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4.3 out of 5

"A great venue to escape from the hussle and bussle of the Gold Coast. But a bit tired nd in need of updating g. Nice rooms with private balconies. S ... " More

By a verified traveller on Tue 27 Mar 2018

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Superior Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
£54* Per night/room 10 Feb - 11 Feb

Superior Room, 1 King Bed (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds (spa room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at Mercure Gold Coast Resort. During your stay, you're just a quick walk from Palm Meadows Golf Course. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools. This 4-star hotel has 292 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a balcony/patio in each room.

  • Air-conditioned rooms with balconies or patios, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free covered valet parking and covered self-parking
  • Enjoy pool views while dining at The Green
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Treat yourself to reflexology, manicures and pedicures or body wraps at Future Therapy
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a health club and a steam room
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Steps from Palm Meadows Golf Course and 5 minutes by car from Metricon Stadium
  • Airport and train station pick-up shuttle service available for a fee

Mercure Gold Coast Resort ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (3) Couples (1)
4 out of 5

Quiet resort away from the bling of the Gold Coast

Pros: Location
Cons: Generally a bit tired.
A great venue to escape from the hussle and bussle of the Gold Coast. But a bit tired nd in need of updating g. Nice rooms with private balconies. Slow WiFi in need of upgrading.

Posted by , from Edinburgh on 27 Mar 2018

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Comment from Hotel Management

28 Mar 2018 by Ben - Assistant Manager

Hi Bill, Thank you for your review. We appreciate you taking the time to leave us such valuable feedback. We hope to welcome you back soon. Warm regards, Ben - Assistant Manager

4 out of 5

Good hotel near to Broadbeach

The hotel is excellent consisting of 9 accommodation blocks, three blocks surrounding the pool. The room was a good size located on the 2nd floor consisting of the usual, bathroom main room configuration with balcony. The servicing of the room was also very good. WiFi is provided within the shared areas and the rooms, we lost in room WiFi for two days. The hotel has two pools the largest near the restaurant area it’s a nice place to relax they provide free towels. Location was 4Km from Broadbeach, 30 minutes from Coolangatta and 30 minutes from Paradise Point. Underground parking was provided free but beware the birds roost on the parked cars causing a a lot mess. This is a really good resort and would have gained higher marks if it was not for the parking issue and the WiFi which may well not be such an issue for other guests.

Posted by , from london on 26 Dec 2017

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Comment from Hotel Management

29 Dec 2017 by Ben - Assistant Manager

Hi Steve, Thank you for your review. I am pleased to hear you had a positive experience with us, how ever there is some points of your stay that raises a concern for me. Apologies about the birds situation, Unfortunately this is something we have been trying to rectify the most humane way possible for many months now. We have installed bird netting etc, but it seems that the birds will not find a new home. How ever we will endeavor to hopefully remove them in 2018. During your time with us we did have issues with the internet from our internet provider, unfortunately this was an issue outside of our control, how ever i will offer my apologies as this was a sore point of your experience. Once again Steve, Thank you for your review, We do hope you give us the chance to welcome you back. Warm regards, Ben - Assistant Manager.

4 out of 5

Posted by on 14 Jan 2020

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Comment from Hotel Management

14 Jan 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some feedback.

5 out of 5

Posted by on 30 Dec 2018

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Comment from Hotel Management

3 Jan 2019 by Ben - Assistant Manager

Dear Anon, Thank you for your review.

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 the outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 10097 square feet (938 square metres) and includes conference centres. A kids' pool, a hot tub, and a sauna are also featured at the luxury Mercure Gold Coast Resort. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 10097 sq ft of conference space
  • 938 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (27.4 km / 17 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mercure Gold Coast Resort offers 292 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers. This Gold Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony or patio
  • LCD television
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:00 AM to 9:00 AM.

The Green – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

The Green Bar – Overlooking the golf course, this bar serves brunch, lunch and light fare. Open daily.

The Cart – On-site coffee shop. Open daily.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Tennis lessons on site
  • Golf lessons available nearby
  • Golfing nearby

Spa Services

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

  • Swedish massage
  • Number of treatment rooms 3
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Each guest room is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it follows the sanitisation practices of the ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8.50 and AUD 32.50 for adults, and AUD 8.50 and AUD 8.50 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Mercure
  • Gold Coast Mercure Resort
  • Mercure Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Resort Carrara
  • Mercure Resort Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort Hotel
  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort Hotel Carrara

You should know

  • Mercure Gold Coast Resort offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.