30 Jul 2019 by Jennifer Maher Senior Duty Manager
Thank you for taking the time to review your stay, it’s always great to hear that we’ve exceeded our guests’ expectations! Our goal is to be your home away from home and always provide a cozy night's sleep in a welcoming environment. It sounds like we achieved it during your stay! We can’t wait to see you when you come back next time. All the best, Jennifer Maher Senior Duty Manager Q1 Resort & Spa
11 Jan 2020 by Jennifer Maher Senior Duty Manager
Thank you for sharing your feedback. We hope to welcome you again for a more positive stay.
4 Oct 2019 by Jennifer Maher Senior Duty Manager
We regret to hear that your stay with us was less than ideal. We pride ourselves on providing clean and comfortable accommodations and we will be passing along your concerns to the appropriate members of our team. We hope to have another chance to host you for more positive stay in the future Warm regards, Jennifer Maher Senior Duty Manager Q1 Resort & Spa
The following facilities or services will be unavailable from October 5 2021 to October 26 2021 (dates subject to change):
The property will be renovating from 6 October 2021 to 26 October 2021 (completion date subject to change). The following areas are affected:
Guests will have access to the following alternative facilities during the renovation:
During renovations, the aparthotel will make every effort to minimise noise and disturbance.
Q1 Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre, a meeting room, and a limo/town car service are available. A fitness centre, a sauna, and spa services are also featured at the luxury Q1 Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4.5-star Gold Coast aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Q1 Resort & Spa offers 317 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. 48-inch LCD televisions come with cable channels and DVD players. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a jetted bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.
For a fee, guests can enjoy a full breakfast on weekends from 8:00 AM and 10:30 AM.
Q1 Resort & Spa has 4 restaurants on site.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Stephanies Wellness Spa. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Bookings for individuals or groups for the purpose of attending parties during Schoolies weeks (November 20-November 27, 2021) are prohibited and will be rejected.
The minimum check-in age is 21 during Schoolies Festival (November 20-November 27, 2021).
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless checkout is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.