old are not allowed in the swimming pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
CHI, The Spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests age 16 and older booked in Rasa Wing guestrooms have access to the Rasa Wing pool.
The Rasa Wing pool is closed until further notice.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.