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4.0 out of 5

"A nice hotel with good amenities and friendly staff. The room was large with a good size bathroom. Only there one night so did not get a chance to che ... " More

By Geoffrey C. on Fri 16 Jan 2015

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Studio Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£68* Per night/room 15 Apr - 16 Apr

Studio Family

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior king

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Family Spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Family Spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Mermaid Waters Hotel by Nightcap Plus. During your stay, you'll be within walking distance of The Star Gold Coast. Free WiFi in public areas, free self-parking and a free area shuttle are available. This 3.5-star hotel has 104 rooms over 3 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, fridges and room service
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served weekends for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the size of the guestrooms and the restaurant
  • Just a 3-minute drive from The Star Gold Coast and a few minutes from Gold Coast Convention and Exhibition Centre
  • Free local-area shuttle service

Mermaid Waters Hotel by Nightcap Plus ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Mermaid Waters Hotel by Nightcap Plus

Family (1)
4 out of 5

Good stop off on our road trip

A nice hotel with good amenities and friendly staff. The room was large with a good size bathroom. Only there one night so did not get a chance to check out the other amenities.

Posted by on 16 Jan 2015

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour or ticket assistance are also featured at the business-friendly Mermaid Waters Hotel by Nightcap Plus. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Gold Coast hotel.

  • 104 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Arcade/game room
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Varsity Lakes Station (8.3 km / 5.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Mermaid Waters Hotel by Nightcap Plus offers 104 forms of accommodation with a safe and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Electric kettle
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast on weekends from 6:30 AM and 9:30 AM.

Brasserie – This family restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby
  • Free bicycles nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available.

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Caters to gay and lesbian guests
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 20 per person (approximately)
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mermaid Waters Quality Hotel
  • Quality Hotel Mermaid Waters
  • Quality Mermaid Waters
  • Quality Hotel Mermaid Waters Gold Coast
  • Quality Inn Mermaid Waters
  • Quality Hotel Mermaid Waters
  • Mermaid Waters Hotel by Nightcap Plus Hotel
  • Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
  • Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

You should know

  • This hotel caters to LGBTQ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.