30 Jul 2019 by Jennifer Maher Senior Duty Manager
Thank you for taking the time to review your stay, it’s always great to hear that we’ve exceeded our guests’ expectations! Our goal is to be your home away from home and always provide a cozy night's sleep in a welcoming environment. It sounds like we achieved it during your stay! We can’t wait to see you when you come back next time. All the best, Jennifer Maher Senior Duty Manager Q1 Resort & Spa
13 Apr 2023 by Steve J. Duty Manager
Thank you for taking the time to tell us about your experience at the Q1 Resort & Spa . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
11 Jan 2020 by Jennifer Maher Senior Duty Manager
Thank you for sharing your feedback. We hope to welcome you again for a more positive stay.
4 Oct 2019 by Jennifer Maher Senior Duty Manager
We regret to hear that your stay with us was less than ideal. We pride ourselves on providing clean and comfortable accommodations and we will be passing along your concerns to the appropriate members of our team. We hope to have another chance to host you for more positive stay in the future Warm regards, Jennifer Maher Senior Duty Manager Q1 Resort & Spa
Q1 Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre, a meeting room, and limo/town car service are available. A fitness centre, a sauna, and spa services are also featured at the luxury Q1 Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4.5-star Gold Coast aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Q1 Resort & Spa offers 317 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. 48-inch LCD televisions come with cable channels and DVD players. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a jetted bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.
For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:30 AM.
Q1 Resort & Spa has 4 restaurants on site.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Stephanies Wellness Spa. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Q1 Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The listed deposit applies to Penthouse bookings. The general deposit is AUD 300 per stay for Apartment, 1 Bedroom and Apartment, 2 Bedrooms bookings, AUD 500 for Apartment, 3 Bedrooms and Apartment, 4 Bedrooms bookings, and AUD 1000 for Suite, 3 Bedrooms (Celebrity Spa) bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.