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"Friendly staff at reception. Spacious and very clean room. Great Spa facilities. Lots of choice at breakfast. " More

By a verified traveller on Sun 10 Mar 2019

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at Gloucester, BW Signature Collection. During your stay, you're just a quick walk from Gloucester Ski and Snowboard Centre. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This 4-star hotel has 95 rooms over 2 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast offered for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, hot stone massages or body scrubs at the spa
  • Amenities include a front-desk safe, a business centre and meeting rooms
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • 13 minutes by car from Gloucester Quays and 15 minutes from Gloucester Docks
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£49* Per night/room 5 Jul - 6 Jul

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hallmark Hotel Gloucester ratings based on 13 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hallmark Hotel Gloucester

Everyone (8) Couples (4) Friends (1)
5 out of 5

Posted by on 12 Apr 2019

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4 out of 5

Posted by on 10 Mar 2019

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4 out of 5
Friendly staff at reception. Spacious and very clean room. Great Spa facilities. Lots of choice at breakfast.

Posted by on 10 Mar 2019

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5 out of 5
Nice clean, modern bedrooms. Friendly staff. Great spa area

Posted by , from U.K. on 23 Sep 2018

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3 out of 5

Needs small touches updated

Lovely hotel but the mugs in my room were stained and chipped. The bath mat had mildew around the suction grips. The dinner was diappointing soup of the day was horrid the tomato soup was the worse I have tasted it looked and tasted like tomatoe puree with hot water. The chips were soggy the tomato and red onion salad was very poor quality badly presented and not fresh so other than the restaurant needing major improvements for the money you spend it was a decent stay

Posted by , from London on 19 Oct 2017

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1 out of 5

Extremely disappointing stay

Pros: The oldish waitress lady, she was lovely and always very polite and helpful.
Cons: All of the above!
Location: Location wise - middle of a council estate, nothing to do around the hotel, we had to drive for miles for things to do and restaurants etc.
On arrival we had to wait for our room to be cleaned, that was fine except when we got into the room there were beetles all around the room, that was clean. There were stains on the white bedding and the pillows were very heavily stained too. At breakfast my partner found a very large vein in her sausage and I found a piece of bone in the bacon. We only ate toast and cereal for breakfast for the rest of the stay. We had one evening meal in the hotel, and what a waste of money that was. I had the beef rib, which on arrival was a bone with fat on, the chips were sweet potato (not advertised as this) and stone cold. I sent this back and eventually they agreed to not charge me for my meal but offered no replacement so I went to bed very hungry that night. My partner had the Lamb Tagine, the flavours were good but it must have been mistaken for a vegetarian dish as there was no meat in it. The waiters that night were very rude. There was a waitress who worked every morning on breakfast and she was a super star and so lovely (the best thing about this place). A request for a glass of Pinot Grigio at the bar, they ran out, sent someone to the cellar to get a new bottle, came back with the wrong one, only to tell me that they had none left, I heard him say he wasn't going back down to the cellar. Too much effort. They did not refund the extra when they gave me a cheaper wine. The spa was full of kids messing about all day, if you wanted to use the spa you had to go after 6?

Posted by , from Leeds on 24 Aug 2017

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1 out of 5

Tired rooms, smelly hallways amd poor housekeeping

I was expecting a peaceful and relaxing stay over the three nights booked at the hotel, unfortunately I was disappointed. Booked from the 16th to 19th Jan 2017 and allocated a room with broken heating, broken light, TV not working, broken cupboard damaged desks, sunken mattress, broken shower, broken cupboard door, smoking guests in next room, rusting and old shower rail and curtain, damaged shower fitting, broken extraction and noisy rooms. All made for a depressing stay at the hotel, and i do feel ripped of especially when I raised the issues with staff and got no where. I really can't think of any positive about my stay at this hotel except that it was close to my workplace.

Posted by , from Gloucester on 20 Jan 2017

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3 out of 5

It was local to visit family.

Pros: Location, quiet area, no traffic.
The room was fine but lacked a shaving mirror, room safe and a fan was the air conditioning. Food for breakfast was average but adaquate. Good parking facilities.

Posted by , from sussex on 25 Jul 2016

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4 out of 5

Weekend Trip

The Gloucester central hotel definitely lives up to its name, situated right in the heart of Gloucester. The shops are on the doorstep and the restaurants, bars and cinema at the quays is only a short 15 minute walk away. The room I stayed in was a good size with TV, free WiFi and fridge and microwave which, while unusual at first was actually really useful and a good idea. It was well kept and I had no complaints at all. The hotel is clean and modern which ensured my girlfriend and I had an enjoyable stay. I would definitely recommend it and I'm staying again this weekend!

Posted by on 17 Dec 2015

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4 out of 5

couple getaway

Lovely stay. Swimming pool and jacuzzi were good. Only negative was the bar was over priced for both food and drinks.

Posted by on 8 Dec 2015

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Property Features

Gloucester, BW Signature Collection offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A fitness centre, spa services, and multilingual staff are also featured at the eco-friendly Gloucester, BW Signature Collection. Self parking is free. This 4-star Gloucester hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Birmingham (BHX) (99.6 km / 61.9 mi)
  • Train station: Gloucester Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Gloucester, BW Signature Collection offers 95 forms of accommodation with a safe and coffee/tea makers. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Gloucester hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy English breakfast for a fee.

Brasserie Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Wine Bar – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Downhill skiing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 15.00 per pet, per night
  • Food and water bowls are available


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note the hotel reserves the right to charge the credit card on file at the time the cancellation policy applies for any bookings where payment for the stay will be made on site instead of at the time of booking.

Not all rooms at this property are accessible. Guests wishing to book an accessible guestroom must contact the hotel directly.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Staffed front desk


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gloucester Hallmark
  • Gloucester Hallmark Hotel
  • Hallmark Gloucester
  • Hallmark Gloucester Hotel
  • Hallmark Hotel Gloucester
  • Hotel Hallmark Gloucester
  • Hallmark Hotel Gloucester
  • Gloucester, BW Signature Collection Hotel
  • Gloucester, BW Signature Collection Gloucester
  • Gloucester, BW Signature Collection Hotel Gloucester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.